Auvies

The sizes of our products and models are detail in the store, and within each product, you will have the options available. we won't make custom models.
Sizes may vary, it is a handmade product.

All our models and products have indications of use, maintenance, and we also respond by message to any questions related to their use.

All packages have the mask, four elastic straps (two spares), and in case of Removable Model, each mask brings three filters extra, well wrapped, and have handling instructions.
The bag is not included in the order. We send when we’ve on the stock as an offer.

You can indicate that the order is a gift. In case of a gift, the order will not have a receipt; if you want the receipt, you will have to ask with the same email of the order by message.

We don't do refunds. But we understand that some delays can happen. After 45 days of dispatch day, you can contact us to alert us that your order has not arrived. We will keep track of your order through the tracking number. After that date, you will have to wait for the order to arrive at your destination, and not accept the product for it to be returned. When we receive the product, and it has not been opened and is in perfect condition, we will refund the value of your order. We will charge the delivery cost.

Machine washable 60ºC / ironing in medium temperature.
Take out the nose wire not to damage the product or the machine. After dry, you can add it again.

When the nose iron breaks, it can be changed or removed in the same way as for washing cycles.

The Buyers are responsible for the address they have updated on Etsy during the order. If the package is returned to the sender because the buyer has an incomplete or wrong address, we send a message to the buyer, and we keep the order up to 30 days. A new shipping fee will have to be charged for a resend of the package.

Portugal: € 5.20
Spain: Current Price announced
Europe: Current Price announced
North America: Current Price announced
Rest of the World: Current Price announced

Wholesale orders are welcome, contact us via email.

When a package is delivered internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.

The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

We can't predict which of these fees, if any, will be applied.
Au Viés isn't responsible for any additional charges that may apply after a purchase is completed at our shop.

The various discounts are not accumulative in store.