Cool clocks / LED light boxes / mood lights
andrewomalley's Shop Policies
Hi, thanks for visiting my shop! Here are all the illuminating details ;)
All my light works are hand-assembled from quality components, and functionally tested so all you need to do is plug 'em in and enjoy.
I use PayPal for all my Etsy transactions.
However, you DO NOT need a PayPal Account to pay for your items through PayPal: you can choose the PayPal Option during checkout, and after you submit your order click the "Pay Now" button. Scroll down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
Also, feel free to message me if an alternative payment method is preferable for you.
While I keep a small inventory of designs in stock, works may need to be built to order, and will generally ship 1-2 weeks after placing your order. I can confirm specific shipping times once you've placed an order, or feel free to contact me in advance.
Whenever possible, I use recycled packing materials to safely ship your items.
My shipping preferences are Canada Post, then couriers such as UPS or FedEx. If available, I will provide you with a tracking number once your order has shipped.
In Canada and the US, shipping times are 4-8 business days, while international orders are around 6-10.
If you are an international customer, please contact me since you may also require a different power supply.
While I try to ship to avoid taxes or duties for international orders, I cannot be response for additional expenses incurred at customs.
If you are in Ottawa, use the code YOWDELIVERY during check out to waive the shipping fee; we can then arrange pick-up or delivery. Please note that orders outside of the immediate Ottawa area that use this code will be cancelled
Refunds and Exchanges
Should you not be satisfied with your purchase, I offer a full refund, less shipping, within 15 days of delivery. Please contact me before making a return.
In the unlikely need of repair due to faulty workmanship or unexpected component failure within 2 years of purchase, I will repair your work free of charge; after 2 years, repairs will be accommodated at a reasonable rate. Shipping to me for repairs is your responsibility while I'll cover the return shipping.
Should you not be satisfied with your purchase, I offer a full refund, less shipping, within 15 days of delivery, but this applies only to un-assembled kits; unfortunately I CANNOT offer a refund for kits that have been partially or fully assembled by the buyer. Please contact me before making a return.
Since I cannot control the assembly of kits, I cannot warrant faults due to workmanship. I can however support issues that are a result of component failure. Feel free to contact me regarding issues with kits that you have assembled. Support will be accommodated on a case-by-case basis.
Additional Policies and FAQs
I have a program to reward frequent buyers. Basically, if you buy five things from me, you'll get another work for free! All the details can be found here: www.aomalley.org/club
I'm always open for commissions, so feel free to get in touch to discuss your bright ideas!
Please don't hesitate to contact me with any questions or if you'd like additional documentation of any of my work. Send me an Etsy convo (or email at aomalley_AT_gmail_DOT_com) and we'll go from there!
Last Updated July 5, 2012