smltlk on Dec 13, 2015
Never received the item or a refund!
andwhatelseisthere responded on Dec 14, 2015
I have been contacting you many times gradually since October as your package was being unclaimed at your local post unit (tracking result as shown on your shipping notification email) and eventually returned to me, but I had never received your response until this review. I just contacted you again and wish to receive your reply very soon so we can discuss a resolution to this matter.
rebecca crafter on Oct 28, 2015
Excellent Product, hand made to my size.
Tailor-made and Vintage Streetwear Boutique
The inspiration was rooted from the surroundings and culture I have grown to live and known best. Technology moves along to a stance where the locals are still holding great intensity of faith and social values. The feeling for freedom to break out with creative ideas has grown throughout the years since leaving college. Having worked in the financial industry just like what most economic graduates are expected to, I have found out that the corporate job is nothing for me especially when creativity is very limited in this field. I started to realize that security must be traded for the biggest passion just to start something I can call my own. Clothing and fashion must go along together with the way of life, and style is basically to feel good all about yourself rather than just taking the trend that the society smashes it up onto your face. The path to productivity is mainly driven from an abstract mind to break through the boring salary routines. First started with a group of friends who shared common interest and passion, I am now running the store solo with self-taught design and tailoring skills through pattern-making and sewing while trying to maintain the consistent spirit that my partners and I used to share since day one. Everyday throughout the years has been a learning curve for me given that I have no fashion diploma while continuously trying to gain advice from experienced seamstress auntie who occasionally provides production help at times, especially with the season of rush orders. ANDWHATELSEISTHERE is all in all a result of making street-chic women's wear inspired by the lively surroundings while still staying grounded.
ANDWHATELSEISTHERE represents casual lifestyle through displaying clothing given the city atmosphere with hipsteric touch. Constructive style of the very-owned design and curated vintage pieces is all implemented for both daily use and special occasions, just so women can feel comfortably sexy in any situation. The products maintain their affordable values with quality to ensure that customers at a wide range can experience the label's creative vibe. Being playful with materials while recreating a wardrobe to fulfill both needs of the clients and mine are the key. I use various materials like cotton mixed with polyester for tailoring the geometric shape of modern pants. Chiffon, lace, and crepes are also the tasty extras in customizing the dresses. Women have to radiate from their own personalities while clothing makes their style statement and allows them to outshine for new found exploration of individuality and passion. The brand also provides custom service regarding to size, material, and color as it is the brand's golden achievement to help women feel their best in every difference. They can feel beautiful without worrying about the unfit or the limited extent to what the social trend can only offer them.
For more inspiration and updates, check out the blog:
Follow the brand on social media channels!
- Instagram: http://www.instagram.com/andwhatelseisthere
- Pinterest: http://www.pinterest.com/andwhatelse
Owner, Designer, Seamstress
College-bred in economics. Hated every minute of it. Self-taught on designing and tailoring skills in turn. Believes in learning by doing. Slave to my own labour with everything in store. Determined to be a carefree spirit.
A helpful hand especially during rush orders. Experienced tailoring teacher to my amateur skills both on the job and life in general. Kind-hearted with great patience.
More new items are continuously listed. Please check back regularly.
Accepted payment methods
PayPal may limit the number of times a credit card can be used before requiring that you create a PayPal account. Please contact PayPal's customer support for specific questions about their guest checkout limitations. If you need to pay by any other method, please convo or email us at andwhatelsetoshop [!at] gmail.com.
International eCheque payment through PayPal takes 7-10 business days to be cleared. An order will only be proceeded or shipped once the payment has been received in full amount.
Reserving an item can be discussed, please feel free to contact us for any further arrangement.
Please indicate your mailing address accurately in your order. In the case that the postal address listed on Etsy invoice is different from the one on your PayPal, we will take your Etsy address as our shipping reference.
Regarding to the limited setting of Etsy's shipping profiles, please contact us prior to your order in case you'd like to combine shipping on clothing(s) and leather bag(s) in one package as there is a significant weight difference between two item categories. Since postal rate varies by location and timeline, we will set up a custom listing for your purchase.
We ship via registered airmail for a parcel to reach you within 1-3 weeks depending on your location. Each order includes a delivery confirmation number which we will have on file. Tracking number for this type of shipment cannot trace a package in some countries. Please refer to the link below:
Standard registered airmail does not guarantee a lost or damaged parcel. The service does not honor claims for lost packages if the tracking system shows "Delivered" or a proof of delivery is signed. However, we offer insurance for your package to arrive safely and highly recommend you to purchase this service if shipping address is an apartment or areas with visible traffic. This offer is also recommended if you are located in any country listed in the link above where the tracking system noted as "Registered" is not available. Please feel free to contact us regarding to buying insurance before placing an order.
Should you be under any urgent schedule, please contact us before making your purchase. You can also consider buying shipping upgrade options to ensure that your order will reach you on time as followed:
- EMS World: 5-7 business days (available to be purchased during check-out)
- FedEx delivery: 3-5 business/calendar days (Rate and timeline varies by location. Please contact us by noting your deadline and postal address prior to your order placement)
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages.
You are responsible for original shipping charges, all applicable custom import fees, and the cost of return shipping by placing an order with us. This also applies to any shipment that is refused by you at delivery.
Refunds and Exchanges
If you encounter any problem with our item or service, please inform us within 3 days of receiving an item to discuss a resolution of your purchase before leaving any feedback or returning your order.
Regarding to our return procedure given your required communication with us beforehand, the product should be returned to us within 14 days of receipt and any received thereafter may be denied. The item must be returned to us in an original condition and package - unworn, unwashed, and undamaged - and received in good order at a buyer's responsibility of return shipping cost. Kindly consider a registered and insured package of your returned item to avoid any lost or damaged shipment, and inform us the tracking number of the returned parcel as it remains your responsibility until arriving us safely. Your returned item will be inspected before a refund is issued. Your refund will be denied if the item is lost or returned used, soiled, worn, damaged, or altered in any way and it may be sent back to the sender. You will be notified if your returned item is not suitable for a refund. Shipping cost for a returned defective product will be invoiced to you via PayPal so that your item will be shipped via registered airmail.
In the case of a granted refund, the amount less shipping fee and discount will be credited back to you via PayPal through the email account initially used to purchase the item. Please allow 5 business days for a refund to be processed from the date that the returned item is received by us. You will be informed via the email address that is listed on your invoice once this transaction has been processed.
All the returned shipment and refund process must be finalized within 60 calendar days from your purchasing date according to PayPal's timeline. We reserve the right to refuse any refund if a customer fails to follow our return procedure within noted schedule.
Additional non-refundable cases:
- Custom order, made-to-measure, or altered item
- Item on sale
- Inaccurate shipping address or no item pick-up that results to a return of your package; a shipping fee will be recharged for a redelivery.
Additional policies and FAQs
Listed measurements of an item is made laying flat. A numeric result shown in the measurements has already been indicated by doubling one side. As sizing and cut vary between brands, please double-check the listed measurements by comparing with your body figure before placing an order.
Clothing items marked with "custom size" require no extra charge from a listed price given that there is only a standard size variation of XXS, XS, S, M, and L. Extra large (XL) and plus sizes require additional charge due to more fabrics used. Color, material, and design alteration are subject to a change in price. If you have a specific sizing question or would like more information about a custom-made inquiry, please do not hesitate to contact us before submitting your order. For the measurement guidelines of a made-to-measure item, you can refer to our following chart:
We take pride in representing every item correctly and describing all item details precisely for your satisfying shopping experience with us. However, product colors may slightly vary based upon your screen resolution and other computer settings outside of our control. The photo may differ from the actual product due to reproduction limitations of the photograph and limitations of viewing photos at different resolutions, hue, brightness, contrast, and other screen variations. A fabric swatch for color and material consideration prior to your order is also available for purchase. Please contact us so that we can send the quote and invoice to you accordingly.
Kindly note that vintage items were previously owned and loved. Minor flaws of wear due to age may be possibly shown. Item condition, major flaw, and/or blemish will always be indicated in the description. Should you have any concern regarding to item condition, please feel free to discuss with us before making a purchase.
Custom-made request and wholesale inquiry are also welcome. Kindly convo or email us for more details.
You have hereby agreed to our store policy when making a transaction with us. From time to time, it may be necessary for us to review and revise our store policy. We reserve the right to change our store policy at any time and to notify you by publishing an updated version of the policy on the website at https://www.etsy.com/shop/andwhatelseisthere/policy