asho's Shop Policies
Dear customers, welcome to asho's shop,
I love my works and I really appreciate your feedback, so your satisfaction is very important to me, please feel free to ask me any questions.
if anyone want to purchase after the second day of December, your parcel won't arrive before christmas!!
If you want to place an order for something seen in the shop, there is only ways to do this : pay by paypal. The prints and jewelry are sent 1-3 days after payment is received. (EXCEPT during major holidays; I mail out the next day so you can receive the art quickly.)
About the customer portraits or pet portrait, as soon as payment clears. I’ll get to work on your portraits. As each drawing is made to order, expect around 7-10 business days for the item to be made. When it is completed I will email you a scan of the finished painting for your approval. If there are any problems, you can let me know at this time, and I will try to make it right for you.
if anyone want to purchase after the third day of December, your parcel won't arrive before christmas!!
Packaging and delivery
The Watercolor painting is placed in a transparent plastic bag, backed with cardboard, and packaged in a bubble-lined envelope. If the painting is large sized (over 11x14) it will be rolled up and then placed in a heavy card board tube.
if the jewellery is under 15 U.S dollars it will be packed with bubble-lined paper and then placed in a padded envelope. Any jewellery over15 U.S dollars comes with a beautiful gift box
All the items sent via Royal Mail First Class Recorded- it will require a signature on receipt. While I’m not responsible for items lost in transit, I will happily provide the tracking number for your parcel, which can then be traced through Royal Mail’s website.
And Normal shipping time take 8 to 10 business days .^^ The regularly delivery time to USA is 7-20 working days, the exact delivery time depends on the local post system. I can not guarantee the exact delivery time.
I am not responsible for the postal services, or delays.
Refunds and Exchanges
I hope you happy with my works when you receive it. If for any reason you are not satisfied with your purchase please contact me directly to discuss further.
Digital File is no return or exchange. Please email me if you have any issues or concerns with your order and i will do my best to find a solution.
Additional Policies and FAQs
About the hand painted jewellery: Our pieces are all hand-made, and if treated carefully will last for a long time. Always place the piece back in its bag when not in use. If the glaze becomes dirty, wipe with a soft, dry cloth and definitely dont use a solvent cleaner.
About the Silver jewellery: Silver jewellery should be polished by hand with a silver polishing cloth.
my name is Grace, Wang and Originally from Taiwan .
Last Updated July 1, 2015