----- Visit our shop ----- http://www.etsy.com/shop/AzureArts
----- Find us on Facebook ------ http://www.facebook.com/NaturesDream
----- Find us in the Box ----- http://www.outoftheboxsampler.com/
----- Proud member of Sampler Village ---- http://www.samplervillage.com/
Accepted payment methods
Returns and exchanges
Typically you can expect any item damaged upon receipt to adhear to the same policy as items lost in shipping. This is 10 days to report it for a full replacement.
If you are simply unsatisfied with the item, its quality or feel that it is in some way misrepresented in the listing, you may expect options such as replacement of item, replacement with an item of equal value, or refund. Which option is based upon contact with you and on a case by case basis. This allows a personal outlet to provide feedback and express concerns to me directly. A 15 day deadline will allow for shipping, receipt and trial of the product.
The key is to contact me within a reasonable time, be honest and work with me so I can provide you the best possible solution to the issue you are experiencing. I want you to be happy!!!
There is no sales tax. Isn't that nice? :) :)
By purchasing my products you purchase the care and love put into creating them. These candles are hand crafted. The limits of human processing can occasionally be present but I do the best to limit those tiny nuances where possible. Many times they even add more character and charm to the piece.
You may cancel an order for up to 24 hours. I strive to send out products within 48 of purchase so it is important to stay within that 24 hours. After that you will need to fall under our return policy instead.
If an item is lost in shipping you will need to contact me within 10 days from purchase to have a replacement item sent to you at no extra cost. This policy is subject to review based upon and shipping dates and package tracking information and may be extended for customer service purposes or denied to prevent abuse.
Heartsy Deal Exception: Due to the extreme discount offered during a heartsy deal typical shipping methods are NOT possible. Note that processing may take up to 3 days rather than the typical two. Packages will be marked shipped once postage has been paid for and may be the next day before processed via USPS. Shipping will be ground and not priority, and may arrive in a bubble mailer more frequently. If for instance the item is subject to being broken all best attempts will be made to ship it safely in a box. If an item is broken in transit, simply contact me and I will provide you options for resolution. During a Heartsy deal, all packaging is subject to availability, and may be packaged differently than shown in the listing.
Additional policies and FAQs
I am available for custom orders. Simply contact me with all the details and will work with you to provide you with the best possible order.
Soaps can contain mild dyes. Be be sure to protect porous surfaces.