anndouglas

If I have neglected to provide important information about an item and the result is confusion or disappointment on your part, please convo me upon receipt of your order so we can come to a mutually acceptable resolution.

I accept PayPal because it is a convenient and secure method of payment. It also allows buyers to settle their account immediately upon checkout so that the transaction is complete and the seller can proceed to ship the buyer's goods right away: a win-win for both the buyer and the seller.

Here are some important facts about PayPal:
- You do not have to have a PayPal account to pay by PayPal.
- PayPal allows you to pay by credit card, debit card, and e-check. It takes approximately 7 days for an e-check to clear. The other types of payments are immediate. (The funds clear your account and are transmitted to the seller right away.)
- It is important that you have the same address on file at both Etsy and PayPal. I ship to the address that you have on file with PayPal so that we are both able to benefit from the protections available to buyers and sellers through PayPal (where applicable). If your PayPal address is out of date, please update it prior to making your payment or convo me to discuss the situation. Thank you.

I ship within one to two business days of receipt of funds UNLESS I'm on vacation or away on business, in which case I always note my comings and goings on the front page of my shop.

I always refund overcharges on shipping.

The shipping rates quoted on my site for parcels are for surface, uninsured. If you would like your shipment upgraded to air or sent via insured mail (to insure against loss, theft, or damage during transit), please convo me to upgrade shipping upon purchase so that I can invoice you for the extra charges.


COMBINED SHIPPING

I combine charges on almost every item in my shop (you pay no additional charge on the second and subsequent item you purchase in this shop). In other words, you pay shipping on the first item, but not on the second item, the third item, and so on.

The only exception is when you purchase very heavy items. Up until now, I have been combining shipping on all items and I've been losing my shirt on shipments containing multiple heavy items. On these types of orders, I've actually been paying people to shop at my shop! :-) I am now in the process of adding secondary shipping rates to selected very heavy items, in an effort to solve this problem. Thank you for understanding why this has become necessary.


INTERNATIONAL ORDERS

I welcome international orders.

If you are in a hurry to receive your items, you may wish to upgrade your shipping to air parcel service. The default shipping listed is surface parcel service. NOTE: Surface is the most budget-friendly option, but it isn't as speedy as air. On items headed to international destinations like the UK, the difference in delivery times can be as much as 2 months. Please convo me if you would like a quote on air vs. surface parcel surface.

Customs and brokerage charges on international shipments are the responsibility of the customer.

PICKUPS: If you live close enough to Peterborough, Ontario, to pick up your order and we can arrange a mutually convenient time, you're welcome to pick up your order. Convo me to discuss. (I'll credit your shipping charges back to you. Like I'm going to charge you for picking up your own order....)

PLEASE REMEMBER TO ENSURE THAT YOUR
PAYPAL SHIPPING ADDRESS IS CORRECT
AND UP TO DATE.
- THANK YOU!

Don't forget to check out these other Etsy shops:

CHASING LIGHTNING BUGS
http://chasinglightningbugs.etsy.com/
where you'll find gorgeous quilted items, original illustrations, handmade jewelry, and whatever else Annette has been inspired to create.

DAHLILA
http://dahlila.etsy.com/
where you'll find urban crochet and fabulous button bracelets

These shops are operated by two very special friends of mine. I can't recommend their products -- or their proprietors! -- highly enough.
- Ann

Visit these other Vintage Street Team member shops:
http://team.etsy.com/profilest/vintage.shtml
If you're a fan of the zine scene, check out
http://team.etsy.com/profilest/teamzine.shtml
If you're Canadian and you're trying to track down some great Etsy shops, check out
http://transcanadaetsy.blogspot.com