artemer

Fine Jewelry Design

Tel Aviv, Israel · 3716 Sales

artemer

Fine Jewelry Design

Tel Aviv, Israel 3716 Sales On Etsy since 2011

5 out of 5 stars
(730)
Tomer and Tanya Mikaeilyn

Contact shop owner

Tomer and Tanya Mikaeilyn

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Reviews

Average item review
5 out of 5 stars
(730)
alyssalaurenbird

alyssalaurenbird on Jun 16, 2018

5 out of 5 stars

Thankyou so much for this beautiful ring!!!! I'm obsessed with it and can't stop looking at it on my finger 😍😍 My boyfriend proposed yesterday and so many compliments on the ring already! I was nervous about selecting a ring from online but artemer made this experience completely seamless answering every question quickly & the quality is exceptional and the diamond is so sparkly! Could not recommend more. Can't wait till i can wear the matching wedding band soon! 😍

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About

Simple and Elegant Hand Crafted Jewelry

We are Tomer and Tanya Mikaeilyn. We design and produce all of the jewelry for our line, Artemer, from our studio in Ramat-Gan.

How Artemer was born:
Before we launched Artemer, we were both working full time for other people; we hated the fact that we had to spend the most vital hours of our days apart. We both graduated from the Bezalel Academy of Art and Design, and when we’re together we are constantly creating – drawing, writing, inventing. When Tomer was fired from his job (whoops), he began working on Tanya’s engagement ring instead of searching for another job as a jeweler. That ring turned out to be the very first piece in our line of engagement rings.

Our Designs:
All of Artemer products are hand crafted from start to finish. We aim to create jewelry that is original, refined and beautiful, while not stealing the show from the person wearing it.
Quality is very important to us, in both our materials and process - we design pieces to last a lifetime. You can’t make something crooked and then straighten it afterwards; every detail has to be perfect and accurate from the beginning.

Come Visit Us!
Bezalel 5, 3th floor, Ramat-Gan, ISRAEL
Tel: 03-5245552
Our office hours: Sunday to Thursday 8am to 4pm.
Closed on Friday, Saturday and Israeli major holidays.

Customer service: info [!at] artemerstudio.com
Wholesale/PR inquires: tanya [!at] artemerstudio.com

Shop members

  • Tomer

    Owner, Maker, Designer

    Hey, I'm Tomer - the creator and maker behind ARTEMER. I'm the one who develops new designs and communicates with all our suppliers.

  • Tanya

    Owner, Designer, Curator

    Hey, I'm Tanya! I'm responsible for design ideas, products photography and our social media.

  • Sarah

    Customer Service, Shipper, Coordinator

    Hey, I'm Sarah! I'm responsible for customer service, studio work coordination and shipping :)

  • Maayan

    Photo Editor, Content Manager

  • Yana

    Jeweller

  • Igal

    Stone Setter

Shop policies

Last updated on May 2, 2018
Welcome to our shop! We are Tomer and Tanya, a contemporary designers and a proud owners of ARTEMER studio, where we design and hand craft our fine jewelry line.
When you purchase one of our designs - you receive a product that is original, high quality, created with ethically sourced materials, and crafted by skilled fair waged professionals.

www.artemerstudio.com

Accepted payment methods

Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Changes and cancellations:
- You can request any change or cancellation to your order within 24 hours of purchase.
After 48 hours of purchase:
- if you change your ring size, you will be charged with sizing fee of 30 USD.
- if you cancel your order or change your order to a different design - you will be charged with a cancellation fee of 100 USD.

Our return policy:
- If you are unhappy with your purchase, please let us know within 7 days after receiving the item. We will give you the return address and will refund the amount minus shipping once we receive the piece back.
- Fill out the Returns Form that is included with your delivery. If you no longer have this form, then please request a copy along with your Order Number.
- You will be responsible for paying for your own shipping costs for returning your item.
- To be eligible for a return, your item must be unused and in the same condition that you received it.

- Custom orders:
Custom orders are not fully refundable. We sincerely apologise for the inconvenience.

- Sizing Issues:
If you provided the wrong ring size by mistake and want to re-size it, we can adjust the size for you. Our sizing fee is 30 USD. For Eternity rings & Dual diamond "horseshoe" rings, the sizing fee is 80 USD. A charge of 10 USD is added for shipping.
Payment
- We accept payment through Paypal.
You don't need a Paypal account to pay this way, just click the Paypal button when you go through the checkout and look for the link to pay with your credit card.

Sales/Value Added Tax
- Value Added Tax (currently at the rate of 17%) will be added to bills of customers from ISRAEL.
- Customers from all other countries are responsible for arranging payment of any local taxes or duties, as imposed by their country of residence.

- We offer payment plans from 2 to 5 instalments. You will receive all payment requests directly through Paypal.
How does it work:
1) Write us how many payments would you like to do and the frequency of the payments.
2) Tell us the needed ring size + gold color.
3) We will set up your payment plan through PayPal and send it to you.
4) When the first payment is made - we start working on your order.
Shipping
(!) Local Holiday Alert!! We're entering the Passover Holiday here in Israel. From Feb 29 till March 8, our working hours will be limited. You may experience some delays in shipping and messaging. We apologise for the inconvenience and appreciate you kind patience and understanding!

- All items are sent out gift boxed.

- All of our items are MADE TO ORDER, so we need some time to create your custom piece. This is why orders are normally shipped within 1-2 weeks of receipt of payment.

- During SALEs, orders are shipped within 2-3 weeks of receipt of payment.
We appreciate your kind understanding!

- We ship via international registered airmail service. It should normally take approx. 10-14 business days to arrive, but please note that occasionally delivery may take an extra few days. As of 2015, USPS no longer provides tracking information for Registered shipments from Israel.

- You can upgrade your shipping to:
EMS - 5 business days - 35 USD
DHL - 2 business days - 50 USD
Please make sure to leave us your PHONE NUMBER for delivery coordination!

- Please note that Israeli post office company regulations does not require to attach the invoice on the envelop, nor to declare the value of the shipped item.

- Shipping to GERMANY is via DHL only.
Additional policies and FAQs
- Customer Service:
We do our best to answer your messages as soon as possible.
But please note that Fridays & Saturdays are a weekend days in Israel and our two days off the Studio and the computer. So if you'll write to us on Friday or Saturday, we'll most likely answer you on Sunday.

- Studio Location:
Come Visit Us! Bezalel 5, 3th floor, Ramat-Gan, ISRAEL
Tel: 03-5245552
Our office hours: Sunday to Thursday 8am to 4pm.
Closed on Friday, Saturday and Israeli major holidays.

- Warranty:
- There is a 1-year warranty on all jewelry items purchased from Artemer. The warranty cover defects in craftsmanship or materials.
- Should your item get damaged after the expiration of the warranty period, we can still repair the item as needed. Repair fees will vary, so please contact us for details.

- Our White Gold:
We don't put rhodium plating over the gold to make it look whiter, we keep the original color of the natural gold. Therefore, it appears rather yellowish or greyish than purely white. This gives it a natural and unique look. Also, you would not have to re-plate it as you would with most white gold jewelry.

- How to Care for Your Jewelry:

1) Always remove all jewelry before you begin any strenuous activity. That includes any type of work-out –even yoga and dancing, and any type of lifting of heavy objects, whether you're helping a friend move boxes and furniture or you're lifting weights for fitness.

2) To preserve the clarity of your ring's center stone and prevent it from clouding up or losing its shiny quality, please make sure to remove your ring before:
+ Washing your hands with soap
+ Showering
+ Applying lotion
Soap and lotion can leave a residue, which builds up over time and causes the stone to lose its sparkle and become cloudy.

- Cleaning Your Jewelry:

If the stone does get cloudy, here are a few steps you can take on your own:
+ Polish, using a lint-free, 100% cotton clothֿ
+ Brush gently, using a soft toothbrush, lukewarm water, and dish soap
+ Do not use a brush to clean a turquoise stone—use your fingertips insteadֿ
+ Before and after cleaning, check to see that the stone is still tightly set - especially if using a steam cleaner
+ Never use an ultrasonic cleaner on micro-pavé stones, pearls, emeralds, or turquoise

More information

Last updated on May 2, 2018
Frequently asked questions

How do I find my ring size?

You can always go to your local jewelry store and have your ring size measured there.
Otherwise, measure the circumference (the distance around) of your finger, by winding a strip of paper or a piece of string around it, and then measure the length of that paper or string, using a ruler with millimeter marks.
Another option is to take a ring you are currently wearing and to measure its INSIDE diameter (distance across) in millimeters.
Send us these measurements and we will tell you your US ring size.

Can I order the same design but with a larger/smaller diamond?

YES. We can make most of our rings with a diamond in any carat size.
Contact us and we'll quote you a price to suit your taste and budget.

RETURNS

- If you are unhappy with your purchase, please let us know within 7 days after receiving the item. We will give you the return address and will refund the amount minus shipping once we receive the piece back.
- You will be responsible for paying for your own shipping costs for returning your item.
-We will not cover any potential custom & handling fees charged on packages sent to us not according to our shipping instructions.
- To be eligible for a return, your item must be unused and in the same condition that you received it.

WARRANTY

- There is a 1-year warranty on all jewelry items purchased from Artemer. The warranty cover defects in craftsmanship or materials.
- Should your item get damaged after the expiration of the warranty period, we can still repair the item as needed. Repair fees will vary, so please contact us for details.

INSTALLMENT PLANS

We offer payment plans from 2 to 5 installments.
1) Write us how many payments would you like to do and the frequency of the payments.
2) Tell us the needed ring size + gold color.
3) We will set up your payment plan through PayPal and send it to you.
4) When the first payment is made - we start working on your order.