AvasAvenue

Trendy, Fun Gifts... Personalized just for You!

Georgia, United States · 150 Sales

AvasAvenue

Trendy, Fun Gifts... Personalized just for You!

Georgia, United States 150 Sales On Etsy since 2009

0 out of 5 stars
(93)
Shop owner

Stephanie

Contact

Announcement   ♥ AVA'S AVENUE IS TAKING A "VACATION"!
♥ THANK YOU to my ***FABULOUS*** customers who have been supportive and understanding during this very difficult time for me and my family... I will forever be thankful for your prayers and compassion :-)

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We're a trendy, fun online boutique that provides a unique collection of personalized gifts and accessories for every occasion. Whether you are shopping for friends, family, a baby gift, wedding, birthday, holiday or just something special for yourself; at Ava’s Avenue, you will always find the perfect gift!

♥ :::::: ♥ :::::: ♥ ::::: ♥ :::::: ♥ :::::: ♥ :::::: ♥ Thank you for stopping by! I'm sorry I missed you! ♥ :::::: ♥ :::::: ♥ :::::: ♥ ::::: ♥ :::::: ♥

Announcement

♥ AVA'S AVENUE IS TAKING A "VACATION"!
♥ THANK YOU to my ***FABULOUS*** customers who have been supportive and understanding during this very difficult time for me and my family... I will forever be thankful for your prayers and compassion :-)

♥ :::::: ♥ :::::: ♥ :::::: ♥ :::::: ♥ :::::: ♥ :::::: ♥ :::::: ♥ :::::: ♥ :::::: ♥ :::::: ♥ :::::: ♥ :::::: ♥ :::::: ♥ :::::: ♥ :::::: ♥ ::::: ♥ :::::: ♥ :::::: ♥

We're a trendy, fun online boutique that provides a unique collection of personalized gifts and accessories for every occasion. Whether you are shopping for friends, family, a baby gift, wedding, birthday, holiday or just something special for yourself; at Ava’s Avenue, you will always find the perfect gift!

♥ :::::: ♥ :::::: ♥ ::::: ♥ :::::: ♥ :::::: ♥ :::::: ♥ Thank you for stopping by! I'm sorry I missed you! ♥ :::::: ♥ :::::: ♥ :::::: ♥ ::::: ♥ :::::: ♥

Stephanie

Contact shop owner

Stephanie

Items

No items listed at this time

Reviews

No reviews in the last year

Anonymous on Jun 7, 2010

5 out of 5 stars

I have loved everything, from the wine glasses to the buckets. My wedding guest asked me several times where the buckets came from. The bride and groom glasses were awesome and so thoughtful. I will be returning again soon to purchase more items. Great communication and recieved everything on time. I love wokring with her!!!

View all 93 reviews

Shop policies

Last updated on March 17, 2014
♥ Ava’s Avenue began as a hobby and something to do for fun while being a Stay at home Mom to my daughter, Ava. Everyone fell in love with my shop and word began to spread about how FABULOUS Ava’s Avenue is! And much to my surprise my hobby was now a booming business... almost overnight!

Unfortunately as all of these orders were coming in faster than ever had before, my mom unexpectedly passed away. My world turned upside down! Trying deal with the responsibilities that come along with suddenly losing a parent, grieving, traveling in and out of town, keeping up with all of my orders, and continuing to provide top notch customer service ended up being too much for me to handle alone. On top of being a wife and Full Time Stay at Home Mommy!

Many customers were angry and felt cheated because orders were not completed & shipped by the original date promised. Despite personal letters sent out to each and every customer explaining my suddent loss, hours of convoing with angry customers and going above and beyond for my customers... Keeping communication open and willing to do any and everything I could to "make things right". I still received quite a bit of negative feedback :-(

Ava's Avenue had ALWAYS maintained 100% feedback and still has much more positive feedback. Those unfortunate negatives are from a certain time frame when I was trying to balance both my shop and the death of my mother. I take a lot of pride in the fabulous reputation I have made for Ava's Avenue. I have put my heart and soul into my shop and will continue to work hard to maintain our great reputation!

I am currently taking a MUCH NEEDED BREAK, as I have realized all of that time and nights working until 5AM should have been spent grieving, spending time with my family, taking care of myself, etc. I am also emotionally exhausted!!! Thank you in advance for your understanding :-)

I will return once I have a chance to regroup, get some rest and relaxation and spend quality time with my family.

Accepted payment methods

  • Money Order
  • Check
Payment
I prefer PayPal, but do accept money orders, cashier & personal checks.
•••••>>>Please note that it is not required that you have an account with PayPal. You will still be allowed to make your purchases with a bank account or credit card through PayPal!!! :-)

***PAYMENT is due at the time of purchase.***
•••••>>If payment is not made within 3 days, a convo will be sent requesting payment. You will have 1 more day to respond before the order is canceled. You will then have the opportunity to repurchase the items.

***** I do not start the order until I receive cleared payment. This is why I prefer PayPal. Payment is cleared within minutes using PayPal (with or without a PayPal account), so there isn't a waiting period for me to get started on your order :-)
Shipping
• I DO NOT accept INTERNATIONAL orders at this time.
• All items are shipped either FedEx or USPS... usually priority. I can ship Express Mail (overnight) if needed. However you will be responsible for the extra shipping charges.
• Turn around time for Personalized items usually ship within 1-3 weeks of receiving payment. • Pre-made items usually ship within 1-3 days of receiving payment!!!
• These times do vary at times depending upon my workload. You could receive your order sooner or later than the average turn around time.
• Please convo me for SPECIFIC turn around times...
• Please contact me BEFORE YOU PLACE YOUR ORDER if you need your order by a certain date, so that I can be sure I'll be able to accommodate your needs.
• ALL ORDERS WILL BE SHIPPED TO THE ADDRESS YOU PROVIDE ON YOUR ETSY INVOICE, NOT THE ADDRESS FROM PAYPAL!!!

-------------------------------- Insurance -------------------------------
Insurance is optional but highly recommended. Under no circumstances is Ava's Avenue held responsible for any product received damaged or not received.

Although insurance is optional, I strongly recommend that you choose to insure your package! Insurance is meant to protect you, the buyer, should your package be lost, stolen or damaged in transit.
***Send me a convo to let me know if you would like to add insurance to your order and I will be happy to send you an invoice via Pay Pal for the exact amount I'm charged for the insurance... I do not make money off of shipping, insurance, etc. Insurance isn't expensive and remember, it is to protect you, the buyer :-)

Buyer assumes the risk of loss and/or damage by not opting for insurance.

Lost or stolen packages: By placing an order, you agree that Ava's Avenue cannot be held liable for lost or stolen packages. This is why I recommend that you purchase insurance because it gives you the added protection to seek recourse with the carrier should this happen.

Damaged package: I cannot be held responsible for products once they leave my hands. I am not liable for damage incurred due to negligent handling of the carrier. I strongly suggest you purchase insurance to minimize your loss should your package be damaged while in transit.

In my opinion, my shipping rates are extremely reasonable and some of the cheapest on Etsy. If you have a multi-item order, I will almost always invoice you for a discounted amount if I am 100% sure it can ship for a much lower rate.

Shipping charges are much more than just postage.
Because these items are extremely fragile, they require a lot of bubble wrap and tape to ensure their safe arrival, plus there are other expenses involved with shipping and we make 2 trips to the post office each day to make sure you get your order quickly :)
Just because your shipping label says $4.90 doesn't mean that it only cost $4.90 to ship!
I do not include bubble wrap etc. in the price of my items because if someone were to order these and pick them up, it would not be fair to charge them for packaging. Please keep this in mind :)
With that being said, I do not profit from shipping charges, but I do intend on getting your item to you safe and secure.
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All items are shipped via USPS with Delivery Confirmation to ensure their safe arrival. When possible, I try to use Priority Mail Flat Rate for multiple item orders to save you money :)
Refunds and Exchanges
♥ Sorry, custom works are non refundable. Due to the personalized nature of the products that I custom make, I cannot offer refunds/returns/exchanges. I strive to satisfy my customers with each and every creation. If you have any questions/concerns, please let me know. I stand behind my products 100%. Therefore, I can assure you that you will be very happy with your purchase :-)

♥ If in some case or for any reason we decide to give a refund, it will be given once Etsy cancels the transaction of the order.

♥ Once you click "buy" and have paid, and we have begun work, you cannot cancel the transaction.

♥ Please note that there may be certain orders that I am unable to accept and must cancel. Ava's Avenue reserves the right, at my sole discretion, to refuse or cancel any order for any reason at any time. I may also require additional verifications or information before accepting any order. I will contact you via convo if your order is canceled or if additional information is required to accept your order.
Additional policies and FAQs
♥ ♥ HELPFUL & VERY IMPORTANT INFORMATION ♥ ♥


FEEDBACK:

♥ PLEASE do not leave negative or neutral feedback. I believe the feedback option is abused on Etsy. Customers need to work out a ***SOLUTION*** with the seller, rather than writing an unfair & undeserving negative out of anger or frustration.

♥ I work ***VERY*** hard, take much pride in my work and strive to provide top notch communication & customer service.

♥ PLEASE be patient... I'm only one person. Just know that I'm trying more than my best!!! And am more than willing to work out a compromise for those of you that have unfortunately left Negative Feedback :-)

♥ We will leave feedback after we have received feedback from the customer. We like be sure you are satisfied with the transaction. If you have any questions or concerns BEFORE you leave feedback, please convo me so that we can resolve any issues first! :-)

♥ If you have any problems, please be a communicative person. We will try to resolve any issue in a good way. We don't like to receive or leave bad feedback.

♥ We reserve the right to deny or cancel any purchase from buyers that have had an issue/complain with our service in the past.

♥ If you need help leaving feedback, here is a link to a wonderful guide to help you through the process.
http://help.etsy.com/app/answers/detail/a_id/102/c/7%2C20/r_id/100023
*If you still have questions, please contact me and I'll be glad to help :-)


CONVOS:

♥ Please comunicate with us thru Etsy. Check your convos while we're working on your transaction, it is difficult for us to know by email which is each one of our customers. We will ONLY communicate thru convos. The transaction is inside Etsy, communication will be inside Etsy.

♥ Feel free to convo me at any time ;-) If you send me a convo and I don't respond back immediately, please don’t worry that I’m ignoring you... My time is split between responding to convo’s, working on orders and being a stay at home mom. Hang in there, and I will get back to all of you in 24 hours or less.


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Ava's Avenue reserves all the rights to our designs, photos, listing descriptions and shop policies, profile and shop announcement. Nothing in Ava's Avenue can be copied, duplicated or modified. We will take legal actions if this happen. We spend a lot of time creating each and everything mentioned above... They only belong to our shop and products.
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