MadeOnWest

Personalized Mugs, Decor, Doormats, Tote Bags & Pillows

LA, California

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    Welcome to Made on West! We specialize in personalized gifts including mugs, decor, doormats, tote bags, pillows and more.

Current processing time for all orders is 3-5 business days. Package delivery times may be extended due to COVID-19.

Please note that Made On West cannot control the shipping carrier timelines and delivery date.

Your patience is greatly appreciated.

Questions? Please send us a message at https://etsy.me/2jy7ywh

Announcement

Last updated on Apr 4, 2021

Welcome to Made on West! We specialize in personalized gifts including mugs, decor, doormats, tote bags, pillows and more.

Current processing time for all orders is 3-5 business days. Package delivery times may be extended due to COVID-19.

Please note that Made On West cannot control the shipping carrier timelines and delivery date.

Your patience is greatly appreciated.

Questions? Please send us a message at https://etsy.me/2jy7ywh

Items

693 Sales
 

All Items

Jessica

Contact shop owner

Jessica

Reviews

Average item review
4.5 out of 5 stars
(137)
See reviews that mention:
Quality 9 Shipping 15 Customer service 42

About MadeOnWest

Sales 693
On Etsy since 2011

Personalized Mugs, Home Decor, Doormats, Tote Bags & Pillows

Hi there! I'm Jessica. Owner and designer here at Made on West. You can usually find me designing up a storm at home in Los Angeles, while wearing comfy pants and listening to my extensive music collection. I am a big coffee drinker (and love collecting mugs), but also enjoy reading, traveling, and hanging out with my husband and our 8-year-old Yorkie, Bella.

I opened my Etsy shop back in 2011, a couple of years after earning my degree in graphic design. Design is my passion, and I absolutely love it! While building my design business, I also developed a passion for creating fun and useful products. This led to starting Made on West, a shop for personalized gifts and decor.

Helping people create unique and memorable items for their friends and family is the best part of my job. I love seeing people's reactions when receiving gifts. It's probably my favorite part of gift-giving! It's amazing how even the smallest things can mean so much to someone.

Over the years, I've had the pleasure of creating so many memorable items. Some of them include personalized mugs for friends and co-workers, fun tote bags for bridal parties and family reunions, celebratory ornaments for newlyweds and birthdays, and memorial pillows to remember loved ones and pets.

Every item I work on has a piece of my heart in it, because I know it serves an important purpose—whether it's for a moment, or forever.

Shop members

  • Jessica

    Owner, Designer, Customer Service

    I design your items and answer all of your questions. Usually with the help of coffee, 80s music, a good pair of comfy pants, and a messy bun.

Production partners

  • Printing Company

    AZ, United States

    They handle printing and packaging of some items to ensure items are delivered quickly and safely

Shop policies

More information

Last updated on May 13, 2020
Frequently asked questions
Custom and personalized orders

I gladly accept custom and personalized orders. Please send me a message with your exact requirements to get started!

When Will I Receive My Item?

Most items are custom created, so processing times will vary. I ship items as quickly as possible after proof approval. Please see listings for more details.

All items are shipped via USPS or UPS and include tracking information.

US orders are normally delivered within 5-7 days, if not sooner. Holiday orders may vary.

International delivery times vary by location. Buyer is responsible for all VAT and customs fees.

My goal is always to get things delivered to you as carefully and quickly as possible.

What is Your Cancellation/Refund/Exchange Policy?

If an item has not been shipped and you need to cancel, I will refund you the price of the item + shipping. If it has been shipped, you need to return it before any refund is given.

If there is any issue, please contact me and I will work with you to resolve it. My #1 goal is your satisfaction.

If an item is damaged during transit, please notify me immediately. I require photos showing proof of damage before I can process any exchange or refund.

In order for the item to be considered damaged it must be in bad shape meaning ripped, torn, water damaged, or broken.

You must contact me within 3 days and mail the item back to me with tracking in the original condition within 7 days. You are responsible for any return shipping costs.

Can Custom or Personalized Items Be Returned or Refunded?

Due to the nature of the items and time required for each individual order, custom and personalized orders cannot be returned or refunded.

This includes but is not limited to coffee mugs, doormats, decor, etc.

Custom and personalized orders are designed specifically for you which means I am unable to resell them to anyone else.

Important COVID -19 Updates

Please note the following:

• Processing time for ALL ORDERS has been increased to 7-10 business days
• USPS is currently experiencing delays and has extended shipping times
• Priority Mail has been extended to 3-4 business days respectively
• First-Class Package Service has been extended to 3-4 days respectively

Made On West cannot control the shipping carrier timelines and delivery date.

Your patience is greatly appreciated.