AsmaOriginal

Custom Portraits and Mixed-Media Illustrations

Dubai, United Arab Emirates

AsmaOriginal is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

AsmaOriginal is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on July 15, 2018
Welcome to AsmaOriginal ! The right place for custom art made just for you!

Accepted payment methods

Paypal
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 4 days of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
If you receive a damaged item then I will provide you with a refund after showing me a picture of the damaged item and then sending it back to me. I must be notified within 7 days of you receiving the item in order for you to receive the refund. Sorry, shipping charges are not refundable.
Payment
I currently accept payments via PayPal only. You do not need a PayPal account to make a payment. PayPal accepts Visa, Mastercard, American Express, Discover and Echeck.

The following link is a guide for using PayPal:
http://www.etsy.com/help_guide_checkout.php

Sales not paid for within 7 days will be canceled, contact me if you have any problem regarding the payment.

I only start sketching for your portrait once I receive the payment.

Kindly note that any customs taxes and duties are the buyer's responsibility.
Shipping
I ship internationally!

Custom portraits are shipped within 15 days in average after payment has been cleared. (kindly check the profile page for current turnaround time). Custom calligraphy paintings and original illustrations are usually shipped 4 days after payments are made. However, I can't ship on Fridays and Saturdays.

Please allow 20 days for the item to arrive to the USA and internationally, if regular shipping is chosen when check out. However, sometimes it can take up to 4 weeks for it to arrive depending on customs.

Please note that customs in Germany held the packages for a very long time and sometimes they send it back without dispatching. If you are ordering from Germany, I advise you call the postal service after 12 days of shipment to make sure you receive your package or choosing express shipping when check out.

Express shipping is highly recommended. It costs 30$ for any painting size and it takes up to 3 business days for a package to arrive destination.

I ship to Etsy addresses. If you want to send to another address please inform me.

All items are going to be shipped via Emirates Post in a protective envelope. The mail will be priority mail with a tracking number available.
Additional policies and FAQs
Kindly note that what you get is a custom art and the outcome can vary depending on the subject, colors, the artistic moment and how the colors dry. I also can't reproduce two paintings identically, this is the beauty of handmade art when compared with digital art. I thank you for understanding.

The paper sizes I offer in my shop are:
❤ 22 cm x 14.5 cm = 8.3 in x 5.8 in ❤ 25 cm x 25 cm = 10 in x 10 in ❤ 29.7 cm x 21 cm = 11.7 in x 8.3 in (A4)
❤ 30.5 cm x 22.9 cm = 12 in x 9 in ❤ 42 cm x 29.7 cm = 16.5 in x 11.7 in (A3). ❤ 48 cm x 36 cm = 19 in x 14 in ❤ 50.8 cm x 40.6 cm = 20 in x 16 in ❤ 76 cm x 56 cm = 30 in x 22 in

Kindly check item prices to see what is the prices for each size.

I always send a picture of the final product via Etsy convos before shipping to get the buyer approval first. However, if I don't receive an answer after 24 hours starting the time I send the picture, I will proceed the shipment and no changes can be done.

Please note that the colors might be slightly different on your monitor than the color of the item you receive.

I prefer that all communications are done via Etsy conversations. I can communicate by email only if agreed at first.

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