ArsonStudios

If you are unhappy with a purchase, you may return it within 30 days of receiving it for a refund or exchange, minus shipping costs. Refunds will not be processed until we receive the returned item(s) and can verify their condition.

If you need to return an item to have it modified (for example to shorten or lengthen it), please contact us to discuss the possibilities. We can usually do this for a small fee (or even free) plus shipping costs.

All returns, exchanges, or modifications must be to items in original, undamaged condition. If you need to return a damaged item, please contact us first to discuss. We do our best to provide quality items and will repair them for free if the damage is due to poor work on our end. However, please remember that most of these items are glass (though kiln annealed and quite durable) so we cannot afford to repair for free items that are damaged by abuse.

We currently accept payment through Paypal, and are paypal verified (please see https://www.paypal.com/us/verified/pal=laura.arns@gmail.com). If you are uncomfortable using this payment method, please contact us to discuss alternate payment methods. We will do our best to be accommodating while protecting everyone's financial safety. We reserve the right to refuse service for any reason, especially if safe payment cannot be assured from the buyer or we cannot ensure safe delivery of product to the buyer.

Items are usually shipped priority mail with delivery confirmation. Small items such as murrini may ship first class mail in a padded envelope. If you want or need your item to ship differently, please contact us in advance so we can make arrangements for this and modify the cost if necessary. If it is necessary for us to ship using a different method, we will contact you for permission first.

Shipping prices are listed only for US customers. International customers, please contact us before purchasing so we may arrange a shipping method that is mutually beneficial and cost efficient.

We do our best to have shipping costs accurately reflect only our costs for packaging and shipping. If the price listed on Etsy results in a significant overpayment, we will refund the difference.

We would be excited to do custom work for you! Please contact us to discuss what you are interested in and we will be happy to tell you what is possible and what the cost might be.