Accepted payment methods
Returns and exchanges
I gladly accept cancellations
I don't accept returns or exchanges
Returns and exchange details
(We are a small shop, and with all the variations of color/karat/size, each item in our inventory would have nearly 220 permutations -- so with our 60+ styles, we'd have over 13,000 items to stock. Obviously we can't do this with our little in-house budget!)
We require at least 20% down at time of purchase. Installments are non-refundable. Items purchased on layaway plans cannot be returned. Payment must be completed within 6 months of purchase date.
We accept layaway payments via check, PayPal, PayPal Credit, and credit card.
PayPal Payments: If you would like to pay via PayPal, we will send you one invoice; this invoice will allow for payments in installments over a 6 month period. You can make payments at any time simply by logging in to your PayPal account and accessing your invoice, so it won't be necessary for you to wait for us to invoice you.
PayPal Credit: This is a wonderful service we strongly encourage you to look into. You sign up directly with PayPal. We receive our funds right away, so we ship right away – then you pay your balance off directly to PayPal. If your balance is paid off within 6 months, PayPal charges no fees or interest. The advantage to this service is that your items ship immediately.
Credit Card Payments: If you prefer to pay via credit card, we will create custom listings for you each month so that you may check out with each installment separately.
HOLDS: We cannot hold items without payment. Please see our layaway terms if you wish to pay for an item over a period of time or to receive it at a later date.
CUSTOMS & DUTIES: All customs fees, taxes/tariffs, and any associated landing or import fees are the responsibility of the purchaser.
We reserve the right to cancel and refund any order before materials have been ordered for it, should the cost of raw materials have risen substantially. We also reserve the right to cancel and refund any order on which a coupon has been used that lowers the item cost too close to the cost of materials.
All orders will be shipped fully insured with tracking and delivery confirmation via USPS or UPS. Most of our quoted shipment rates are for USPS; if you require shipment via UPS or FedEx please contact us for an updated shipping quote. If you would like signature confirmation on a package, please let us know.
Estate items ship within 1 day of receiving an order, unless alterations to the item are requested. Handmade items generally require approximately 2-3 weeks lead time.
ESTIMATED TIME IN TRANSIT:
Domestic orders take between 2 and 10 days in transit--generally much closer to 2. Overnight shipping is available; please message us for a quote.
All items will be declared properly on customs forms; Hoard Jewelry cannot label anything as a gift. By properly declaring all items, we are able to insure all items for their full value; this ensures your new purchase is safe. All duties, landing fees, and taxes are the responsibility of the purchaser.
If you require expedited shipment, please contact us for options and rates.
Additional policies and FAQs
Our handmade items will vary minutely. In order to ensure the best possible look, each item must be carefully polished and finished. This results in some variable weight and size loss. Please allow up to .3mm variation for heavy/wide rings, and .2mm variation for thinner rings. If you require a ring to be exactly the width/height ordered, we will need to CAD design and cast the ring at .3mm larger than required, and hand finish to the exact dimension; this is a more expensive process, so please message us for a quote.
Hoard Jewelry dates each piece based on materials, construction techniques, hallmarks/signatures, overall style and cultural context. While dating and authenticity are not a formal science, we determine them to the best of our ability based on our knowledge, experience and resources. Some of our pieces are mounted in a way that makes it difficult to determine a precise stone’s grading. Diamonds and colored gemstones that cannot be removed from their vintage settings without harm to the piece are evaluated in their mountings using industry-standard measurements and formulas. Unless graded by a third-party appraiser, stone gradings are done by Rebecca Cooner, a GIA-certified diamond grader. Jewelry descriptions and all carat weights stated represent approximates. Mounted stone(s) is/are graded only insofar as mounting permits observation. Most colored gemstones (i.e. rubies, sapphires and emeralds) are often treated to enhance their beauty; some treatments may not be permanent and/or may require special care. Please email us for further details. We cannot guarantee that the color you see matches the item color, as the display of color depends, in part, upon the type of computer monitor used to observe the image. Pieces could go out of stock before we’re able to remove them from the site. Should this occur, we will notify you. We make every attempt to only show our users correct information. From time to time inaccurate data may be displayed due to system error. We reserve the right to correct any incorrect pricing as a result of the above, and will not honor any incorrect prices. Under no circumstances will Hoard Jewelry be held liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, including negligence, strict product liability or otherwise, even if we have been advised of the possibility of such damages. Forum selection: If either party brings against the other party any proceeding arising out of this transaction, that party may bring that proceeding only in Rock County, Wisconsin, only if there is no federal subject matter jurisdiction, in any state court of Wisconsin, and each party hereby submits to the exclusive jurisdiction of those courts for purposes of any such proceeding.
We value your privacy. All transactions are strictly confidential. The only information we will share is your delivery address with relevant shipping companies. We will never sell or share your details to any third party.
By purchasing from Hoard Jewelry, LLC, you agree to these terms.