Accepted payment methods
Returns and exchanges
Product Quality Guarantee. If there is any fault with anything you buy from us, please let us know as soon as possible. We are happy to offer a "like for like" replacement or, if you prefer, refund your money. Faulty products can be exchanged for an alternative, different product only in special circumstances and by prior agreement.
Colours. Our bags and other products are very colourful. We take the most accurate photographs that we can, but please remember that colours will inevitably vary on different monitors. Also, the exact shades of a bag can look different according to the situation in which we photograph it, especially as many of our silks are "two tone" and change in colour as they are moved. If exact colour matching is vital for you, please contact us before you purchase and we will try to help. We can of course refund if you are simply not happy with the colour when you receive your bag, but we do not regard slight colour differences as a fault so refunds will be treated as a normal "change of heart" refund (see above).
Our guarantee does not apply to all of our reduced price sale goods as some of these are reduced because they are faulty or differ from our normal full-priced products. If in doubt about this, please do contact us before purchasing a reduced price sale item.
Please note that we cannot refund under any circumstances, in full or in part, if the item is not returned to us.
We expect payment within one day of purchase, unless you agree with us in advance. Regretfully, we will cancel orders that have not been paid after three days.
We pack very carefully, and ship from Prague about twice a week, and more often in the Christmas/New Year holiday season.
All parcels are sent by registered ("signed for") airmail, as we find this much more cost-effective and secure for customers than other services.
We don't use courier services such as DHL as they tend to be far too expensive for international orders. For the same reason, we don't usually ask you to pay for insurance for parcels, we find that sending them registered is usually enough to ensure their safe arrival.
From the time we send, parcels generally take a week to ten days to most European addresses (though for some reason certain countries can be slower than this), between one and four weeks to the USA (Fortunately four weeks is rare! But it can happen if customs stop the parcel) and three to four weeks to Australasia.
We are now offering as much online tracking as possible. To some countries the tracking number will follow the parcel all the way to your door, but to others there may not be so much information available. We hope that tracking will get better as international postal services coordinate this better.
We'll always do everything we can to make sure that you get your order in good time. If there are any questions, concerns or problems please let us know. We love our work and want you to love it too, so we’ll do our utmost to make sure that you’re happy with your purchase.
1. Do you charge handling?
No, we just charge the actual shipping cost, nothing for either handling or for the cost of the good quality packaging materials that we use (although remember that our packaging adds a little weight that has to be factored in.)
2. Do you have a list of all shipping costs?
We used to have this on our old shop, when we charged a fixed price for global shipping, Nowadays however, we charge according to destination, and as our Czech Postal Services has rather complex structures for costs (for instance, posting to Germany is more expensive than posting to France – go figure!) it’s impossible to keep a list fully up to date. The best way to test shipping costs is just to check out. Before you’re asked to pay anything you’ll see the full shipping costs for your order.
In general, postal charges become much more cost-effective for parcels of over two kilos in weight (roughly four – five lbs) so if you plan to buy several decks, books and our larger bags it can be cost effective to put them into one order. However, weirdly enough for parcels of around 1 kilo it's sometimes cheaper if we split them into two packages - so you may well find a medium-sized order sent this way.
3. What do I do if I just change my mind about the order?
No problem! If it hasn't been shipped, we will just cancel and make a full refund. If it's already on its way, please just return it to us in good condition and unopened. When we receive it, we will refund the item’s cost fully excluding shipping and a 6 Euro re-stocking cost (this is just to help cover our time).
The only exception to this is custom-made bags. For these, please agree returns in advance by email. We will probably have to delete a charge for the refund if the item is not easily resaleable.
4. Help! I just remembered I wanted to order some more items. Can you combine the orders and recalculate shipping?
We will try our best. Sometimes the first order may already have shipped. However, where possible we will try to combine any orders placed within three days of one another if you inform us that you’d prefer this. We usually don’t automatically combine orders unless you ask (we don’t always spot that two orders are going to the same address!)
5. Why are shipping costs different on Baba Store and on your Etsy shops?
You may well find that both prices and shipping costs are a bit different on our Etsy shops. This is because Etsy only lists prices in US Dollars and so it's difficult to keep up with currency fluctuations. Etsy also only allows for us to list shipping as domestic (which means Czech Republic for us) and the rest of the world. So we just try to aim for an average kind of price. You are of course very welcome to compare prices here and on the Etsy shops and buy wherever it's the best deal for you.
6. What happens if my parcel does not arrive? Please explain your guaranteed order arrival policy.
If your parcel has not arrived within two weeks of it being shipped in Europe or within three weeks outside Europe, please let us know. First we will ask you to double check that there is no notification from your local post office. With “signed for” parcels if no-one is available to sign the post office will leave a note. Please check for this.
We will then file a report at the post office. When they confirm that the parcel has been lost (this can take a while as they have to communicate with the postal services in the destination country) we will resend free of charge. We have a policy to make sure that you will always get your order even if the post office has lost it. Fortunately loss in the postal system is rare!
7. If my parcel is returned to you, can you resend it?
Sometimes parcels are returned to us because the post office could not get a signature on delivery (all our parcels are sent "signed for"). It's your responsibility to make sure that you give us an address where someone can sign for the parcel when it arrives, or to pick the it up at your post office when they leave a message about delivery (when a postman/woman cannot get a signature they will leave a printed form advising on alternative arrangements to get the parcel). If the address is wrong, or if for any other reason the parcel cannot be delivered we are not responsible for this. Please do make sure you give a valid address. If the parcel is returned to us through no fault of our own, we can resend, but we will have to recharge for posting a second time.
If it's our fault then of course we will send again free of charge. However hard we try, mistakes can very occasionally happen, so if we've messed up we will always resend with no ifs and buts!
If there are any questions not dealt with here, and that you feel should be here, please let us know, we'll try to add them.
Additional policies and FAQs
Reserves? Sorry, we can't reserve items unless you are already a customer and we know that you will reliably complete the order. Please just purchase the item when you're ready and don't ask us to put it to one side for you. Many thanks!
And finally - we keep being asked if we sell our fabric prints or sell fabric as yardage. Unfortunately right now the answer to both questions is no. We hope to do yardage at some time in the future, but right now we don't have the equipment to produce it. Thanks however to all those who have expressed an interest.