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avanutria

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avanutria

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Shop policies

Last updated on February 3, 2011
Welcome to my shop! I love making things - it has always been my favourite thing - and I am excited to be able to share my work with you. On this page you will find some information about how my shop runs. If you have any questions about anything I haven't covered, please ask!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
  • Money Order
  • Check
  • Other Method
Returns and exchanges
My bottom line is that I want you to be happy with what you've purchased. If you're not satisfied please contact me - there are always options available!

If you bought something and I send something that is damaged or not as described in the listing, contact me as soon as you can. We will arrange for you to send it back to me. I will refund all of your money, including the costs of shipping it to you and back to me.

If you bought something but you decide you don't want it anymore, contact me as soon as possible. If I haven't sent it yet I will refund all of your money. If I have already sent it, send it back to me (in the same condition as when you received it) and I will refund your purchase price. In this situation I won't be able to refund your shipping costs, I'm afraid. But so far everyone has been happy with their purchases!
Payment
I ask that all buyers contact me within two days of their purchase to tell me how and when to expect payment. I don't mind waiting for posted payments but I do like to know that they're coming! Unless otherwise arranged, payment should be received within 7 days of purchase.

Payment is accepted via Paypal, UK personal cheque, or US Money Order (not postal money order). Please note that personal cheques and money orders will need to clear before I can send your product. In the case of US money orders this can take up to three weeks.

I will also accept cash in US dollars, UK pounds or Euros but cash is sent at the buyer's risk. I use www.xe.com to convert dollars to other currencies.
Shipping
I generally ship Royal Mail, either first or second class. I ship all over the world. I leave feedback on your Etsy account on the day that your item has shipped.

Royal Mail includes insurance for up to £34 (about $60) on all parcels with UK destinations. I do not think the insurance includes overseas destinations. If you are worried about needing insurance please contact me and I'll check with the post office about your location.

I always ship as soon as possible after your payment arrives - quite often the next business day.
Additional policies and FAQs
Please contact me if you have any questions about products, procedure, or custom orders!