artzfolk

***YOU MUST REMIT A PHOTO OF THE ITEM IF IT IS DAMAGED AS WELL AS THE OUTSIDE OF THE BOX AND LABEL WITHIN 3 DAYS OF RECEIVING YOUR ORDER- NO EXCEPTIONS.***
There is also a notice in the box that states this. Please do not re-ship items to other locations without the proper packing and insurance. If it is a gift we suggest you have it shipped directly to the recipient.

*Please remember that our pieces are "handmade" and each one will vary because of this. Your item will not look EXACTLY like the one we photographed. That is the nature and beauty of owning a piece of handmade art.

SPECIAL REQUESTS ~ When you place your orders if you have asked for anything to be "different" than the sample we have shown you MUST put it into the message part of your order, conversations do not get printed out with the order and we go by the print out only.

If you have questions about a particular piece contact us.

IF you place your order and change things during the process from the original order, we are NOT responsible for the changes if they don't occur.
For example- On your order you put My Father.....and then you send a conversation stating it should be Our Father. We cannot be responsible for back and forth conversations and matching them up with orders.

After payment is made the order will go into my production. Because Custom orders take time and each piece is made special just for you they sometimes take awhile because they are not mass produced. If it is finished earlier it will ship earlier. *See Shipping Policy.

Shipping & Handling is USPS

Your item will get a tracking number sent to you when it is shipped via Etsy. We cannot control how fast it gets to you once it is out of our hands.

If you want an upgrade to priority mail you need to ask us so we can add that to your billing. Different weights and zones cost different amounts. Your order many be delayed until we can calculate that for you and give you an answer. Please note this.

When we say an item ships in 2-3 weeks that does NOT include time it is spent on route via the carrier . That means it may leave our studio in 14 to 21 days .
Then it is shipped out. Most orders leave the studio in 14-18 days after the order is finalized. This is not a guarantee that it will, only that it may. Each is handmade and not mass produced and good things take time.
*When an item is made using clay components it usually takes 3-4 weeks to make and then ship out for the drying time and double firing, expect that.

During the holidays that time frame will vary upon the number of orders in house. We cannot guarantee your item will ship in 14-21 days during the holidays. We try our best though.

***IF YOU PUT THE WRONG SHIPPING ADDRESS AND THEN CONTACT VIA MESSAGES TO CHANGE IT WE CANNOT BE RESPONSIBLE FOR THOSE CHANGES, it is too easy to make a mistake because the labels are automated through Etsy with the address you put there ****** TIP- you should cancel the order and re-order it using the correct address to ensure it gets to where you want it to go. And then we will refund you when you let us know.

Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of pottery, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.