AubreyESoaps

Handcrafted Soap Treats!

Winchester Center, Connecticut
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| 23,580 Sales | 5 out of 5 stars 5 out of 5 stars

AubreyESoaps is a Star Seller!

Smooth shipping

Has a history of shipping on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

Announcement    Welcome! Orders go out within 1-4 business days! As it gets hotter, I'll ship on the coolest day of the week. Cinnamon buns and Grilled Cheese Soap, Sushi Soap, Chicken Wing soap, all the fun food shaped soaps! Custom soap favors for weddings, parties and showers.

Check out my Insider Video here: https://www.youtube.com/watch?v=wkvD_0tWHVs
Thank you Etsy for making me a featured shop!! http://www.etsy.com/blog/en/2012/featured-shop-aubrey-e-apothecary/

Announcement

Last updated on May 24, 2022

Welcome! Orders go out within 1-4 business days! As it gets hotter, I'll ship on the coolest day of the week. Cinnamon buns and Grilled Cheese Soap, Sushi Soap, Chicken Wing soap, all the fun food shaped soaps! Custom soap favors for weddings, parties and showers.

Check out my Insider Video here: https://www.youtube.com/watch?v=wkvD_0tWHVs
Thank you Etsy for making me a featured shop!! http://www.etsy.com/blog/en/2012/featured-shop-aubrey-e-apothecary/

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23580 Sales

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Aubrey

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Aubrey

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5 out of 5 stars
(5904)
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About AubreyESoaps

Sales 23,580
On Etsy since 2010

spreading bubbly happiness all over the world!

My Story: In 2009, I stumbled into soap making as a gift for my mother. She always (not so subtly) requested homemade presents. Since I was a wee one, she's told me that a handmade gift far exceeds anything you can buy in a big box store. I’ve tried a lot of different crafts, from candy making to painting to crochet. In the end, toffee and soap were her favorite. She has always been my inspiration to create.

Once I got started with soap, I couldn't stop! My mind was always reeling with ideas and I couldn't create fast enough. My friends and family supported me 100% and that made it easy for me to make the leap into becoming a business. I love that soap is not only fun art, but useful for anyone and everyone. I do everything concerning the soap shop. I brainstorm and do all the creating. Design and print labels, am too friendly with the post office, and begrudgingly do the bookkeeping. Starting this business merged together everything I love: talking to strangers, creativity, photography, bath goodies and independence!

Besides soap, I'm an avid road tripper, photographer, serious foodie and adventurer. When I'm not working, I go crazy for aerial adventure parks, driving with no destination and scouring yelp for new food places to try. I love being outside, whether it be roaming the woods or meandering around the lake with my dog in our neighborhood.

Running the shop full time on my own is the simple, happy life I've always wanted! I adore my customers and hearing their stories. Through my 11 years doing this full time, everyone has been so supportive and kind; I know how lucky I am. Thank you for your interest in my shop, know that I do it all to bring you bubbly happiness! <3

Contact: AubreyEApothecary [!at] hotmail.com

Shop members

  • Aubrey

    Owner, Maker, Designer

    I'm the one woman show, brainstorming, making, packing & shipping!

Shop policies

Last updated on April 29, 2022
Welcome to the shop!

Accepted payment methods

Paypal Visa Mastercard American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
Due to the nature of my items, I cannot accept returns. Please be sure to read the details of the listing for weight, dimensions, size, fragrance, color and ingredient information. Also please see all as the included photographs for a visual on size! It's up to you to check out all the info provided. I put everything possible so you can make an informed purchase - if you don't look, you don't know! =)

HOT WEATHER SHIPPING: Glycerin soap is heat sensitive! If you live in a hot climate, it's best to have your soap delivered to a work address or left in a cool place by your mail delivery person. It will melt in high temperatures. I do everything within my power to make sure your purchase isn't in the heat(bringing it personally to the post office vs. having it picked up outside my studio on hot days), but once it leaves my hands, I cannot control the climate or change your delivery address. If your soap does melt, it will still work just as intended, to wash and bubble! It's up to your to decide if you would like to chance shipping during hot weather.

If something is amiss with your order, send me a convo within 2 days of receiving your package & I will do my best to help! Please contact me before leaving feedback since there's nothing I can do about an issue unless you give me the opportunity to know about it and make it better!

All domestic packages are shipped with tracking & delivery confirmation. Having a postal problem? Let me know and we can figure it out together! Please note that I wait 8 weeks for domestic mail before considering it lost in transit. Occasionally your package may go missing and then get back on track. Because of this I do not guarantee any delivery dates.

Please make sure that you have entered the right mailing address. If you didn't receive your item due to wrong address you provided you will be responsible for re-shipping cost. Please keep track of your delivery day so you know when it's being delivered. Package theft is not covered once it is marked as "delivered" by the USPS and I cannot replace at my expense.

Undeliverable or unclaimed custom orders are non-refundable.
Shipping
I always ship your order to the address listed on your receipt, which is easily edited if you'd like your items shipped as a gift! Just click on EDIT where you address is listed. Need help? Just let me know! No question is too small, I'm always excited to get any kind of convo. ;-)

HOT WEATHER SHIPPING: Glycerin soap is heat sensitive! If you live in a hot climate, it's best to have your soap delivered to a work address or left in a cool place by your mail delivery person. It will melt in high temperatures. I do everything within my power to make sure your purchase isn't in the heat(bringing it personally to the post office vs. having it picked up outside my studio on hot days), but once it leaves my hands, I cannot control the climate or change your delivery address. If your soap does melt, it will still work just as intended, to wash and bubble! It's up to your to decide if you would like to chance shipping during hot weather.

Upgrading to priority shipping only speeds up the delivery time via USPS, it does not speed up the production time.

EXPRESS SHIPPING: If you chose priority express and it doesn't arrive in time, you will have to take it up with the USPS to work out their guarantee delivery promises. Currently, the USPS doesn't guarantee arrival dates for anything except Priority Express 1 day.

Please always include your full name for shipping, not having it with your order will resulted in a delay of your package going in the mail!

TIMING:
I can't guarantee arrival dates due to the USPS currently waiving their delivery date guarantee unless its priority express 1-day. I always stick to the ship by date on your order unless we've discussed by convo about an unexpected delay(power outage etc). Once it leaves my studio, it's up to the USPS to deliver!

MULTIPLE ORDERS: if you place multiple separate orders to the same address, I will attempt to ship them all together in one package. I don't refund for the difference in shipping cost for accounting purposes. If you would like to get the most accurate shipping cost, please place 1 order for everything together.

CARRIER INFORMATION: All items are shipped USPS mail with delivery confirmation(domestic only), either first class or priority. Orders are not guaranteed to arrive by a certain date or holiday because once they leave my hands it's up to the postal service! Do you need expedited shipping? Just send me a convo with the date you need your items and I can let you know the difference in shipping - if there even is one!

CANCELLATION: Regular orders can be cancelled within 1 hour of placing your order(unless it's already being created or shipped). Otherwise, once an order is being prepared for shipment, it cannot be cancelled. This includes creating your chosen products for your order. Custom orders, once placed and paid for, cannot be cancelled.

RETURNED PACKAGES: returned packages that were non-deliverable by the postal service will incur a $5. return processing fee. If you received free shipping, a refund of unopened shipped boxes will be applied less shipping charges paid by shop and return processing fee within 15 business days.(does not apply to CUSTOM orders)

RETURNED TO STUDIO DUE TO DAMAGE: If your package incurred postal damage(and had the proper full name and verified address) and returns back to my studio, I will put it back in the mail to you at my expense.

LOST or STOLEN PACKAGES: If your package has not arrived within a few weeks(for domestic orders), please let me know so I can help! After a certain time period of time, packages cannot be tracked. Please make sure that you have entered the correct mailing address and full name. If you didn't receive your item due to wrong or unverified address/lack of complete legal name that you provided you will be responsible for re-shipping cost if the packages comes back to me. Please keep track of your delivery day so you know when its being delivered. Ask your mail person to put it in a inconspicuous place to avoid theft. Package theft is not covered once it is marked as "delivered" by the USPS and we will not replace at our expense. It's best to get in touch with me before you order if you're concerned about stolen packages. I can set up a custom listing with added insurance. First class mail is not automatically insured. Priority is, up to a certain amount. If your package is marked delivered and you don't have it, you would have to file a police report to follow up on the USPS insurance.

IS YOUR PACKAGE TRACKING BUT NOT ARRIVING?: All domestic packages are shipped with tracking & delivery confirmation. Having a postal problem? Let me know and we can figure it out together! Please note that I wait 12 weeks for domestic packages before considering it lost in transit. Occasionally your package may go missing and then get back on track. Because of this I do not guarantee any delivery dates for orders. If it goes missing into the USPS ether, your original order will be re-sent to you unless it's not possible to recreate the soaps.

Because of the nature of custom orders made with your specific event or gift in mind, undeliverable or unclaimed custom orders are non-refundable

RECEIPT: I never include a receipt in your box, since I'm always trying to find good ways to conserve our resources...saving paper is the first step! If you need a receipt, please mention it in the "Notes to Seller" at checkout.

I'm happy to include a short gift note in your package, just leave your message in the gift msg box at time of purchase.
Additional policies and FAQs
Each item is created by my own little hands in my soap studio, so no two items are identical. That’s the beauty of the handmade! Please allow for slight variances from what is shown in photos. Your soap may have my previous tags(with the word apothecary instead of soaps), I'm still in the process of transitioning over my tags but your items are fresh!

Did you receive your soap and notice little crystals on the surface? This is natural and can happen with fast temperature fluctuations as well as humid & hot climates! Your soap is fine and you can wipe/rinse it off or leave it as is, it does not affect the condition or usability of the product. It's just the glycerin in the soap attracting moisture from the air. All soaps are best gifted within 3 months for optimal freshness.

BLOGGERS/YOUTUBERS/INSTAGRAMMERS/CHARITIES/EVENTS:
Please note that I do not provide free products or sponsorship for blogs, events, reviews, or giveaways.

I prefer to go the more organic route of having the bloggers/youtubers/instagramers choose to include my products in their collections, reviews, etc just because they love them, not because they've been paid with product. It's more genuine to me =)

If you're including my shop in your blog, that's great! Feel free to utilize my photos and send along the link, I'd love to share it on my facebook/instagram!

For charities looking for donations, I've chosen to privately participate in charities and volunteer work that is important to me, but don't do so through my business...there are so many awesome ones it would be impossible to choose!

INFO ON SECONDS SALES:
These are products that didn't turn out as expected, but there's nothing actually wrong with them. Specifics on each seconds item will be in the listing and it's usually just a cosmetic blemish that didn't go as planned.

CUSTOM REQUESTS/FAVOR ORDERS:
I love doing custom orders! Convo me at any time so that we can discuss yours. I am always open to fragrance requests & color changes. If it needs to be shipped in under 2 weeks, a rush charge($5-$15) may apply but will always be discussed beforehand.

Do you want custom tags to really add that luxury touch? Custom tags are anywhere from $2-$6 depending on the size of your order & design time involved.
Custom orders must be paid in full before production begins. Once I begin making your order, the order cannot be changed, cancelled or refunded.

WHOLESALE, CONSIGNMENT:
I do not offer wholesale, consignment or private label at this time, but thank you so much for your interest! I made this important decision because I create handmade items, I don't mass produce. Each item takes a great deal of time & effort and the prices listed here are fair cost when that is taken into consideration.

ALLERGIES:
I fully disclose all of the ingredients used. Aubrey Elizabeth Soaps will not be responsible for any adverse effects as it is up to you to recognize potential allergens.

QUESTIONS:
Do you have a question about one of my ingredients, packaging, sizing, shipping or fragrances? Please don't hesitate to ask! I would prefer you to feel informed rather than to receive something unexpected.

FDA Disclaimer: These products have not been evaluated by the Food and Drug Administration. Aubrey Elizabeth Soaps are not intended to diagnose, treat, cure or prevent any disease. They're intended to clean! Our products are not intended to be a substitute for professional medical advice and or care. Please consult a doctor with any questions or concerns you might have regarding your health. It is the consumer’s responsibility to be educated on the use of any ingredients used in Aubrey Elizabeth Soaps.

Our products are not medications/medicated cosmetics or cosmetics and they are not meant to diagnose, treat, or prevent any medical condition. Please use at your own risk, taking into account all personal allergies and sensitivities. In the event of rash or irritation, discontinue use immediately. When in doubt, please test on a small patch of skin before applying.