asoftblackstar's Shop Policies
I've filled out the sections below with answers to my most commonly received questions. Please, if you have ANY questions about my shop, read the following information. If your question isn't answered here, please message me using the Conversations feature.
♥ Payments due within 24 hours of purchase. ♥
♥ WHOLESALE and BULK DISCOUNTS ♥
Aside from the Bulk Buys I have listed, I do offer discounts on regularly priced, individual items at the following tiers:
♥ 10% off orders over $100
♥ 15% off orders over $200
♥ 20% off orders over $300
Please inquire to have a reserved, custom listing created for this discount.
If you NEED your order by a certain date, please message me before ordering to ensure that I'm able to meet your deadline!
♥ I make every effort to ship as quickly as possible - my orders go out twice a week. In-stock items ship 3-5 business days from purchase. I will contact you ASAP if any delay seems likely.
♥ You will receive a tracking number and expected delivery date as soon as your item is shipped. All orders within the United States ship USPS Priority Mail, which is expected to be delivered in 1-3 business days.
♥ RESERVED CUSTOM ORDERS and BULK orders take 1-2 weeks and are not available for quicker turn around time.
♥ Items listed with "IN STOCK READY TO SHIP" in the title are not available for any customization or alteration. Item photos and descriptions must match the specific items sold. If you'd like to order something not listed, please send me a message requesting a RESERVED listing.
♥ Please be sure your Etsy shipping address matches your PayPal address!
♥ All international orders ship USPS First Class and will include a customs form number.
♥ I cannot be held responsible for postal or shipping service delays or errors, theft or customs delays. International buyers are responsible for any duties at customs.
♥ I cannot ship to Italy. Italian customs prohibits the import of sewn articles of any kind. See: http://pe.usps.gov/text/imm/il_008.htm
Refunds and Exchanges
Please do not hesitate to ask questions before placing an order. I want you to be happy with your purchase.
♥ Reserved and/or Custom listings are final sale, non-refundable.
♥ I only accept returns from addresses within the United States. To return an item, contact me within 1-3 days of receiving your order to let me know you want to return or exchange it. All returns must be in original, unused condition. You are responsible for the cost of re-shipping the item.
Additional Policies and FAQs
♥ Discounts & Coupon Codes cannot be combined.
♥ All items are made in a smoke-free, pet-free studio.
♥ Please do not send mail regarding ETSY orders to my email, as they will be lost! Please use the convo.
♥ ♥ ♥
All content © asoftblackstar not to be reproduced without permission.
Last Updated March 24, 2015