I hope you are happy with your order from Appendage!

Returns are accepted within 7 days of the of delivered shipment, due to damaged goods, the wrong item or general dissatisfaction of the product. I will not take returns after this time. Items must be returned within 5 days of return request and must arrive in the same condition in which they were received or they will not be accepted. Return postage will be reimbursed by Appendage only on products that have been damaged due to shipping or if the wrong product has been sent. Other refunds will be discussed on an individual basis. All custom orders are non refundable. Please contact me before sending a return.

There are no restocking fees on exchanges, however the customer is responsible for the difference in cost (if any) and shipping both ways.

Paypal, debit, credit and Etsy Giftcards are accepted.

If you pay by e-check, the order will be held until your e-check clears, then it will ship 1-5 business days after the payment clears.

► note: KANSAS orders will include sales tax.

If you are new to Etsy please check this Etsy payment guide: http://etsy.me/k3KTGf

► Cancelling Orders

• Orders may be canceled any time before the item has shipped.
• Although it is rare that I would need to cancel an order, I reserve the right to cancel orders and issue refunds when necessary.

Please take time to read my shipping policy. I have tried to make my policy as clear as possible. If you have any questions please let me know.

►Processing Times
Processing times are listed on every item and displayed during checkout. Sometimes personal issues, weather or high sales volume can cause unexpected delays. In the event that your order is delayed past your ship-by date you will receive an e-mail with an updated status and a new ship-by date.
• For orders containing multiple items, processing time is determined by the item with the longest processing time.
• To receive your orders faster you can check out with each item separately.
• Large orders may require a longer processing time.
• If you have a SPECIFIC DEADLINE to receive your order (a birthday, wedding or anniversary date, etc), please let me know and we will let you know if I can make the item in time.

► All order delivery times will vary depending on location!
I can't give you any promise about delivery time after I have shipped the package. After I put the order in the mail, this becomes a USPS issue that is beyond my control.

►All orders are standardly shipped USPS First Class unless you select to upgrade your shipping. I always ship to the address you have provided Etsy when you checked out, unless you specify a different location. I am not responsible for items not received due to an incorrect address that was provided, so please double check your address.

► In US
My standard shipping method is via First Class USPS mail with delivery confirmation.

The Priority shipping upgrade takes 2-3 days. Contact me if you need your order in a hurry and I will see what I can do to rush it.

When selecting the Express 1-Day shipping option, please send me a message when ordering so I can be sure to push your order to the front of the line and get it out asap.

► International

★PLEASE NOTE: There is no tracking ability with USPS First Class International (the standard shipping method). If you would like to have tracking information, upgrade to a trackable shipping option. International Priority shipping generally arrives in 6-10 business days depending on the location. Not all locations offer reliable tracking information.

Some areas take 3-5 weeks for delivery. It does not come with a guarantee. All orders do not come with tracking or insurance unless you have upgraded your shipping, International orders are NOT guaranteed. After I put the order in the mail, this becomes a USPS issue that is beyond my control. If you do not receive your item I am not responsible for sending another, or sending a refund unless it qualifies as a "Lost Package" (See below). If you have had problems in the past with not receiving orders from the US I suggest upgrading your shipping method.

★ Important for International Buyers: Buyers are responsible for all customs fees, taxes, tariffs, or receiving fees incurred. Buyers are responsible for knowing and abiding by any import restrictions to their country from the US.

► Lost Packages
• US Orders: Packages are considered lost if it has been more than 21 days since shipment AND delivery confirmation does not state that the package has been delivered.
• International Orders: Packages are considered lost if it has been more than 45 days from the ship date AND delivery confirmation does not state that the package has been delivered. (Orders to Brazil are considered lost 120 days after the package has entered Brazil.)
• If you are concerned about the safety of your package and would like to sign for the delivery, please let me know before I ship. I do not issue refunds or replacements for packages that are lost or stolen after they have been confirmed by USPS as delivered.

Appendage® is a registered trademark.