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artenini's Shop Announcement

Hello and welcome to our little family shop! Thank you so much for stopping by, we really hope that you'll like our handmade creations. If you have any questions, don't hesitate to send us a message. We'll be more than happy to hear from you! :)

Everything that you see listed in our store is READY TO SHIP. We also love creating custom orders, so please let us know if you'd like a fan/pouch with a specific color or design.

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SHIPPING INFORMATION: Our default shipping method is REGISTERED AIRMAIL, which comes with a tracking number. If by any chance you'd like your order shipped via regular First Class Mail (or any other shipping method), please let us know and we'll adjust your shipping prices accordingly. Check our Shop Policies to learn more about our shipping method: http://www.etsy.com/shop_policy.php?user_id=8248161

Also, remember that we offer FREE WORLDWIDE SHIPPING on all orders over 80 euros! Just place your order and we'll refund your shipping charges through PayPal.

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We always gift wrap our items by default. If you'd like to have your order wrapped in specific colors, or if you have any other requests, please let us know.

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This shop is a proud member of the European Street Team (EST) and the Etsy Made in Spain Team.
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artenini's Shop Policies

Welcome

Welcome to our little family shop! Here you'll find handmade items which are beautiful and useful at the same time. We hope that you'll enjoy our products just as much as we enjoy making them. If you have any questions or requests, don't hesitate to contact us.

Payment

For international orders we only accept PayPal, as we think it is the easiest and safest way for both customer and seller to close an online transaction. If you live in Spain, we could also accept a wire transfer as a method of payment. Please contact us for details if you'd rather pay this way.

Shipping

We ship worldwide. Your item will be shipped in 1-2 business days after payment has cleared. The postal service we use is Correos (which is the national Spanish equivalent of USPS in the US, or Royal Mail in the UK). The shipping prices listed in our store by default are for REGISTERED AIRMAIL, which comes with a tracking number. If you'd rather have your order sent by First Class Mail or any other method, please let us know, and we'll adjust the shipping prices accordingly. Please note that international customers are responsible for any additional fees or taxes that their country might apply at customs.

Refunds and Exchanges

Our first priority is for our customers to enjoy our products! So, if by any chance you are not happy when you receive your packet (whether it is because we sent the wrong item or because there is something wrong with the product), we'll be glad to refund or exchange the item for a different one. Just keep in mind that we will refund the cost of the item, but not the shipping charges. If you'd like to ask for a refund/exchange, please contact us within 7 days of receiving our packet.

Additional Policies and FAQs

If you'd like to place a custom order, we'll be more than happy to make it for you. Just contact us so that we can discuss the details :)

Last Updated August 4, 2013