AtelierGilet

Please read the descriptions carefully as I do not accept returns unless there was a mistake on my part. Exchanges can be made within 7 days of receiving your order. Shipping is non-refundable and buyers are responsible for all shipping costs.
All items are carefully packaged to prevent breakage. However, if an item reaches you in a damaged condition, I will gladly exchange it for a replacement for a similar item of equal value. I do require photographs of the damaged item. The buyer is responsible for re-shipping a new item.

I accept PayPal as payment method.
If you would like to do a bank transfer, please contact me.

If you need help on how to buy an item on Etsy, please visit this helpful link:

http://www.etsy.com/help_guide_checkout.php

FOR THOSE WHO DON'T HAVE A PAYPAL ACCOUNT
Just click the Paypal button when you go through the checkout and look for the link to pay with your credit card!
On the lower left there is a small link that says 'pay by credit card'.
If you want a little how-to on how this works, please go here:

http://www.etsy.com/storque/section/howTos/article/how-to-pay-with-a-credit-card-and-create-a-paypal-account/746/

WHEN
I ship within 48 hours after payment form Monday to Friday.
To verify the status of your purchase go to ‘your Etsy’ on the top of the page and click ‘purchases’ on the left side of the page: it will tell you if the item has been shipped or not.

HOW
Via priority mail, very safe and fast.

Europe: 3 working days
Mediterranean basin: 4/5 working days
North America: 5/6 working days
Rest of the Americas, Asia and Oceania: 7/8 working days
Other African countries: 8/9 working days

Unfortunately I can not give you an exact delivery date or promise that your package will arrive by a certain day, it depends on customs as well as the postal service in each country.

If there were delays on the arrival, please contact me.
Whether 1 item or 10, I can ship up to 2 kg (about 4.4 pounds) for the same cost when possible, so please take advantage of shipping items together.
I do not include any receipts or invoices.
I am not responsible for customs or taxes some countries may have.

DELIVERY ADDRESS
All orders will be shipped to your Etsy address unless otherwise requested.
Items returned to me due to an incorrect address will require repayment of the shipping costs in order to have them re-sent.

PACKAGING & GIFT WRAPPING
I package every item with extra care and ship personally from the local post office.

If you're buying a gift for someone please keep in mind I am glad to gift wrap at no additional cost. Just let me know in the 'message to seller' when you check out.
I can also ship direct to your gift recipient & add a little note so please write the message you want to be included in the 'message to seller' when you check out.

FEEDBACK
I read all my feedback and would love some from you when you receive the item. This will assure me of receipt and your happiness. Many thanks.
I always worry about my items when they are in the post so it would be nice to know if the package has reached you.

CUSTOM ORDERS
I love doing custom orders!
Please contact me with your requests. Special orders are priced accordingly and cannot be returned or exchanged.

WHOLESALE
For special orders (eg weddings), you can arrange a wholesale order. It is necessary to contact me to evaluate time and cost.

I create in a smoke free environment.
In Atelier Gilet lives (mostly sleeps) a dog.

Please do not use any image of my work without permission.
However, do feel free to publish images on blogs and periodicals along with full artist credit and a link to http://www.etsy.com/shop/AtelierGilet.