anpvt

Cung mua, cung ban

0 Sales

anpvt

Cung mua, cung ban

0 Sales On Etsy since 2011

Shop owner

An Pham

Contact

Announcement   Giam gia cho tat ca khach hang nhan dip 30/04

Announcement

Giam gia cho tat ca khach hang nhan dip 30/04

An Pham

Contact shop owner

An Pham

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Shop policies

Last updated on May 2, 2011
Offer a policy that you yourself would most appreciate as a customer. Policies are meant to protect both you as a seller and your buyers as well. Consider that a customer who is reading your policies is looking for assurances that it is safe to do business with you.

Accepted payment methods

  • Money Order
  • Check
  • Other Method
Payment
Policies that are overly wordy can sometimes be confusing and may turn a customer away. Craft your policies in clear, concise sentences.
Shipping
Your buyers will want to know if you accept exchanges or returns. Make sure to include under what conditions you will accept an exchange or return and within what time frame. Think about the whole process, including who is responsible for the cost of shipping the item back.
Refunds and Exchanges
As an 'international' seller, I find it is vitally important to inform my customers that they are responsible for any charges that importing merchandise might incur. So I have this in my policies: 'Please note that buyers are responsible for any and all duties and customs charges that may be incurred.' It is simple and understandable and covers the gamut of taxes and tariffs that various countries may charge.
Additional policies and FAQs
The policy section has a sub-section for shipping policies. This is the place to describe when you ship; for example, every Tuesday, or within 2 days of purchase. If you offer upgrades or alternative shipping options, be sure to describe them here. If you accept special requests, describe how the buyer should contact you to discuss.