asuniqueasyou

- Damaged Items -
If you think your item was damaged during delivery please contact me within 3 days of receiving your package. I will gladly offer to exchange the damaged item with another of your choice or fully refund the purchase price upon return. We do require photos of damaged product prior to sending a replacement. If we are able to repair the damage, we will also send a return envelope with the replacement.

- Exchanges & Returns -
Because each item is custom made when you order, we do NOT offer refunds on personalized items. We hope to never make a mistake, but if we do, we will make a new item and ship the replacement within 5 business days after receiving notification that a problem occurred with the order. We hope you never make a mistake too, but if you do, we want to help. We can offer you a discounted price on a replacement. Simply send us a message and we will let you know what options are available.

Non-personalized items
I will gladly exchange or refund items returned in their original condition. Please message me through Etsy informing me that you are intending to ship something back within 3 days of receipt.

Digital Downloads
I don't accept returns, exchanges, or cancellations for digital items.
But please contact me if you have any problems with your order and I am happy to help.

Refund will be issued for the purchase price of the item(s), but not shipping.

-General Information-
Personalization requests need to be included in the note to seller at checkout. We cannot guarantee personalization requests if they are not included with the order. If you would like to change a quote or modify a quote in any way, please convo us before the order is placed to make certain it will fit in the design. Personalization requests are not available for digital downloads.

The back of a finished sign is painted, however, there may be minor imperfections on the back of the plaque and these imperfections are not subject to replacement or refund. Our main focus is on the presentable, front side and we do our best to ensure the product is of the highest quality. Please also note all signs are handmade and we do use natural materials. All signs are made to order unless noted with "READY TO SHIP' in the item description.

All orders are subject to sales tax based on your states requirements.

Shipping is via USPS Priority mail. Flat rate shipping is used where possible. Delivery confirmation with tracking is available for all orders.

Processing time is 5-7 business days. Transit is via USPS and typically takes 2-3 days to various shipping zones.

Shipping to alternate addresses: Please ensure that you verify the correct shipping address during the checkout process. We will ship to the address on the ship to portion of the invoice.

Custom orders are always welcome. Convo with questions!!

If you are dissatisfied with your order in any way, our goal is to make it right. Simply convo us through etsy or email us at asuniqueasutx [!at] gmail.com