angelinakristina

Angelina Kristina Designs

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angelinakristina

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angelinakristina

Shop policies

Last updated on February 4, 2011
Welcome to Angelina Kristina Designs! Thank you for visiting our Etsy shop!

Please visit our website www.angelinakristinadesigns.com

Contact Us:

Angelina Kristina Designs
PO Box 64892
Burlington, VT 05406

Angela Seymour, Co-owner 802.922.0002
Kristina Marcotte, Co-owner 802.310.0656

angelinakristinadesigns [!at] gmail.com

Accepted payment methods

Paypal
Returns and exchanges
We want you to be completely satisfied with your purchase. We will honor returns and exchanges so long as:

The item is in original unused condition, including any attached tags.
The return/exchange is made within 10 days of the receipt of your purchase.
A copy of the original invoice is included.

Any refunds will be made directly to the original form of payment.

If an exchange is desired please call or email us to obtain a return approval and instructions (don't worry, we make it easy!). Please be aware the $7 flat rate shipping charge will apply to any exchanges.
Payment
We accept all major credit cards and eChecks though PayPal as well as money orders and personal checks. Paypal is a safe and secure way to make payments on the web, if you would like more information please visit www.paypal.com. If you have mailed us a personal check, we must wait until the check has cleared before processing your order. Thank you for understanding.

Angelina Kristina Designs must charge sales tax on all items shipped within the state of Vermont.
Shipping
It is our goal to have your new jewelry delivered to you as quickly as possible.

All pieces leave our studio within 7-10 business days as they are made specifically for you. We will do everything we can to expedite your order, however, if more time is needed we will be in touch with you by email or phone. If you need your new piece by a certain date, please email us in advance of placing your order to be sure we can deliver to you in time.

We ship FedEx Ground for a flat rate of $7 (so be sure to fill up your cart!). Please allow 1-5 business days for delivery once the package has been shipped. For tracking purposes please email us and we will be happy to provide you with a tracking number. We ship all days except weekends and holidays. Rush shipping options are available, please contact us details and pricing.

If you have paid by personal check, we must wait until your check clears before shipping your new jewelry, thank you for understanding.
Additional policies and FAQs
FAQs:

Where are you located and where are your product made?

We are located in beautiful Burlington, Vermont. All of our designs are made right here in our studio.

Do you create custom designs?

Yes! If you have a specific idea in mind we would love to try to create your vision for you. If you have an heirloom piece we could incorporate it into one of our current designs or create something unique for a special day or everyday. Please call or email us if we can assist you. Once a custom order is placed we will not be able to offer an exchange or return on this piece. We will however work with you within reason to ensure you are pleased with your new piece.

My new piece broke. Will you repair it?

Hopefully this will never happen! In the rare event it does, we will be happy to repair your piece within 60 days of purchase. After this time, we will need to review each repair on a case by case basis. Contact us for more information.

Please keep in mind, due to availabilty of materials and the characteristics of natural stones, designs may not exactly match the photos on our website. Please know we do everything in our power to match the pieces as close as possible. If we are ever unable to replicate a piece we will be sure to contact you.

I have lost one of my earrings. Will you sell me just one to replace it?

We have been there and we would love to sell you just one earring. We will need you to send us a photo of your lonely earring so we can do our best to send you a good match.

What does .925 mean and are all of your designs made with Sterling Silver?

All of our designs are made with .925 Sterling Silver. By definition and international agreement, Sterling Silver is 92.5% pure Silver and usually 7.5% Copper or other metals. The addition of the Copper or other metals help to strengthen and enhance Sterling Silver and does not in any way detract from its quality.

What are the best ways to care for my new akD jewelry?

In order to get the most wear,longevity and happiness from your new jewelry please follow the jewelry care recommendations we have provided below.
The majority of our pieces can best be cleaned using a mild liquid soap and water. This should remove finger prints, oils from your skin and any other build-up from lotions, etc. Be sure the piece is completely dry before storing.

To keep your silver from tarnishing, wear your jewelry often, this will slow tarnish process. When not wearing your piece, storing it in an air-tight plastic bag will also slow the tarnish process.

Be gentle, do not pull, tug or twist your jewelry.

Store your jewelry laying flat in a jewelry box. Gemstones and crystals can be scratched or chipped by other pieces, try to separate your jewelry.

What size should I order?

Our standard necklace lengths are 16" and 18". Additional lengths are available by special order, please contact us for pricing.

Bracelet size charts:

Children's Bracelets
XS 4"
S 4.5"
M 5.5"
L 6"
XL 6.5"

Women's Bracelets
XS 6"
S 6.5"
M 7"
L 7.5"
XL 8"


Disclaimers

**An important note about baby and children's jewelry. Any piece of our jewelry contains small parts. As adorable as it is, please only let your baby or child wear our jewelry with adult supervision. Thank you.

*Please keep in mind, due to availabilty of materials and the characteristics of natural stones, designs may not exactly match the photos on our website. Please know we do everything in our power to match the pieces as close as possible. If we are ever unable to replicate a piece we will be sure to contact you.