Anne Fannie Crafts
annefannie's Shop Policies
I accept Credit Cards, Debit Cards, Etsy Gift Cards or Pay Pal.
Payment is expected at the time of purchase. All custom orders must be paid for up front. I do not start on any custom orders until payment is received.
I try to ship all non-custom orders as soon as possible. Some items might take longer than others so please contact me for the exact production time of the item you ordered. Custom orders are shipped out depending on the detail of the order. If you need a rush order, please let me know.
All California residents must pay sales tax.
US Orders - All items are mailed using the US Postal Service either First Class mail or Priority mail and have a tracking number. First class mail takes 3-7 days. Priority Mail takes 2-3 days. Please let me know prior to your order if you wish to upgrade your shipping.
International Orders - All items are mailed USPS First Class International Package Services which takes approx 10-20 business days. Please let me know if you wish to upgrade your shipping to Priority Mail 6-10 business days or Express Mail 3-5 business days. Tracking numbers for International mail are only available with Priority Mail or Express Mail. Please be aware that some International countries might charge you with a custom's fee.
Refunds and Exchanges
I want my customers 100% satisfied. Please contact me immediately if there is ever a problem.
Please contact me within 5 days after receipt if you wish to return the item. Mail the item back to me and I will give you a 100% refund of the item. I cannot offer returns on custom orders. Sorry.
Last Updated April 12, 2015