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Ann Wilkinson

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Ann Wilkinson


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Shop policies

Last updated on April 30, 2022
First, I am glad you are here and have wandered this far into my shop to see how things operate. In my mind's eye, is a very long small-town street that contains all of our storefronts. What a picture! All of our colorful shop banners flying overhead, unique signs in our windows, enticing window displays, the tinkling of a bell when you open the doors of each store. And of course, a warm greeting.

What I Sell Here: I sell my own, exclusive, copyrighted digital photographic images. You can purchase these images as prints, matted prints, framed and matted prints, fine-art notecards, keyrings, calendars, and other novelties. I use ONLY my own work. Depending upon the image I decide whether to print in my own studio (I use a Canon Pixma Pro 9000 printer), or to utilize a third-party printer. I always inspect each print before I ship to my customers to make sure the quality is as perfect as it can be. You will never receive a print that I have not looked at myself prior to sending to you. All of my fine-art notecards are printed in my own studio.

I do my own matting and framing. I do not own a mat cutter or the tools to cut moulding or glass sheets, but I do utilize a wholesale framer nearby who work closely with me to make sure we use top-quality and conservation-standard materials. They cut mats to my exact specifications and use the framestock I select personally to create frames that bring out the best in my photos. I put everything together, and I do all the packing work myself.

Accepted payment methods

Returns and exchanges
If you are not satisfied with any item you purchase, or if your item is damaged in transit, please do the following:

1) Send a message to me here at Etsy, or directly to my e-mail at: annwphotography [!at]
2) We'll discuss if you'd like a refund -- through PayPal ONLY -- or if you'd like store credit.
3) If we do decide on a refund, I will ask you to send your item back to me and that I receive it in the samecondition as it was when I sent it to you. Once it is back in my shop, I will reimburse you through PayPal for the amount of the item you purchased. Unfortunately, I cannot refund the shipping charges, nor can I reimburse you for the shipping cost you incur in returning it to me.
4) I guarantee that any item sent from my ship will depart in pristine condition and packaged safely for transit. I do not allow for insurance in the shipping cost. If you do want me to insure any item, please let me know BEFORE you pay or before I ship to you. If you do not request insurance, and the item is damaged in transit, I will work with you to make you happy. After all, I do want you to come back to my shop, and I will treat any (highly unlikely) incident on a case-by-case basis.

I was in the international shipping business for a long time, and I am well aware of the pitfalls AND of the responsibilities of buyers and sellers.
It's not a huge deal to set up an account on Etsy, and this is a fun site (be careful, it's addictive). I made a committment to give as many handmade gifts in 2007, and it was so easy to do right here on Etsy.

I accept all major credit cards, including American Express. I guarantee complete confidentiality and the safety of your payment information. You can contact me at: annwphotography [!at] I can also take your information by telephone.

I accept PayPal and have complete confidence in their services. Having a PayPal account is simple to create and to use, and it works without you having to divulge any of your payment information to me or to any other vendor.

I do accept checks and money orders, and I wait for bank clearance before I ship. If you are in a hurry, this may not be the best way to finalize your purchase.

If you are a Utah resident, I will charge applicable sales tax. The rate for 2009 is 7.45%.

Cancellations happen, and I can be flexible. Humans are allowed to change their minds. Just remember that I do tend to ship quickly once you have paid, so if you have buyer's remorse, please be quick about it! (See the Refunds & Exchanges section for more info).
I ship via US Postal Service, and recently I've begun to experience problems with shipping regular first-class. I'm in the process of upgrading all my shipping to Priority -- both domestic US and international. It's more costly, but I want to make sure your photographs arrive in perfect condition. I've also started to insure each print.

If you want an upgrade to USPS Express Mail (domestic or international), just let me know, and I'll add the upcharge in a separate PayPal Request for Payment.

If I make a print myself, I need to allow time for the inks to set. The same goes for notecards. If I use my third-party printer, I make the trip to pick up the photos in that 24-hour timeframe. Sometimes we have terrible weather in the mountains, and sometimes I'm travelling. I work hard to make sure I can get your items to you as quickly as I can, and I will communicate closely with you to let you know what's going on. I've also begun working with a third-party printer domiciled in Michigan. They take about 5-7 business days to deliver prints to me. I inspect each print to make sure it's the way it's supposed to be, sign it and send to you right away.

If you purchase a loose or matted photograph or a framed photograph from me, I will insure it. I want you to buy from me no matter where in the world you are, so I will only charge the exact amount for insurance. If I have collected more from you than it actually costs, I will refund you.

I fill out the necessary USPS Customs forms. I have access to HTS numbers, but I normally don't have to get them unless absolutely necessary. So far, I've had no problems shipping outside the USA.

I take care to pack my work carefully. I have learned from experience! I try to re-use shipping envelopes, wrapping material, cardboard tubes and the like. Don't be surprised if you receive something in a "used" package. It's little things that can go a long way toward saving our planet; this is my small contribution. See if you can find another use for the packing material, too!
Additional policies and FAQs
I welcome custom orders. Just send me a message. I can print almost any size of any print you see in my shop. Not all images will enlarge or reduce properly (sometimes you lose something important in the necessary cropping), and I do my best to let you know what my feelings are about each image in the listing details.

You can also find me at:

Thanks again for stopping by.