Please contact us at any time during the design process with questions or concerns. Client satisfaction is our top priority and we welcome your feedback at anytime. All items in the shop are personalized orders and are non-returnable. We do not accept returns or exchanges for any reason. If you receive your items and have any issues please contact us within 48 hours so that we can address your concerns. Please email us with any questions or concerns prior to leaving feedback on Etsy so that we can try to resolve any issues you may have.

FREQUENTLY ASKED QUESTIONS:
Please contact us before ordering if you have a specific timeline. In most cases, quick/rush orders can be accommodated. The estimated processing time for most wedding invitation designs is 4 weeks. During wedding season, orders can take up to 6 weeks depending on the quantity and changes made to the design. Delays in responding and changes to the proof will slow down the process and the timeline will need to be adjusted. Rush orders may be available for an additonal fee if our schedule permits, please ask.

HOW DO I ORDER INVITATIONS?
1. If you choose to do so, a sample can be ordered from the shop. Samples arrive as pictured in the shop, they are not customizable or personalized.
2. If after receiving your sample you wish to place an order, email us your quantity, event information and invitation wording and we will set up a 50% deposit for you. We are happy to assist with wording etiquette and color schemes. The remaining balance will be due before your order is shipped.
3. After the deposit is received, we will begin creating your proof. We will email you a digital proof within 7-10 business days after you have paid the deposit. Please take the time to ensure all of the information on the proof is accurate. The final design will be printed exactly as the proof you have approved. We proof read all of our designs, however, final approval is your responsibility. All items in the shop are personalized orders and are non-returnable.
4. Once the invites are completed and ready to ship, we will notify you of the final balance and shipping fee. You do not need a Paypal account to make payment through Etsy. Paypal is the primary credit card processor for all Etsy orders. Please follow the link in your Etsy order to complete the transaction and make final payment. You will receive a confirmation email from Paypal as a receipt of your payment.
5. Once the remaining balance is paid we will ship out your order. Orders shipping within the US will be sent via USPS insured mail. Express mail service is available for an additional charge. Contact us for International shipping options.
Items will be shipped to the address Etsy has on file, please verify this address is accurate.

DIGITAL FILES:
We do not sell digital/printable/pdf files of our work. We do not sell our graphics or provide fonts used in our work.

COPYRIGHT:
Please respect our designs. April Ink takes copyright law very seriously. Everything in this shop (images, graphics, designs, etc.) is the property of April Ink. We do not allow copying, duplicating or publishing of these images for sales or any other manner without written permission from April Ink. We will also not copy any other artist's designs, please do not ask us to do so.

We reserve the right to refuse service to anyone and or cancel a sale if we feel it is in the best interest of our business.