artinsilk

I DO NOT ACCEPT RETURNS AND/OR REFUNDS ON SPECIAL ORDERS and MADE TO ORDER items, due to the custom nature of the ordered item. A special customized order cannot be canceled after I have purchased the basic supplies to produce it or after silk has been cut to the required dimensions from the bolt. and or/after the item has been manufactured. Special orders and Made to Order items sales are considered final. When I get a made to order and if I already have the silk, I immediately cut the right amount of silk from the bolt to match customer's specific dimensions.

NO REFUNDS ON ANY SILK CHIFFON ITEMS as they are fragile and considered formal wear, which cannot be either returned or refunded and this is for obvious reasons: They are delicate and cannot be resold after having travelled and having been handled by the buyer. I don't accept returns, so you can be assured that your unique silk item has never been worn by anyone before.

PLEASE NOTE THAT I DO NOT ACCEPT RETURNS ON WHITES AND LIGHT COLOR ITEMS, BRIDAL WEAR AND SPECIAL ORDERS as I do not want my precious, delicate and unique silks to travel in the mail. If you are not sure about the color, please ask for swatches of colors before ordering. Bridal accessories have to be in pristine condition, and should not travel back and forth in the mail. As a result, I do not accept returns on bridal shawls wraps and scarves.

Since the pictures and descriptions are detailed and clear and since I mail silk swatches if customer ask for them, I will not accept returns on any silk chiffon creations.

I do accept exchanges on items like crepe de Chine in black, dark gray and navy. Items must be returned in the condition in which they were mailed and received by the buyer and in the same shipping box (This is possible only if item has not been used or taken out of its box.). Customer has to contact me within 3 days of getting the item so return can be arranged. Buyer pays all return shipping fees.

COLORS: Please send a self addressed stamped envelope to get swatches of my color before ordering since "I DO NOT ACCEPT RETURNS ON BRIDAL and FORMAL WEAR, and light and medium color items".

RESTOCKING FEE: There is a 15% restocking fee deducted from the retail price of the product refunded, this is for the time involved in inspecting the return, repackaging the return and relisting the return. Absolutely no refund on original shipping cost.

PLEASE MAKE SURE YOU CHECK YOUR EMAIL DAILY IN CASE I NEED TO COMMUNICATE ABOUT YOUR ORDER.

YOU DO NOT NEED A PAYPAL ACCOUNT TO PAY WITH PAYPAL. Pay with your Paypal account or by credit card processed through paypal (no account required).

CREDIT AND DEBIT CARDS PAYMENT go through PAYPAL and you do not have to have a Paypal account to pay that way, JUST CLICK THE PAYPAL BUTTON TO ENTER INFORMATION. You can pay by credit card through Paypal and will not have to open a Paypal account to do so.

BUYERS SHIPPING TO A DIFFERENT ADDRESS and paying with PAYPAL - go to your paypal account and update your shipping address so it matches the Etsy address as I can ONLY ship to the address on the paypal transactions page. Thank you so much

PLEASE MAKE SURE YOU CHECK YOUR EMAIL DAILY IN CASE I NEED TO COMMUNICATE ABOUT YOUR ORDER.

My shipping charge includes shipping materials, First Class Mail shipping costs and insurance. If you prefer PRIORITY you can choose that option when you check out.

I usually ship within 2 to 3 working days unless your item is made to order. However during the Holiday Season and Bridal Season, I ship within 2 to 4 business days since I sometimes get a lot of orders suddenly. I do not go to the Post Office every day so I have more time to create the art work.

FOR OVERNIGHT EXPRESS MAIL PLEASE CONTACT ME FIRST TO MAKE SURE I CAN DO THAT FOR YOU - I WILL ADD THE UPGRADED PRICE TO THE AMOUNT OF SHIPPING - takes 1 to 2 days to anywhere in the country. EXPRESS is about $35.00 for 1 item.

If I receive too many dollars for shipping and handling, I refund the unused portion if it is more than $2.00.

INTERNATIONAL SHIPPING: Price is for First Class International which takes up to two weeks. If you want delivery within 6 to 10 days, Priority Mail International is the best but costs more depending of weight of items.

Buyers are responsible for providing the correct address. if items are returned because an incorrect address was provided, the buyer is responsible for the cost of reshipping to the correct address.

For further information please send me an email with your questions and I will respond within a few hours as I take a break often from doing my artwork.