astridland

* RETURNS AND EXCHANGES- I offer exchange or store credit within 7 days of your purchased item's arrival at your address. Your purchase should be, unused, unwashed and in its original condition. Please contact me upon receipt of your item if you have any concerns about your purchase. If the item does not meet your expectations I will be happy to refund you for the item once it is returned. Return shipping is the buyer's responsibility. If you find there is a problem with my product please contact me at astrid [!at] astridland.com

New York State residents must pay sales tax, except on clothing items under $110. Please convo me if you require faster shipping, insurance, tracking or delivery confirmation. I'm happy to use Priority Mail or Fedex for an additional shipping fee, please let me know if you have any special requests.

* DOMESTIC SHIPPING
All domestic orders will be shipped via USPS. Please allow 1-2 business days for handling and shipping after I receive payment and 3-7 business days for delivery for domestic orders. New York State residents must pay sales tax, except on clothing items under $110. Please convo me if you require faster shipping, insurance, tracking or delivery confirmation.

* INTERNATIONAL SHIPPING
International customers are responsible for any and/or all customs fees, taxes, and duties associated with shipping to & purchasing in their respective countries, should they be assessed. Most country's customs agencies open and/or assess fees to a random selection of packages. Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. For any additional information please refer to your local customs agency.

For an estimate of your country's fees, try this link:
http://www.dutycalculator.com/new-import-duty-and-tax-calculation/ (Coutry of manufacture is USA, and your shipping cost is found in the shipping tab of each item.)

I am happy to ship all items internationally, via USPS first class mail. Tracking is currently only available to Canada through the USPS. Sometimes tracking works in other countries (especially the EU and Australia) but it is not a guarantee. Please allow at least 5 weeks for international deliveries. It will not normally take that long, but sometimes things are held at customs for no discernible reason.

If you are in a hurry, I can ship via Priority Mail International, which is about $25, and takes 6-10 business days *on average*. Details here: http://ircalc.usps.com/PopUps/PMISmallFRBox.htmI ship via Global airmail. Please allow 1-2 business days for handling and shipping after the payment and 1 to 2 weeks for delivery. If you need faster shipping of your purchase just let me know and I will try to accommodate your time frame. I will include insurance and tracking upon request. Please let me know if you want insurance and tracking when you purchase the item.

* PACKAGING
I use bubble mailers or package boxes. My personalized jewelry gift bags are made by me with leftover fabrics. Small and large handbags are wrapped in tissue. If you’d like gift wrapping please let me know when ordering.

* Feel free to contact me for any questions or custom orders at astrid3d [!at] mac.com

For help checking out go to:
http://www.etsy.com/help_guide_checkout.php

Thank you for shopping at my store!

GDPR POLICY: This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect: To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of a dress, for example), if you contact me directly.

Why I Need Your Information and How I Use It: I rely on a number of legal bases to collect, use, and share your information, including:

-as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
-as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure: Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

-Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
-Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention: I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. My Etsy past sold orders are viewable to me for the length of time that my shop is open.

Transfers of Personal Information Outside the EU: I am based in the US, and all my data is in the USA.

Your Rights: If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information:

-Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
-Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
-Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me: For purposes of EU data protection law, I, Astrid Brucker, am the data controller of your personal information. If you have any questions or concerns, you may contact me at Astrid [!at] Astridland.com. Or, for faster processing, send a request directly to Etsy.