asliceofdelight

I am unable to accept returns due to the nature of the product. Please contact me if you are not delighted with any aspect of service or product (I ask this kindly before leaving feedback) and we will work together so we can reach a fair and mutually agreed upon resolution which will make us both happy!

If your order is returned due to incorrect address information supplied to us, we will not refund shipping costs. Package can be reshipped at buyers expense or order refunded minus shipping costs when the order has arrived back in my possession.

If you have skin sensitivities and/or allergies please read the ingredients listed prior to purchasing.

PayPal, Credit Cards and Money Orders are my current method of payment.

For Paypal-
You do not need a PayPal account to pay - simply scroll to the bottom of the PayPal link (once you have purchased) and there will be an option for non account holders to pay via credit card.

Payment is due at the time of sale. Please contact me if you need more time. If your transaction has not been paid - I do make one attempt to contact you. If you have not replied to my attempt or still have not made payment, then within 48 hours, the sale will be canceled.

Reserve listings - If a reserve listing is requested by you I work very hard to communicate with you to confirm the reserve and list shortly after we are confirmed on the listing items, price and shipping. Because it is a reserve listing and requested by you I do request that the payment then be respectfully paid within 24 hours after I inform you it is available. I realize life can get in the way so I would request you communicate with me that you need more time. Listings are good for for 72 hours and if payment still has not been made I will deactivate the listing in order to make inventory available to other potential buyers.

Money Orders - upon receipt of your money order and within the following business day of deposit at my bank - your soaps will be shipped.

All orders are processed in order of received payments. Orders are not processed until the transaction is paid in full. Delay in payment may result in extended processing and delivery time.

California residents - We are required to collect sales tax in our county of 9.25% on all orders placed in California. PayPal will automatically add California sales tax to your invoice.

Products are shipped through USPS first class, priority, or flate fate priority mail depending on the size/weight of the package. Or International flat rate.
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(1 - 3 bath/body products) - First Class - US Only - if your order is under 16 ounces - the prodcuts will be packaged and protected with bubble wrap and then mailed in a bubble mailer.

(4 - 10 bath/body products/selected gift sets) - US Flat Rate - $9.00- a good deal to get the most out of your shipping dollars.

Gift Sets/Party Favors/10+ bath/body products - US Priority - rates will vary

** International Customers **

To make it the most economical - I am using the International Flat rate shipping pricing. You will get the most out of the international rate by purchasing up to 10 soaps at ONE flat rate. As of Jan 27, 2013 - International rates have increased significantly. I have set up the shipping so if you are international - you will be charged the flat rate for the first soap and then from there you can continue to add 9 more soaps at no shipping charge. Current rates are as follows

Canada - $23.00
All other international destinations - $30

One way to make the shipping charges seem palatable - find a friend and share the costs!

International customers are responsible for all fees, taxes, and duties associated with shipping to their respective countries

UK customers - please be aware of your VAT Rates and the Royal Mailer fee - https://www.gov.uk/vat-rates

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I will combine shipping on orders and if you are overcharged I will refund the difference over $1.00 back to you

All orders are shipped to your Etsy address. I can accommodate shipping to another address (to give as a gift), if you indicate another shipping location in your Buyer's Comments.

I will be shipping the next business day after confirmed payment.

When you are able by all means reuse (or recycle) any mailing material for your own purposes or if you can, take it to a local packaging retailer for reuse.

Soap slices can vary slightly in weight because most (but not all) are handcut. All listings will indicate the weight range to account for that variation.

When you start enjoying your soap please be sure to use a well-draining soap dish (one with holes or slats in the bottom). This will help the soap from getting mushy and last longer.

PRIVACY POLICY
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

INFORMATION I COLLECT

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order that may involve monograms, for example), if you contact me directly.

WHY I NEED YOUR INFORMATION AND HOW I USE IT

I rely on a number of legal bases to collect, use, and share your information, including:

● As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
● When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
● If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
● As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

● ETSY: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
● SERVICE PROVIDERS: I engage with limited and trusted third parties to perform functions and provide services to my shop which in turn allows me to service you, this includes delivery companies - such as USPS. I will share your personal information with these third parties, but only to the extent necessary to perform these services i.e. your postal address.
● BUSINESS TRANSFERS: If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
● COMPLIANCE WITH LAWS: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:
(a) respond to legal process or to government requests;
(b) enforce my agreements, terms and policies;
(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or
(d) protect the rights, property, and safety of my customers, or others.

DATA RETENTION

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time periods: 7 years.

YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

● ACCESS: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
● CHANGE, RESTRICT, DELETE: You may also have rights to change, restrict my use of, or delete your personal information. In this instance I will work with Etsy as the main holder of your data. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will work with Etsy to generally delete your personal information upon request.
● OBJECT: You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will work with Etsy to delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
● COMPLAIN: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT ME

For purposes of EU data protection law, I, A Slice of Delight, am the data controller of your personal information. If you have any questions or concerns, you may contact me at: info [!at] asliceofdelight.com

Alternately, you may mail me at:
Hilary Goldman
1906 Grant Street
Berkeley, Ca 94703