AnnesRibbonGarden

If you are not satisfied with your purchase, we will certainly do our best to address the problem and make it right. My bows are designed with the roughest little princess in mind. Every one is hand stitched with strong quadrupled threaded embroidery thread and hot glued together so that they hold their shape for a very long time. Maybe they will even last long enough to pass down to generations. Imagine, a Hairbow you buy today could one day be a vintage look.

I do a great deal of tugging and pulling both during creation and shaping and finishing to ensure the bow is good and sturdy.

Some things to consider when assessing the quality of your purchase.

-- is the bow looking misshapen or crushed or just not sitting how you would like? Try misting with some water, holding it in the shape you would like and blow drying with LOW heat. LOW heat is important here due to the following note.

-- If your bow gets left in the heat, such as in the car, the hot glue may got hot again. Should this cause the bow to become unattached, you can try to reglue it. Hot glue is best. But, really, super glue or something like that should hold it, or any kind of fabric glue. I doubt Elmer's glue would work at all. Especially in the case of a bow stacked more than two layers high, sometimes over heating may cause the bow layers to slide. I suggest warming them with direct heat from a blow dryer and repositioning them. This won't work though if they come completely unstuck.

- In all cases, you should take care of your bows. They shouldn't be thrown into drawers or toyboxes, left outside or in the car, or in sheltered in the pouring rain. However, Anne has done ALL of the above with her store bought bows and I have learned how to repair them. I design my bows to withstand her abuse!!!! Learning from the flaws in bows I have spend ungodly amounts of money on, I have put all of my best into your bows.

If something happens to your bow, DO NOT TOSS IT UNTIL YOU CONTACT ME!!! I will be more than happy to help you try to save it. The only thing I have been unable to do so far is remove ground in mud from a mostly white bow.

If you are unhappy with the look of your bow, as in ribbon, style, color, size, it is unlikely I will refund or replace the item since I put very true to life colored photos in many different angles with detailed descriptions up in the listings.

What you see is what you get. As for custom bows, you will receive photos prior to shipping for your approval. If you don't like it, I will happily remake it or create an entirely new item. I can always sell the first try to someone else.

There are exceptions to every rule, of course. I could see remaking a bow for someone's wedding for instance. But, please make sure to look closely at photos and ask questions before purchasing ready made bows or accepting approval for custom made items.

Thank you for understanding.

All items MUST be paid prior to shipping.
ALL custom items MUST be paid prior to purchase of special materials or creation.
All payments must be made through ETSY.

COMBINING ORDERS

If ordering multiple items, please contact me before paying for your item!!!
I will be happy to combine shipping in order to get you the best price possible, as long as it will not crush your product. But, you must contact me first.
Let me know which items you will be purchasing and i will create a new listing containing the items together. This will allow you to pay once.

This might be the complicated way to do it, but it will work until I figure out the easier way.
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SHIPPING COSTS/INCLUDED FEATURES

When you see the shipping cost on each item, you will see the cheapest shipping price available. Depending on what shipping options are available for the size of the package, this will either be First Class, or Standard Mail. First Class Mail arrives in four business days. Standard Mail arrives in 7 business days.

If you let me know, I can upgrade shipping to Priority for 3 day shipping or Express for 2 day shipping. But, you MUST LET ME KNOW.
Otherwise, all items will ship at the lowest possible cost.

I will always ship online I order to provide the cheapest rate to the customer, insure items up to $50, and provide you a tracking number.

Typical Shipping Charges
Item First Class Standard Priority Express
4 Days 7 Days 3 Days 2 Days
Coffee Cup Cozy 2.03 6.95 31.20
Paracord Bracelet 2.03 6.95 31.20
Small Hair Clip (Including Disney) 2.03 6.95 31.20
Bottlecaps Notions 2.03 6.95 31.20
Wreath 9.64 9.99 40.15
Hairbow 4.12 6.73 6.95 36.60
Headband 4.12 6.73 6.95 36.60
Wooden Initial Bow Holder 4.12 6.73 6.95 36.60
Tutu Bow Holder 9.64 9.99 40.15
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PROCESSING/PURCHASE CREATION

Ready made bows - will need to have the choice of fastener you choose at purchasing attached prior to shipping. This takes very little time. All orders made before Noon on Monday thru Saturday will ship at 1-2 pm that day. Orders placed Sunday will ship on Monday at 1-2 pm.

Custom made bows - will first need to be made. Depending on the detail, design, and intricacy of the bow, if I have all of the necessary materials, it can take up to 3 days to make your order.

If I have to purchase special items, it may take longer, depending on where I have to get those items. I can probably find everything locally, as we have a plethora of crafts stores in my area. Occasionally, I might need to order off the internet. Therefore, processing time will depend on the supplier and how much you are willing to pay for them to rush ship your item.

We believe in transparency. It is important to our mission that the consumer be aware of where the money they spend in our shop goes.
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Proceeds from every sale are divvied in the following manner.

Item Cost - Shipping - Listing Fee - Minus Etsy Percentage Fee = Remainder

Remainder/3 = Return to shop operations
Remainder/3 = Given to my children's College Funds
Remainder/3 = To Be Donated to The Ascension Fund.