artbyjae's Shop Policies
Welcome to my page! I have loved art for as long as I can remember, and now I am here to share my paintings with the world. I am inspired by colors, so many of my paintings are very colorful. I paint in a realistic way, however I am also drawn to surrealism. My shop features some of my own paintings of various subject matter, some part of collections. I also offer giclee prints of my paintings. I hope you will enjoy my artwork as much as I have enjoyed creating them!
I accept payments through Paypal. As soon as payment has cleared, paintings will be shipped within 48 hours and prints will be shipped in approximately 1 week (they are professionally, individually printed and signed, which does take some time). Commissioned paintings must be paid before work is started.
All paintings will be carefully packaged with the utmost of care and love! Paintings smaller than 16x20 and all international orders will be shipped USPS First-Class/Priority. Paintings larger than 16x20 will be shipped FedEx Ground with insurance and delivery confirmation included. Paintings typically take 5-10 days to arrive, but may arrive sooner. If you would like a painting mailed as a rush order, please contact me to discuss details.
Giclee prints are printed individually and signed by the artist, therefore please allow approximately 1 week until the print is shipped. Prints typically take 5-10 days from shipment to arrive, but may be delivered sooner. Prints will be shipped USPS First-Class or Priority. Prints smaller than 16x20 will be shipped flat, prints 16x20 and larger will be shipped rolled up in a tube.
If you are ordering from my shop from outside of the United States, please be aware that you are responsible for all customs, duties, and any other fees. All customs forms are marked as "Merchandise" and contents are specified with the actual retail value displayed. Sometimes, shipments may take longer than expected to get through customs. If your package is delayed beyond 4 weeks, please contact your local post office to inquire about the status of your package. Additionally, please be sure to pick up your package from the post office if international parcels are not delivered to your door as soon as possible to avoid lost packages or damaged goods.
Refunds and Exchanges
I want all of my customers to be happy with their purchase! If you are unhappy with your purchase, I will accept returns sent within 7 days as long as they are still in great condition. Customer is responsible for return shipping costs and will be refunded the price of the item upon receipt. All packages are insured when shipped, so if a painting or print is damaged in shipping (which should never happen, but just in case...) we are both covered and you will receive a refund or replacement in this case.
Additional Policies and FAQs
I will complete custom orders upon request. If you like a painting you see on my site and would like a recreation to match your decor, please let me know and I will be happy to do so for a comparable price. If you have an idea for a painting you would like, please contact me to discuss details so I can create a unique masterpiece just for you. Commissioned paintings completion time will be discussed on a case by case basis depending on the size and subject matter, but average about 2 weeks for acrylic paintings.
Giclee prints are offered for many of my paintings. If you are interested in a giclee print of a painting that is not listed, please contact me so I can set up a custom order for you to purchase the print in the size you want!
Last Updated March 12, 2012