I am committed to ensuring your satisfaction. I will address all reasonable concerns that are unsatisfactory to the customer. Please notify me with your concerns within 7 DAYS OF RECEIVING THE ITEM. Refunds, shop credit and partial refund is available on a case-by-case basis for select items that are in stock. However, there are NO REFUNDS ON MADE-TO-ORDER or CUSTOM ORDERS. This includes ring orders and any other order that has been customized. Instead, I will make arrangements with you to ensure your satisfaction and/or offer an exchange for an in-stock item of equal value after you return the item. Remember, shipping fees are not included in refunds. I do my best to satisfy the customer. Please send me your inquiries, I am happy to be of service!

I accept all major credit cards including PayPal.

International customers: be aware a customs charge may apply when receiving your shipped order. It is the buyer's responsibility to know about their specific country's import laws and customs/duties. If customs charges apply, it is the responsibility of the BUYER not the seller.

Most jewelry orders are shipped using domestic or international USPS first Class Mail. See tracking information for expected day of delivery. other select items are shipped using domestic priority shipping which delivers within 1-3 business days. Rush orders are available for quicker processing times for a fee, see the following listings: https://www.etsy.com/listing/198297140/holiday-sale-rush-my-order-w-next-day?ref=shop_home_active_1 and also see: https://www.etsy.com/listing/189991909/holiday-sale-rush-my-order-w-1-3-day?ref=shop_home_active_2 . Shipping times may be longer due to the holidays, please check the USPS website for updates on shipping deadlines. International shipping is typically $7-9.50 using USPS first class shipping.
I use packing methods according to the weight and size of the item. Small jewelry pieces are placed into a velvet jewelry pouchand/or wrapped in padding and put in a bubble wrap mailer for shipping. Other items such as wedding rings, will include a gift box. A Free gift box with your jewelry is available for ALL items if indicated at checkout. Local pick-up for customers in Michigan is also available. Pick-up times and dates will be arranged at local venues that I am scheduled to participate in at that time. Send me a message via Etsy PRIOR to your order for scheduled dates for local pick-up.

Privacy
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Jewelry Care
My creations contain natural materials. A select few of my stones have enhanced coloring while others are raw and porous. If you opt not to clean the metal, such as those made with sterling silver, a natural oxidation or (antique finish) will occur over time. In some cases, the patina that this process brings is an achieved goal. My creations in copper, bronze and brass can be cleaned with a polish cloth (unless the patina or oxidation is the desired affect).
**It is possible for oxidation to eventually fade in appearance if you consistently wash it with abrasive cleaning solutions. For best results, remove rings when washing hands, showering and swimming. Detergents and soaps will eventually clean the surface thereby fade oxidation over time.**

Gold Filled Jewelry- gold-filled (aka G.F.) creations are made from solid “Gold” and “Filled” with other alloys. Gold-filled wears the same as solid gold because the outer surface is solid gold. This should not be confused with electroplating or gold plated jewelry which is not the same process. By law, you are guaranteed a substantial layer of gold on your gold-filled jewelry so it will last a lifetime with reasonable care.
Fine silver- can be tested to be 99.9% pure silver metal - that missing .1 percent is because it is just not technically possible to remove all the impurities. This silver is more malleable and less tarnishing than sterling silver because of its purity.
Argentium- is an alloy made of germanium (3%) and silver (97%) that is twice as strong as sterling silver and tarnish resistant.
Sterling Silver- is 92.5% pure silver, and the rest is other metals - mostly copper. If left unclean or unpolished, a natural patina will occur over time.
Don’ts
• expose to harsh chemicals such as bleach, alcohol, etc.
• clean with abrasive fabrics such as steel wool
• expose to intense, prolonged exposure to the sunlight

Do’s
• remove your jewelry before washing, using lotions and all other harsh chemicals to prolong the life and look of your jewelry
• clean precious metals (such as gold & silver) with non-abrasive jewelry cleaner for unwanted oxidation
• remove unwanted oxidation with a soft tip toothbrush to get inside intricate wiring

Holistic Cleaning Methods:
For silver & Gold: rinse with a dime drop of dish-washing liquid, in lukewarm water and dry with a soft cloth.
Clean undesired oxidation of copper, brass & bronze jewelry: rinse for 30 seconds in 2-3 tbsp. of Worcestershire Sauce then rinse beneath lukewarm water. Next, pat gently with a clean, dry and soft cloth.
To add patina:
Boil an egg, remove the shell and crush the contents into a zip lock bag. Place you jewelry in the bag and let it set until you get the desired oxidation you want.