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Jessica

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Jessica

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Shop policies

Last updated on February 4, 2011
We pride ourselves on making high quality collars and leashes for your dog. Each item is handmade with care. We have tested the strength of our products with the help of several product testers, including an extremely muscular 80lb pit bull mix and even a 130lb Saint Bernard. We are committed to functional, beautiful products that are also eco-friendly.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
We are sure you will be in love with your new collar and/or leash. Please be sure to measure your pet's neck to ensure proper sizing. If there is a problem with anything in your order please contact us immediately. We want all our customers to be more than satisfied. If you are not happy with your item please return it in it's original condition within 7 days and we will issue a refund. Buyers are responsible for shipping costs. No returns on custom items are permitted.

Sorry, due to the nature of printable cards, we do not give refunds on these.
Payment
We accept PayPal. Payments must be made within 24 hours of purchase.
Shipping
Each collar and leash is made to order. Please allow 1-2 weeks for your order to be completed. We ship USPS priority mail for delivery within 2-3 days after shipping. Need it faster? Contact us and we'll be glad to work with you-we charge actual shipping costs, nothing more!
Additional policies and FAQs
Due to the handmade nature of our products, no item is exactly the same. Collars and leashes made from the same fabric will be slightly different, however very similar.

We love wholesale orders, please contact us at info [!at] aroostudio.com for wholesale information. Thanks!

Our collars and leashes can be hand washed in lukewarm water with laundry soap, or machine washed on delicate, then line dried.

Though our collars and leads have been tested to be very strong, please use your best judgment for your individual pet. These products are not intended to be used to "tie out" a dog or for training using physical corrections.