AtticRaiders

[REFUND]

Q: I got my item but I don’t like it, can I get a refund?
Yes, after the item has been shipped back to AtticRaiders a refund will be issued to you.
- Please ship the item with a tracking number so we both know that the other has successfully received the returned parcel.
- Additional costs incurred to return an item are paid by the customer.

Please give me the chance to make things right before you leave a review of 3 stars or less.

*SHIPPING COSTS ARE NOT REFUNDED (Including the return shipping costs); they are the buyer’s responsibility to pay.

[RETURNS]

Q: What are ACCEPTABLE reasons for a return?
(But reasons are not limited to, etc.)

~ item arrived damaged
~ item is lost in the mail (if package was shipped with a tracking number)
~ poor fit
~ gross item defect (as a result of the workmanship and/or the materials; a flaw in the item creation)

Q: What are NOT ACCEPTABLE reasons for a return?
(Reasons are not limited to but may be one or up to all of the listed reasons below: )
- damaged item due to use
~ the item is late
- the item was customized or personalized by party that is not AtticRaiders
~ item is lost and was purchased with NO tracking number or insurance
- the buyer did not pick up the item and the item has been resent back to AtticRaiders
*there will be an additional fee to ship the purchase to the client again.

Q: Why can’t I be refunded all of my money?
~ The shipping costs are paid to a third party, the post office, for a service to deliver the purchase to you and is not in my possession or ability to be refunded. The shipping fee is non-refundable.

[EXCHANGE]

Q: Can I exchange an item I purchased and sent back with something else I like in your shop instead?
~ Yes

[LOST ITEMS]

Q: My item hasn’t arrived and I’ve checked my post office for it and checked the status of the item online, what happens now?
~ If an item is lost and has not arrived in your hands after 30 business days have passed since it was marked as shipped, please send AtticRaiders a message and I would be happy to open a Lost Item inquiry with the postal office if applicable.

*PLEASE NOTE: Lost items are only refunded after the inquiry has been closed and the Postal office has refunded me the value of the lost item. The amount will then be refunded to you through PayPal.

Q: Can I call you to discuss refunding with you or meet you in person?
~ I do not call people - please do not ask me to call you. Please contact me through the Etsy messaging service for a prompt reply.

Q: What kind of payment options are there for in store purchases?
~ The payment options available will be shown at the time of check out.

Q: I can’t make full payment on my recent purchase from your store; can I make a partial payment?
~ Yes. Partial payments of a minimum of 50% of the total before taxes and shipping is applied can be paid to AtticRaiders. Please message AtticRaiders to arrange for a payment plan

Q: Can you put an item on hold for me?
~Yes!
Any item in shop that has been put on hold will be put on hold for one (1) week/five (5) business days only.
If the item is not paid for by the end of the five (5) business days then the item will become available to the public for purchase again and your hold on the item will be removed.

[ AtticRaiders reserves the right to refuse a hold on an item.]

Q: What about taxes and extra fees, who pays it?
~You the buyer are responsible for any additional fees that may occur. This includes but is not limited to, border fees, country tax, insufficient funds bank fee, etc.

Q: How do you ship your items?
~ All purchases are shipped in a sturdy box, are well padded and sent with an automatic tracking number to destinations in the USA, Canada and International.

International destination shipping fees cover International Xpresspost shipment type. This includes a tracking number for the safety of your purchase and the peace of mind for us both. Due to many Covid restrictions in place by different countries, no cheaper option is available to ship to International addresses.

Q: Can I have my purchase shipped to arrive sooner?
~Yes, with some exceptions, purchases made and destined to be sent outside of Canada can contact AtticRaiders on Etsy for a different shipping cost estimate.

Q: Do you ship internationally?
~Yes, I can ship to any International destination with the following exception(s): Italy, Belgium, Sweden, Thailand, Brazil

Q: That’s a steep shipping fee, why is it so high?
~The shipping fee pays for a shipping option that includes a tracking number for all of the contents shipped. It is the most accurate flat rate currently available from Canada Post.

Q: Why do you insist on a tracking number?
Peace of mind. Charging for a shipping option with a tracking number and insurance means ,in the rare case, if AtticRaiders needs to open a claim about a lost and/or damaged package, having that tracking number and full content value listed means the claim may fall in our favor for compensation.

I believe in fair shipping costs and do my best to offer a reasonable shipping fee for each item. With tracking on the purchase, we can easily track the package at our convenience and be reassured that our package is safe.

Q: Can you ship it any cheaper?
~Yes, for some destinations. Please be advised that with NO TRACKING NUMBER MEANS NO REFUND! A cheaper shipping option forgoes any ability to track the parcel, disables the option for an exchange, repair, refund, exchange and return between AtticRaiders and the purchaser. Choosing a shipping option with no tracking makes the item FINAL SALE.

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I don't own the shipping companies nor can I foretell the future for when unexpected events occur that may delay a package from being delivered on time. Please consider the possibility that the item may be delayed for reasons outside my influence.
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* If you are unsure about your parcel - its hung up in transit etc. for four (4) or more business days, call your local post office or call CANADA POST direct at these numbers:
- Within Canada, call 1-800-267-1177
- Outside Canada, call 1-416-979-8822

** It is in your best interest to personally monitor your tracked package while it is en-route. If you notice an issue, please call your local post office or Canada Post to assist you. I only know as much as you do, based on the results displayed on the Canada Post tracking information page.

Q: Do you ship the same day?
~All non-customized items that are sold and paid in full are shipped within 1-5 business days.

Q: Can I meet you somewhere locally to pick up my purchase?
~ No, I do not do local drop offs.

Q: I received my parcel but I have to pay the postal office for it, why is that?
~The extra fee may be one of the additional costs that may occur while the parcel was traveling. It could be, but is not limited to, a border tax, province tax, processing fee, etc.
{ This fee is not paid by AtticRaiders or myself and is the buyer’s responsibility to pay it. This additional cost has nothing to do with the original postage fee. }

Q: Can you stop a parcel after its been dropped at the post?
~ No. Once its sent, its sent and AtticRaiders cannot stop or recall a package.

Q:I received an order but its not what I purchased, what do I do?
- Oops! My sincerest apologies! On a very, very rare occasion an order may be mixed up. I'm human, I make mistakes. Please be assured this is not done intentionally and the following steps will be taken to correct the mix-up:

~ a duplicate item will promptly be prepped to be shipped to you nd shipment of the wrong item will be arranged.
~ your choice will immediately be arranged for the fastest shipping option available to deliver the item to the address listed on the original purchase receipt, unless asked for otherwise.

Q: I used the wrong address to make my purchase. What do I do?
~ If your order has been shipped already, there isn't anything I can do as I cannot call the post office and ask them to send the package back after it's been processed.

*In the event of a wrong address and assuming that the package is returned, the cost of reshipping a returned package is the responsibility of the buyer. An invoice will be organized by AtticRaiders and sent to the buyer to complete.

~ If the order has NOT been shipped, the order will be cancelled and the customer will be encouraged to complete a new order with the correct address information provided.

(!) Shoppers are responsible for maintaining the information on their profiles, which includes an up-to-date address. AtticRaiders cannot be held responsible for a wrong address provided by the customer.

[WASTE REDUCTION CREED]
'To do more with less and leave little behind.'
AtticRaiders strives to reduce it's waste, reduce it's carbon footprint by minimalizing the use of plastics or non-bio or non-perishable materials in it's packaging. AtticRaiders chooses to divert materials that would have ended up in the landfill and chooses to utilize them in it's accessories as much as possible, within reason.

Listings that have an item that are made with materials that were diverted from the landfill are marked as so in the description.

All AtticRaiders parcels use little to no plastic in it's packaging. Purchased goods are sent in safe, clean materials that are almost 100% recyclable, with goals to make all shipping materials and packaging 100% biodegradable/recyclable by 2021!


[COPYRIGHT NOTICE]
Copyright Notice
http://www.AtticRaiders.etsy.com

Copyright © 2009-present and beyond belongs solely to AtticRaiders. The content herein, including but not limited to, all intellectual property, designs, materials and the selection and placement thereof in such designs, copy, text, photography, listing format and content is the sole and exclusive right of AtticRaiders and its subsidiaries and any attempt to copy or reproduce any of such designs, copy, text or content, by any means, electronic, manually, visually or otherwise is prohibited by law and all infringements, intentional or otherwise, shall be prosecuted to the full extent of the law.

Permission is granted for the use of images, text and content for the purpose of promoting the work contained herein in cases in which AtticRaiders is recognized and acknowledged as the sole creator of the work in question.

[IMAGES]
Images are the sole property of AtticRaiders and are not included in retail sales. Images are not for sale and are not available for photo shop interpretation.


[CUSTOM ORDERS]
- Sorry, custom orders are not accepted by AtticRaiders.

[RESALE]
AtticRaiders accessories are not to be resold. Buyers caught reselling AtticRaiders work will be denied future purchases from the store.


[PRIVACY POLICY]
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
I rely on a number of legal bases to collect, use, and share your information, including:
· as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
· when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
· if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
· as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
· Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
· Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
· Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
· Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
· Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
· Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
· Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
· Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Melissa Wartenberg , am the data controller of your personal information.

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Thank you for taking the time to become an informed buyer. Your time to read this policy page means a lot to me. Thanks again and enjoy the rest of your browse through the attic!

Cheers and happy browsing:
~Melissa :)

Etsy Seller: AtticRaiders, AtticRaiders Privacy Policy

AtticRaiders is based in Canada and has been selling accessories and home decor on Etsy since 2009.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy for more information.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
3. The third parties with whom he shares personal information
The GDPR requires that you disclose the details of any personal information you share with third parties. Nathan should explain to his buyers why, when, and with whom he may share buyers’ personal information. For example:

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. The length of time he keeps personal information
The GDPR requires you to disclose the period of time during which you will store personal information. Nathan should consider how long he needs to retain information for business purposes and to comply with any legal or tax obligations, and keep in mind that data shouldn't be kept for any longer than necessary. For example:

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5. If transferring personal information outside of Europe, how the transfer will be handled
GDPR requires you to disclose if you transfer personal information outside of the EU and the legal bases you rely on to do so, such as consent and contractual necessity. Nathan uses Google Cloud, which is Privacy Shield certified, so he should explain to his buyers that he relies on Privacy Shield as the legal basis for the transfer of his buyers’ personal information outside of the EU. For example:

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me

For purposes of EU data protection law, I, Mel Wartenberg, am the data controller of your personal information. If you have any questions or concerns, you may contact me at melissawartenberg [!at] hotmail.com but please contact Etsy at Etsy.com/help for assistance in this matter.