arianaalysedesigns' Shop Policies
I sell one-of-a-kind hand-made jewelry. Although I am by no means a professional, I strive to provide high-quality products to my customers. You will receive all of your items individually gift-wrapped in 100% biodegradable gift paper made from recycled sugar cane fibers. So not all are all order ready for gift-giving (at no charge), you're also helping the environment (and saving trees)! It's a win-win.
I accept PayPal, credit cards, debit cards, Etsy Gift Cards and personal checks as methods of payment.
If you do not have a PayPal account, it is easy and fast to sign-up. I highly recommend it, as it is secure and easy to use. Sign up here: https://www.paypal.com/
You can also pay through Etsy securely using your credit card: Visa, Mastercard, American Express & Discover.
Orders payed by check will not be processed until payment has been received, so note there will be a delay in receiving your order.
Worldwide shipping is done via USPS First-Class Mail.
All shipping in the US in $2.00 for the first item, and $0.50 for each additional item. For shipping to Canada and Mexico, the first item is $7.00 and $0.50 for each additional item. For shipping to the EU, the first item is $9.00 and $0.50 for each additional item. Orders to anywhere else are $12.00 for the first item and $0.50 for each additional item.
Your order will be shipped within 1-2 business days of receiving payment. I will not ship until I receive payment. In the US, you should receive your item within 2 - 5 days of shipment, though I can make no guarantees how fast USPS will get it to you. Internationally, shipping times vary so I can make no guarantees on arrival dates.
If you need the item to arrive sooner, please choose one of the shipping upgrades: Priority Mail Express and Priority Mail, which is available for both domestic and international orders.
If you want to add insurance, a delivery confirmation, or other upgrade, please add a note in the "Note" comment box upon checkout. I will contact you to confirm, so payment can be arranged for this upgrade. You will be charged for the full amount of this upgrade.
Refunds and Exchanges
If you receive an item damaged, please send the item back and you will receive a full refund of the product price. I will not pay for return shipping, nor will I reimburse you for shipping costs.
If you want to return an item (for whatever reason), please send the item back for a full refund of the product price. I will not pay for return shipping, nor will I reimburse you for shipping costs.
I will do exchanges at my discretion. In some cases, it may be easier to have you return the item and order a new product.
All returned mechandise (whether damaged or otherwise) must be returned within 14 days of when you received the product to receive a refund.
Additional Policies and FAQs
I will combine shipping for purchases made at both this shop, as well as my other shop: http://www.etsy.com/shop/TheChristmasCarol
Upon receiving orders from both shops on the same day, I will refund you the difference.
If you see a piece you like, but would like it altered in some manner (i.e. color, material, etc.), I will do my best to meet your requests. I cannot guarantee that a custom piece will be identical to an existing piece, as it depends on the availability of materials.
Last Updated March 1, 2014