Announcement A little shop with big dreams. ArtisticArista is an Etsy shop featuring a conglomeration of creativity designed by the newly (self)discovered artist, Arista. Welcome to the adventure!
A little shop with big dreams. ArtisticArista is an Etsy shop featuring a conglomeration of creativity designed by the newly (self)discovered artist, Arista. Welcome to the adventure!
Owner, Creator, Everything Else-er
The woman behind the art. She spends around twenty-two hours of the day dreaming about designs and meticulously planning how to produce them. When she isn't lost in uncreated art, she can be found with her nose hidden within the pages of a book.
Accepted payment methods
- Accepts Etsy gift cards
I really appreciate payment as soon as possible to assist me in covering costs to prepare and post your parcel. I elect to exercise my prerogative to withhold shipment of an order until payment is received in full.
My expectation is that payment will be posted as soon as possible. Since plans may go awry, I request payment be made in full within two weeks of placing your order. In the event of a custom order, I request payment be made in full within four weeks of placing your order. Please note that I consider "placing an order" to mean the date your order receives an order number. If your order remains unpaid after the specified time frame and I have not been contacted, I will regretfully void the transaction.
There are exceptions and limitations to ArtisticArista's payment policy. Should you wish to discuss these or any other questions you may have; please send me a message prior to placing your order.
Shipping upgrades are available. Prices for shipping upgrades are dependant on the item of interest and the destination country. Please send me a message prior to placing your order to work out the cost.
All items listed for sale are presently prepared and require 3-5 business days for shipping after payment is received in full, unless otherwise specified. Custom orders are subject to different policies, they can be viewed under the Additional Information section. The shipping option you select during checkout will determine the time frame in which you should expect to receive your order.
For items valued under $30.00 CAD, shipping costs will be low and will not include a tracking number or delivery confirmation. For items valued above $30.00 CAD, shipping costs will include a tracking number and delivery confirmation. For items valued above $80.00 CAD, shipping costs will include a tracking number, delivery and insurance.
Should your order incur any additional customs fees, please be advised that you, as the customer, are responsible for payment.
Refunds and Exchanges
My conditions for refunds are straightforward and fair - should you be unsatisfied with your order in any way; please send the parcel back to me and I will refund the cost of the your order. During the refund process, I will provide with a secure address to which you may return the item.
Occasionally, mail gets lost or damaged. In the case of a lost parcel, I will take the financial loss and refund the cost of your item(s). Please note that only orders with a tracking number and delivery confirmation are eligible for this refund. In the case of a damaged item, I will require photograph of the damage and I retain the choice to offer refunds or exchanges as I see fit.
Please note the shipping fees are non-refundable as the amount paid for shipping reflects the exact cost for me to send the parcel.
The one exception I have to the refund policy is for custom orders. If your item was customized in a way that I determine I am unable to sell it to another customer; I am only able to offer a partial refund. The partial refund is dependant on factors and will need to be arranged on a case by case basis. All custom order listings will clearly state the exact parameters of refund eligibility. Please view the Additional Information section for full custom order policies.
Refunds are a delicate business. I endeavour to ensure you are satisfied and I promise to have the customer's best interest at heart.
Additional policies and FAQs
ArtisticArista is delighted to receive custom order requests. I will do my best to ensure your satisfaction.
Custom orders work the exact same as regular orders with a few additional policies and procedures.
All customized orders are made from scratch and require additional processing time. This timeframe will be clearly stated when you place you order. In the event that unforeseen circumstances alter this timeframe, you will be notified immediately. The timeframe varies based on each custom order and will be discussed at the time of your request.
Custom orders may increase the cost of item. This increased cost will reflect the cost of additional supplies that may need to be purchased and the working hours needed to complete the project. Should the timeframe I provide at the time of order not meet your wishes, I will decrease the time required to complete your project for an increase in the cost of the item. These factors will be determined separately for each custom order and will be resolved in a manner that is satisfying to you, the customer.
Refunds on custom orders are also subject to additional terms. If your item was customized in a way that I determine I am unable to sell it to another customer; I am only able to offer a partial refund. In the event of a lost or damaged parcel, a full refund on the price of the original item will be given (the cost of the listing in the shop, not including the customizations). All custom order listings will clearly state the exact parameters of refund eligibility.
Custom orders are fun and exciting for both the customer and the artist; and ArtisticArista is determined to ensure complete satisfaction for all custom orders.