I want every one of my customers to be completely satisfied with their purchase. If you are dissatisfied for any reason, please let me know right away and I will work to make things right.

In the unlikely event that your item has been damaged during transit, please contact me within 7 days of receipt of your item and I will attempt to replace or fix the damaged item at my cost.

If the item cannot be fixed or you are not completely satisfied with your purchase, please contact me within 7 days of receipt of your item to arrange to return it. Once I receive the item, I will refund your purchase price including shipping.

I prefer PayPal payments. You are also welcome to pay with a credit card whether or not you have a PayPal account. Instructions for paying with a credit card are here: http://www.etsy.com/forums_thread.php?thread_id=5270327

I do accept personal cheques and money orders. Please contact me immediately after purchase to arrange to pay this way. I will wait for your cheque to clear before shipping your purchase. NSF cheques (cheques with insufficient funds in your account) are subject to a $40USD fee and possible cancellation of the transaction.

If I do not receive your cheque or money order in a reasonable time frame, I reserve the right to cancel the transaction.

Please remember that all items in this shop are priced in US dollars (USD).

I generally ship items first-class as part of lettermail, without any delivery confirmation. If you want your items sooner or you want delivery tracking, contact me for a shipping quote or leave a note in the "notes to seller" and I will provide you with an updated shipping quote.

I will be happy to ship your purchase to another address with a short gift note included. Just let me know in the "notes to seller" or in a convo if you would like me to do this and what message you would like to send.

Please note that I provide an honest customs declaration when shipping items outside Canada. I will not mark an item as a gift to avoid customs charges and so the buyer is responsible for paying any and all customs-related charges.

Gift Boxes
****************

Upon request, I happily will ship your jewelry purchase in an elegant black gift box that is perfect for gift-giving at no extra charge! If you would like your purchase gift-boxed, please either convo me or indicate this in the "notes to seller".


Earwires
****************

By default, I ship all earrings with sterling silver earwires/posts, as are shown in the item photographs. I do have other types of earwires available and am happy to ship your earring purchase with any one of these types at no extra charge. Please let me know via convo or in the "notes to seller" if you would like your earrings shipped with either another earwire type. Feel free to contact me with any questions you may have about the earwires I have available.


Custom Work and Trades
**********************

I love to do custom work and would be delighted to design and make the jewelry or bag of your dreams! Just convo me to get the design process started.

I also accept trade requests for items of comparable value. Please convo me if you are interested in a trade.