atutudes' Shop Policies
Welcome to Atutudes on etsy, where we are passionate about our handmade tutus and tutu dresses. It is truly a joy to create them for your princesses. Our tutus and tutu dresses are suitable for dress up, birthday parties, photographs, holidays, dance recitals, gifts and so much more. The sky's the limit! Come in and take a look at our shop.
We make our tutus using only the finest quality, super soft, flame retardant, lead-free tulle that is proudly made in the United States of America.
We make our tutus from sizes Newborn to 6. Larger sizes available at an additional charge upon request.
All photos and designs are the intellectual property of Atutudes and the photographers and models we work with and subject to copyright law. All rights reserved 2013-2014
We accept Paypal, etsy gift cards and all major credit cards. Please allow up to 5 days in transit for shipping time in the United States. We ship via Priority Mail. We are not held responsible for delays in shipping by the carrier or lost or stolen packages after confirmed delivery.
Please convo us if you are interested in placing an expedited order. We will do our best to work with you and meet your deadline. We will not be held responsible for carrier delays or lost or stolen packages after delivery confirmation. Expedited orders require a rush charge.
Please be aware that you will be responsible for any import fees or taxes when shipped outside of the United States. If we receive a package back return to sender due to those fees not being paid a refund will not be given.
Refunds and Exchanges
Return Policy, Refunds and Exchanges:
All correspondence must be through the Etsy convo system from the account that made the purchase for your protection as well as ours.
Absolutely no refunds on Halloween Costumes and Accessories. No Exceptions.
All sales final on tutu dresses, custom orders, including custom colors and custom sized dresses and tutus. No refunds or exchanges.
No refund on rush fees if item is returned.
Cancellations must be made within 24 hours of placing your order. All cancellations will be refunded if work has not started less a cancellation charge of $10.00 or 10%, whichever is greater. On custom colored items, a cancellation fee of 25% will be charged if materials have been ordered to create your items. If you requested a due date earlier than our posted turn-around time we can not cancel the order if work has begun.
Please contact Atutudes prior to returning your order.
We completely stand behind our products. We feel certain you will be very pleased with your purchase, but if for any reason you are not happy with your order, we will be more than happy to work with you to correct the problem. If you are not satisfied with your order, simply notify Atutudes within 7 days of receipt of purchase.
Returns must be sent back in the original packaging. An exchange will be issued once we are in receipt of the item. Any refunds given will be less any shipping charges and you will be responsible for shipping costs for returned or exchanged items. Returns must be made within 7 days of receipt of your order. Items must be received unworn in the condition, with the tag intact, in which they were received. You may not return an item if the tag has been removed. Once the item has been received you will be mailed a refund check. Do not ship Signature Required. We are not home during the day to sign for packages. They will be returned to you and have to be re-shipped without a signature confirmation, costing you additional postal fees.
Refunds will be given only if the following occur:
Poor craftsmanship of your product that is by fault of mine.
Product found to be defective in materials or construction.
Additional Policies and FAQs
If you are interested in placing a custom order, please convo us. We would be happy to work with you.
Lightly steam the tutu to remove wrinkles from shipping. The box is a dry environment and absorbs any moisture when shipped. If it feels dry, itchy, or is wrinkled lightly steam it, hang it outside on a warm humid day or hang it in the bathroom if you take a steamy shower and it should soften and relax. A care card is enclosed with your order with specific care instructions. Our dresses are not lined. We do recommend ordering a tutu dress slip from Slipped Up here on etsy. Also you may consider leggings or tights underneath.
All photos and designs are the intellectual property of Atutudes and the photographers and models we work with and subject to copyright law. You may not use our images for any reason without express written permission from Atutudes. All rights reserved 2010-2014.
Last Updated May 2, 2015