audelaine

Curious creatures and odd little things

Oakland, California 191 Sales On Etsy since 2007

0 out of 5 stars (146)

audelaine

Curious creatures and odd little things

Oakland, California | 191 Sales

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Elaine Ascencio

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Elaine Ascencio

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quality 5 shipping 27 customer service 19

About audelaine

Sales 191
On Etsy since 2007

I love making drawings, embroidered art, and fabric items festooned with my original images.

Shop policies

Last updated on July 14, 2016
Hello, and thank you for choosing products from audelaine.etsy.com. All items for sale in my shop are either hand made or hand altered by me. I welcome questions and comments about my work, and I love creating things and sending them out into the world for people to use and love.
Returns and exchanges
Please get in touch with me immediately upon receipt of your purchase if you have ANY issues. I ONLY accept returns or exchanges with PRIOR notification. Returns and exchanges are resolved case by case. I want you to be satisfied with your experience at audelaine.etsy.com, so please keep that in mind. I am confident we can work together to make any situation have a positive outcome.

Once authorized, returns must be in the original packaging or as close as possible (a sturdy shipping box with internal padding) to ensure I get things back in undamaged condition. Returns should be mailed USPS First Class with Delivery Confirmation.
Payment
I accept payments via PayPal and direct checkout with credit cards in US currency. **CALIFORNIA RESIDENTS: 7.25% sales tax will be added to your item(s) price(s). It will automatically be added in by Paypal when you complete your transaction there.
If you have any issues with Paypal, please contact me as soon as possible and I will try to resolve them. Payment is expected in full within 3 days of checkout. If you need to cancel a purchase, please just contact me as soon as possible and I will do everything I can to help.
Shipping
All purchases are sent after payment clears. Items are shipped in appropriate packaging for their size/type to avoid any kind of damage during transit. I use clean (usually recycled) paper and sometimes plastic protection, internal padding in sturdy box or bubble mailer, printed receipt enclosed. If you desire gift packaging, please contact me and I can arrange that for you at no additional charge.

Items are shipped globally via USPS first class with delivery confirmation (DC in US only). If you wish to use another method for shipment, please let me know BEFORE completing payment, as I will need to recalculate the amount for shipping based on the method you choose. Most items are shipped within 24 hours of payment clearing (excluding weekends and holidays).

Shipping will be combined on multiple purchases from audelaine.etsy.com

If your Etsy and PayPal address differ, please notify me by including a note in “message to seller” at checkout. If there is no specified alternate address within 72 hours after payment, your purchase will be sent to the address listed on Etsy checkout.
Additional policies and FAQs
Feedback: I always leave feedback once payment is complete. I very much appreciate feedback from satisfied customers upon receipt of your item(s).

Non-Paying Buyers: If you made a purchase but change your mind before completing your payment, please notify me IMMEDIATELY and the transaction will be canceled. I don't leave negative feedback on canceled transactions. I WILL leave negative feedback for buyers that do not contact me in this situation, or who do not respond after I have attempted contact with them.

If you are having any problems with Paypal or any other part of your transaction, please contact me as soon as possible. I am committed to working with my customers to ensure satisfaction on both sides.