artemdecorare

Artem Decorare

3 Sales

artemdecorare

Artem Decorare

3 Sales On Etsy since 2011

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Shop policies

Last updated on October 11, 2011
Customer Satisfaction is Our Goal

Artem Decorare is committed to customer satisfaction. We take great pride in our work and will package it with great care so that it arrives to you in the same condition you see in the photographs. All of our material, packaging and work is done in a smoke free environment.

Each of our items is handcrafted by the two artists that came together to create Artem Decorare. Due to the handcrafted nature of our items irregularities in the beads, wire, gemstones or materials are to be expected. We feel these imperfections add rather than detract from the beauty of our work.

We are one of a kind and we mean it! Our very genesis was in rebellion against mass produced items. Therefore, we will not duplicate a design for you, you may contact us about altering the design to create something unique for you that mimics to some degree the original piece but no two of our pieces are alike.

Jewelry is gently placed in recycled cardboard boxes with our distinctive Artem Decorare logo and coordinating bow. The entire box is then wrapped in packaging materials and boxed for shipment through the USPS.

If you are unhappy with your item for any reason please contact us immediately and we will work to correct any mishandling on our part.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
Payment - PayPal

Artem Decorare accepts PayPal - simply select PayPal as your "Payment Method" and, after confirming your order, you'll be transferred to the secure Paypal site to login and pay for your items from your account funds. Please remember after completing your Paypal transaction to click the "Return to Etsy" button.

What if I don't have PayPal?

PayPal can also process credit cards, even if you don't have a PayPal account, you can still select the "PayPal" option for the Payment Method. After Checkout, click PAY NOW button, you'll be taken to the secure PayPal site. To pay via credit card without logging into Paypal, click "continue" at the "Don't have a PayPal Account? Use Your Credit Card or Bank Account (where available)" question. This brings up the secure pages to enter the information to pay by Visa, Mastercard, Discover, or American Express. After making the payment, you'll be given the option of setting up your own free PayPal account; however, there is no requirement that you open a PayPal account when paying by credit card. Please remember after completing your Paypal transaction to click the "Return to Etsy" button.
Shipping
Shipping & Handling

Unless contacted in advance about gift shipping we will ONLY ship to the address listed on your PayPal account. Please verify that this address is correct before placing your order.
Please add artemdecorare [!at] gmail.com to your contact list. We will send a confirmation e-mail of a purchase to make sure we get everything correct before shipment and as final confirmation on any special services. Your timely response will ensure that your item is mailed promptly. We ship all items within 2 business days of receipt of payment or notice of payment clearing.

We ship all of our jewelry items through USPS priority mail, both domestic and internationally. This ensures quick delivery and standardized rates for our customers. Larger items are mailed through the parcel post; they will take longer to receive. If you would like the shipping expedited please email us at artemdecorare [!at] gmail.com.

Please note we are not responsible for any damage or losses incurred during uninsured shipping. As our carrier the USPS would be responsible for any damage or loss of your package.
If there is another shipping option that fits your needs or if you would like us to arrange an insured shipment please contact us at artemdecorare [!at] gmail.com . Insured or alternately shipped packages will have additional costs.

International Buyers -

We are happy to ship to international buyers with all the same policies. However, many countries prohibit or restrict importation of jewelry, stones and precious metals. Please check your customs regulations.

If you would like to see what items are prohibited or restricted to your country, you can find the information here: http://pe.usps.com/text/imm/immctry.htm. Any purchase that is made to a country with import restrictions of jewelry items will be refunded.

You as the buyer are responsible for any customs duties, VATs, brokerage, import taxes or other costs associated with importing that may occur.

Furthermore, we do not hold responsibility for any shipping delay due to Customs. We do not hold any responsibility on shipping time as it is outside our control.
Refunds and Exchanges
Refunds for returns are available if you contact us within 24 hours of receiving the order and have the item shipped for return within 5 business days. Once we receive the item we will refund the cost of the item. All shipping costs remain the buyer's responsibility including the return shipping costs. We currently do not offer exchanges.

Custom orders are final sales. Any costs or turnaround times associated with custom orders will be discussed privately with customers before the purchase is made.

An Item is Non-Refundable if:
- It has been worn or used
- It is a custom order
- It is a repair
- Discoloration during cleaning
- All pierced earrings, for hygienic reasons
- Allergic reactions, please read our listing carefully for materials used - All skins react differently to different materials.


We do not offer wholesale pricing or consignment items.
Additional policies and FAQs
Special Services

We offer special gift giving & custom designing services to our buyers; for the following services please contact us in advance, we will need to verify personally with you the shipping address in order to send it to any address not listed on your PayPal account:

Custom Orders

We will create custom creations for you. This will require you to contact us with your interest and then we will work from there. Artem Decorare is a cooperative between two handcrafters – your item may be designed by one or both of us.
Prior to creation you will receive by email a sketch of your design and a written explanation of the materials to be used. Included will be a cost quoted within 10% of the final total. At this time we will charge you a deposit (usually 1/2 the quote)once the item is completed you will be responsible for paying the remaining cost of the items creation.

Paper Giftwrapping

We will happily gift wrap or gift bag items for you, please email us at artemdecorare [!at] gmail.com. We will want to know if the paper needs to be coordinated to a particular event or color scheme, then we will select the paper, tissue paper or bag and finish the package with a coordinating bow. Approximate cost of giftwrapping or gift bagging is US $2.00.

Furoshiki (Eco-friendly) - Giftwrapping

We also offer Furoshiki wrapping, please email us at artemdecorare [!at] gmail.com . This is the Japanese style wrapping that is done with reusable fabric, both eco-friendly and unique. Again we will want to know if there is a particular color or event to coordinate our wrapping for you . Furoshiki wrapping comes with a card explaining about furoshiki, and includes the fabric and coordinating ribbon. Approximate cost of furoshiki wrapping is US $4.00.

Personalized Cards

We also will select a coordinating card to go with gift wrapped packages. We can personalize these with any message you would like. Please e-mail us at artemdecorare [!at] gmail.com with any of your personalization needs - we will work with you to make sure your gift arrives with all the personal touches! Minimum personalization cost is US $1.00.