asimplestart

Sweet custom handmade wooden cake toppers

Arizona, United States · 245 Sales

asimplestart

Sweet custom handmade wooden cake toppers

Arizona, United States 245 Sales On Etsy since 2011

5 out of 5 stars
(81)
Shop owner

Jenni

Contact

Announcement   Thanks for stopping by! My name is Jenni, and I love hand-crafting sweet, whimsical, completely original custom items for unforgettably sweet weddings and events. Take a look around, and if any questions arise, please don't hesitate to ask.

Announcement
Last updated on Mar 13, 2016

Thanks for stopping by! My name is Jenni, and I love hand-crafting sweet, whimsical, completely original custom items for unforgettably sweet weddings and events. Take a look around, and if any questions arise, please don't hesitate to ask.

Jenni

Contact shop owner

Jenni

Reviews

Average item review
5 out of 5 stars
(81)
Chi Nguyen

Chi Nguyen on May 23, 2016

5 out of 5 stars

I love how this turned out and I really appreciate her working with me to get it just right!! It's sooo cute!!

View all 81 reviews

Shop policies

Last updated on March 13, 2016
Welcome to my shop! I'm so excited you've shown interest in purchasing from A Simple Start, and I can't wait to provide/create something beautiful for your special day!

NOTES:

All items are created in a smoke free environment.
As of late, I am creating orders in accordance with when a customer needs them. I accept last-minute orders on a case-by-case basis. If I provide you with a shipping date for your order that you would prefer to adjust, please don't hesitate to let me know! I usually prefer to provide my customers with their orders at least a month before they're needed, but if you'd prefer sooner or later, I'd be happy to oblige. Cake toppers take me about a month to make, so plan to purchase accordingly.

I will obviously do my very best to ensure that the item/s you order are completely undamaged, and create everything to the buyer's expectations. For custom made orders, the buyer purchases knowing that I will create their item true to the style they selected, and the fabric type/color they requested. If I'm ever unsure about a buyer's wishes, I'll be in communication, and ask for example pictures if need be.

As is the nature with custom-made items, some discrepancies may occur between an item I make, and the one listed in the store. So when a customized item is created as a duplicate of a listed item, know I will do my best to reproduce it exactly, but expect minor differences. It's what gives hand-made work charm and uniqueness.

Since color discrepancies can occur when ordering a custom made item, please be as specific as possible in your description of fabric types/color to ensure accurate items.

Accepted payment methods

Payment
All payments are processed by PayPal, which protects your credit and account information.

Please note that buyers are responsible for any and all duties and customs charges.

No custom orders will be created until I've received all of the necessary details about your custom order, and payment.

If you have a discount code, please convo me (or enter it when you're making your payment) before you place your order so I can adjust the price accordingly.
Shipping
I ship Priority Mail through USPS. If you'd prefer another carrier for your item, I can estimate a shipping price for you, and would be happy to ship via them. But my default shipping is USPS.

I ship internationally! Just convo me with your zip code if you'd like to calculate an international shipping price. I unfortunately cannot ship items that include natural elements abroad due to customs restrictions, but I'd be happy to replace natural elements with imitation ones as best as I can. Specifics about individual items can be determined through conversation.
**Please note that unless you let me know you want Express International shipping (shipping that is tracked, insured, and should arrive within 2-5 days), I ship Priority mail internationally, and cannot track your mail. Since different countries have different customs regulations, it could take anywhere from a week up to a couple of months for you to receive your mail. I wish I had more control over this, but unfortunately do not, and cannot be held responsible for delayed international arrival.

Additional notes:
-If you require insurance, please mention this in conversation with me (this will add $2/3 to your shipping cost). If you'd like a tracking number, that service will adjust the cost as well. Please note that if you do not choose insurance, I cannot be responsible for mail once it leaves my hands at the post office. Of course, I will always be happy to provide you a scan of my shipping receipt as proof of shipment upon request.
-If you'd prefer for your item/s to be gift wrapped, I will send it/them along in a sweet gift box.
Refunds and Exchanges
Since most items in my store are custom made, I generally cannot except refunds or exchanges. But each situation that arises will be considered carefully, with the primary intent of making your day as special as possible, and making sure my work meets exceeds your expectations. If an item becomes lost in the mail, I am not subject to replace that item. If an item becomes damaged after arriving at its destination (and is damaged due to a circumstance outside of a flaw in overall design or my execution of the item), I will not replace it. But again, my absolute priority is to contribute something special for your special day, so please just make sure to be in communication with me about anything that may go awry. I guarantee that I will do my very best to make sure you get a wonderful product delivered to your door.
Additional policies and FAQs
If you want to suggest I make a new item, or perhaps spruce up a current one, I'm always open to recommendations! Feel free to convo me, and we'll discuss.