arcticphoenixstudios

Arctic Phoenix Studios

Seattle, Washington | 896 Sales

arcticphoenixstudios

Arctic Phoenix Studios

Seattle, Washington 896 Sales On Etsy since 2010

5 out of 5 stars (283)

Shop owner

Contact

Announcement   WHY NO LISTINGS?! OPEN ME FOR INFO ON HOW YOU CAN BUY STUFF! ^.^

Note from January 12, 2019:
Hello! I recently completed grad school and I'm playing catch-up from the past two years! I'm still producing work however, making new things, and also pulling together my own site! My future sales are being transferred to Square and PayPal due to Etsy's higher fees and the flood of mass-produced items that've been making it harder for artists to stand out and still make money post-commission.

Follow me on social media to stay up to date on what I have to offer! You can contact me through either account or e-mail me directly at thearcticphoenix [!at] gmail.com with order inquiries!

https://www.facebook.com/ArcticPhoenixStudios
http://instagram.com/arcticphoenixstudios

Thank you so much for your interest!

~Jade <3

Announcement

Last updated on Jan 13, 2019

WHY NO LISTINGS?! OPEN ME FOR INFO ON HOW YOU CAN BUY STUFF! ^.^

Note from January 12, 2019:
Hello! I recently completed grad school and I'm playing catch-up from the past two years! I'm still producing work however, making new things, and also pulling together my own site! My future sales are being transferred to Square and PayPal due to Etsy's higher fees and the flood of mass-produced items that've been making it harder for artists to stand out and still make money post-commission.

Follow me on social media to stay up to date on what I have to offer! You can contact me through either account or e-mail me directly at thearcticphoenix [!at] gmail.com with order inquiries!

https://www.facebook.com/ArcticPhoenixStudios
http://instagram.com/arcticphoenixstudios

Thank you so much for your interest!

~Jade <3

Jade

Contact shop owner

Jade

Reviews

Average item review
5 out of 5 stars
(283)
See reviews that mention:
quality 66 shipping 89 customer service 29
View all 283 reviews

About

Purveyor of Peculiarities.

Ever curious about far too many things, I've experimented with just about every medium I could afford to try and had access to, that intrigued me.

With degrees in graphics design and ceramics, I've had a range of knowledge and experience to draw from — 2D to 3D, traditional to digital mediums — to create the range of work I do. I choose my medium(s) based on each project, occasionally learning entirely new techniques and mediums on sometimes short notice in order to achieve my goals. With each new piece I make, I strive to top its predecessor.

Have a costume or prop that you're itching to have made? Get in touch and I'll see what I can do for you!

If you have any questions, please don't hesitate to contact me (remove the spaces before e-mailing)! thearcticphoenix @ gmail.com

Want to see more art? Like or watch me here:
http://www.facebook.com/ArcticPhoenixStudios
https://instagram.com/arcticphoenixstudios/
http://arcticphoenixstudios.deviantart.com/

Shop members

  • Jade

    Owner, Maker, Designer

    Creator, dreamer and all around troublemaker.

Shop policies

Last updated on April 20, 2014
Have your eyes set on something special?

Please take a moment to read my policies to help make your shopping experience as ideal as possible.

If you would like more information about an item you're interested in, send me a convo; I want you to be an informed and satisfied customer! Would additional photographs, descriptions or measurements help in your purchasing decision? Let me know and I will accommodate reasonable requests. Because of this service however, I do keep stricter policies as I have offered ample opportunities to assure your satisfaction with your purchase.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Please note that I do no accept returns. Sales are final. If you are uncertain about details on a piece you are interested in, please contact me either through the convos here on Etsy, or through e-mail: thearcticphoenix @ gmail.com (with spaces removed, of course). I will do my best to make sure that the piece in question is satisfactory for your needs before purchase.

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Damages or defects:
I do quality checks throughout the production process of my pieces, and have gone as far as pulling unsatisfactory pieces from my table at shows. Pieces that are structurally defective, are destroyed. If by chance a defective piece has slipped my notice and has made it to you, here's what you need to do:

Please contact me within 7 days of your order arrival.

What I will need from you:
-Description of the damage.
-Clear photo documentation, so I can try to figure out what happened and avoid future mishaps.

What will happen:
-I will send you a replacement at my cost.
-If the item is one of a kind and is repairable and you are willing to cover shipping to return it, I can repair it and return it to you at no extra cost.
-If the item is one of a kind and there is no replacement available, I can offer a monetary refund minus shipping cost or an exchange for an item in my shop of similar value.

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Order doesn't arrive:

On the rare occasion, there have been a few unexplained delays, both within the US and internationally.

US:
Please allow a total of 7-10 business days from the day I sent the shipping notification. It's very rare that a package will take this long (so far, only one known incident). If it's still missing after 10 days, please let me know ASAP!

International:
On average, orders take 9-14 business days to arrive in Canada, Europe or Australia. So far, only one item has taken a month.

Your order must have been shipped by registered mail. If 30 days have passed from the date of purchase and your order still hasn't arrived, please contact me within 50 days for a resolution.

What will happen:
-A full refund will be made minus shipping costs.
Payment
Payments need to be made at the time of your order through the available options. Sorry, no checks.

Cancellations must be made within 6 hours of purchase completion, as I try to ship orders as soon as possible. If your order happens to show up just before a post office run, it can be shipped as soon as a few hours.

Applicable taxes, customs and duty fees are the buyer's responsibility.
Shipping
I ship through USPS first class. If you need a shipping upgrade, please convo me BEFORE you order, and I will set up a separate listing for you and send you the link to make your purchase. I can still send you the shipping upgrade link afterwards. It just means you'll need to make an additional purchase for it.

All shipping costs to US addresses include tracking. Insurance will be applied on a case by case basis (noted in the listing) or on request. If you wish to have your order insured, please contact me BEFORE ordering.

Approximate delivery times based on feedback I've received. These are all business days. Please be aware of international holidays and inclement weather that may cause delays.

To Washington: 1-2 days
To lower 48 United States: 3-5 days
To Europe: 10-16 days
To Australia: 9-10 days
To Asia: 17 days
To Russia: 14 days

Remember to double check the address you want your order sent to (to you or gift elsewhere). I am not responsible for a lost package due to an incorrect address. I will use the addresses provided by Etsy unless directed otherwise.

INTERNATIONAL ORDERS:
-Insurance and tracking available through Registered Mail, ONLY on request. Please contact me before ordering so I can modify the listing for you. Prices start at approximately $13 in addition to the listed shipping cost for the item (ie; if an item normally costs $13 to ship, it will be approximately $26 with Registered Mail).
-Please make sure you have the correct address for overseas shipping included with your information (postal codes, etc).

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For quick reference, postal holidays as listed on the USPS website for 2014.

Wednesday, January 1 – New Year’s Day
Monday, January 20 – Martin Luther King, Jr. birthday (observed)
Monday, February 17 – Washington’s birthday (observed)
Monday, May 26 – Memorial Day
Friday, July 4 – Independence Day
Monday, September 1 – Labor Day
Monday, October 13 – Columbus Day
Tuesday, November 11 – Veterans’ Day (observed)
Thursday, November 27 – Thanksgiving Day
Thursday, December 25 – Christmas Day
Additional policies and FAQs
Not an Etsy buyer yet, but have a question about an item you're interested in?

Email me (remove the two spaces around @, of course):
thearcticphoenix @ gmail.com

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Custom orders, wholesale and consignment requests for brick and mortar shops:
I will consider requests on a case by case basis. Please convo me!