autumnelan's Shop Policies
Autumn Elan Heirlooms is a Virginia Longarm Quilting Design Studio
Direct Checkout or Pay Pal.
I ship by USPS 1st Class and USPS Priority Mail to the United States. I will ship Worldwide, but you must contact me for an international shipping price. It is just too difficult to figure all the world's shipping rates ahead of time.
I will ship 1 working day after receiving your cleared payment and confirmed shipping information. Custom Quilt Orders will be shipped by USPS Priority Mail with insurance and signature confirmation. Buyer pays for shipping and any taxes or duties applicable. Insurance is optional at the Buyer's expense and request.
Refunds and Exchanges
I fully guarantee all of my work. If you are not happy with your purchase I will accept your return for a money back refund under the following conditions* with some exceptions**
*You notify me about the return by email and you return the item within 7 days of the sale.
*You return your purchase in its original condition to me by Priority Mail, and with delivery confirmation. You pay for the return postage.
**When I receive the returned item I will refund your purchase price. ***
**Original Shipping is not refundable.
***Custom Orders are not refundable. I repeat custom orders are not refundable***
Additional Policies and FAQs
How I determine prices for my handmade items.
My prices are based on the cost of materials, the complexity of designs, and the time spent working. For example, densely quilted heirloom designs, or appliqued and embellished quilted projects require many more hours of work, than an edge to edge quilting pattern.
Exceptions Explained** ***
**Custom quilting orders are not refundable because items have been especially made for you based on your specifications and all essential information that I needed and you provided to me before work was begun.
***Shipping is not refundable.
Last Updated September 28, 2014