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Shop policies

Last updated on February 8, 2011

Accepted payment methods

Returns and exchanges
Please contact me right away if there is any problem with your purchase.

Damaged Items

If your print or artwork was damaged during shipping please contact me within 7 days and then return the item to me. I will mail a replacement piece to you, unless its a original or limited edition, which in that case I will issue a refund once I have received the damaged piece back.

Refunds and Returns

ArtByKellie wants you to be a happy and satisfied customer. If you are not happy with your item for some reason, please contact me first. Each return or exchange is handled on an individual basis.

Returns or exchanges can be made within 7 days of the purchase date. When returning the item to me, please package the item carefully to ensure it is delivered in its original condition. Return shipping costs are not refundable. After I receive the item back I will mail a replacement piece or issue a refund through PayPal.
PayPal is my preferred method of payment. Keep in mind that you don’t need to establish a PayPal account to pay with your credit or debit card through PayPal. I also happily accept money orders. Please mail your payment within three business days of purchase. If you would like to pay with a personal check or an alternative method contact me for details. Please note that orders do not ship until payment has cleared.
Purchases are shipped within 3 business days after payment. If there is a delay in shipping for any reason I will contact you.

Within the United States, I ship via United States Postal Service (USPS) First Class mail. This does not include insurance on your item(s). If you would like your item(s) insured; please leave a note in the “message to seller” section when you check out, or contact me.

International Shipping

Shipping to international destinations can take anywhere from 2 to 6 weeks. I ship USPS First Class International mail. Please keep in mind that the laws of customs vary greatly, and there may be restrictions and/or customs fees, import duties, or taxes. ArtByKellie is not responsible for any customs fees or duties that may be charged in your country.

If you would like insurance or expedited shipping on your package please contact me before purchasing and I will find out how much extra this will cost.