-We ship all our packages by tracked mail.
-All delivery times are estimate and we have no power over them.
-Please make sure that your shipping information on Etsy is the correct one. Shipped packages cannot be rerouted.
-All packages marked as delivered cannot be refunded.
If it was delivered but you don't have it please contact us and we will try to find a solution together.
--------------------
CANCELLATIONS
--------------------
Please contact us within 24 hours after purchase to cancel your order.No questions asked.
All orders that have been shipped cannot be cancelled.
--------------------
RETURNS
--------------------
If you have received your package but have changed your mind and want to return it please contact us within 24 hours and we can discuss.
-Packages must be returned in the same packaging and with a reliable shipping method within 7 days of our approval of return.
-Shipping fee is the responsability of the buyer.
-Forced returns without notification and our approval are not accepted and will not be liable for refund.
--------------------
THE FOLLOWING ITEMS CANNOT BE RETURNED OR EXCHANGED
--------------------
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
-CUSTOM OR PERSONALIZED ITEMS
-ITEMS ON SALE
In this category enters all the items on sale with any percentage of Discount or Free Shipping.
These items cannot be returned or exchanged.
--------------------
LOST PACKAGES
--------------------
-If after 20 business days your package has not been delivered please get in touch with us so we can file a claim with our PO to search the package and find out where it is. This process might take up to 1 month. We will provide you with the official document of the process initiation.
If the result of the search is that the package is lost we will refund you the full amount of the order including shipping.
-If your package is at your PO you are responsible to call the PO for delivery or get it in person.
-Packages that have not gone through the Search and Find process will not be considered lost and thus not refunded until the resolution of the Search and Find.
--------------------
UNCLAIMED PACKAGES
--------------------
Packages returned to us due to not being claimed will be offered the options:
- be resent by paying the shipping fee again
-receive a refund of the item price minus the shipping fee since that part took place already.
Items bought on sale with Discount of Free shipping will only be offered to be resent by paying the shipping fee.
--------------------
BROKEN ITEMS
--------------------
We take pride in our items and we carefully package each order bubblewrap/polyethylene foam,paper and cardboard box making it nearly impossible to break.
-If your item has broken during transit please contact us within 24 hours providing photos of the broken packaging and item so we can asses the damages and provide you with a solution.
-Under normal use and caring our jewelry have a long lifetime.
--------------------
OVERAGE SHIPPING FEE
--------------------
Etsy doesn't allow much customization regarding shipping and you might be charged a bigger sum than normal. It's ok we've got you covered.
Any overages will be refunded back to you as soon as we weight your order.
Receiving the funds back might take up to 48hours.
--------------------
We wish all our customers to be happy with their pieces of jewelry and we are here for you and to answer all your questions.Don’t hesitate to contact us.

By purchasing from Anima Mundi Crystals agree to have read our policies and accepted them.

-Payment can be done through Paypal,Creditcard and Debitcard.
It's fast,easy and secure for everybody.

-If you need assistance in the purchase process, here you can find the steps to follow https://www.etsy.com/help/article/339?ulsfg=true

-We are using your Etsy shipping adress so be sure to verify your shipping address before checking out.

PROCESSING/PRODUCTION TIME
--------------------
Our current processing time is of 1-3days after purchase not including weekends. This time is used to create your items if made to order, package and ship your order.
--------------------
ESTIMATED DELIVERY TIMES
--------------------
*Spain: 5-10 working days
*Europe: 5-15 working days,depends on the country and distance
*Rest of the world: 10-30 working days, depends on the country and distance.

Sometimes the delivery time may take longer (up to 30-60 working days) due to Postal service delays, holidays, Customs etc, over which we have no power.
Your order will arrive soon,. Thank your for your patience.

-If you want to buy a gift keep in mind the delivery times.We suggest ordering with at least 3 weeks before just to make sure.

-For URGENT SHIPPING please contact us before ordering. We'll do our best to find a solution. Keep in mind that for international orders it is impossible to arrive in less than 3 working days . That’s on top of our processing time and the time Etsy takes to process your order.
--------------------
CUSTOMS AND IMPORT TAX
--------------------
Some orders might be detained in Customs and an additional fee (import tax + customs handling fee) might be required from you to pay on delivery. This is a tax required by your country.

-Check with your Customs Department to see what's the threshold in your country and also what fee is required in case it is detained or contact us and we will try to help you with this info.
We cannot be responsible for this tax and we cannot know beforehand if your order will be stopped and what fees might apply.

Facebook: https://www.facebook.com/AnimaMundiCrystals/
Gems selling shop: https://www.etsy.com/shop/AMCrystals
Twitter: https://twitter.com/AnimaMundiCryst
Instagram: https://www.instagram.com/AnimaMundiCrystals/
Pinterest: https://nl.pinterest.com/AnimaMundiCryst/
Blog: https://animamundicrystals.wordpress.com/

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Personal information we collect:
------------------------------------------------
-To fulfil your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of jewelry, for example), if you contact us directly.

2.Why we need your information and how we use it:
-------------------------------------------------------------------------
We rely on a number of legal bases to collect, use, and share your information, including:

-as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

3.Information Sharing and Disclosure:
-------------------------------------------------------
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

-Etsy. We share information with Etsy as necessary to provide you our my services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
-Service providers. We engage certain trusted third parties to perform functions and provide services to my our shop, such as shipping/mail companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
-Compliance with laws. We may collect, use, retain, and share your information if We have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

4.The length of time we keeps personal information:
--------------------------------------------------
-We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, our may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 5 years.

5.Your Rights:
---------------------
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

-Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
-Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we aare required to store data for legal reasons) we will generally delete your personal information upon request.
-Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us e after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

6.How to Contact us:
-----------------------------
For purposes of EU data protection law, we, Sorin Mandache and Boumse Neko, are the data controller of your personal information. If you have any questions or concerns, you may contact me at animamundicrystals [!at] yahoo.com