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aubreyandlily's Shop Policies

Welcome

Welcome to Aubrey & Lily! If you have any questions about our items, please feel free to Convo us. We are here to make sure you are completely satisfied with your order! Thank you for shopping with us!

Payment

Payments are to be posted at time of order and you will receive an invoice through PayPal's secure site. You must pay for your item within 24 hours of purchase. Items that are in stock will be shipped within 48 hours of payment. Many of our items are made once you place the order so for those you need to allow up to one week to ship.
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Shipping

All items will be shipped using USPS Priority Mail or USPS First Class unless buyer requests otherwise.

Refunds and Exchanges

All sales are final and cannot be refunded. However, if a product appears to be damaged, we will replace at no charge. If you need to exchange a size, you are only responsible for the shipping cost to return and we will exchange and ship back to you at no charge.

Additional Policies and FAQs

Please remember that all items are hand-made and can vary slightly from picture...that's the beauty of unique items! Please convo us if you have any special requests or items you would like to see! Thank you for shopping with us!

Last Updated August 9, 2011