badbooks

Handmade travel journals & Illustrated cards

Durham, United Kingdom On Etsy since 2007

4,501 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

badbooks

Handmade travel journals & Illustrated cards

Durham, United Kingdom | 4,501 Sales

Announcement    COVID-19 UPDATE. To work as safely as possible, I'm limiting post office trips to twice a week, where I can use their Drop & Go service. Please note that delivery may take longer than usual at this time. Thank you for your support, and stay safe everyone!

Announcement

Last updated on May 14, 2020

COVID-19 UPDATE. To work as safely as possible, I'm limiting post office trips to twice a week, where I can use their Drop & Go service. Please note that delivery may take longer than usual at this time. Thank you for your support, and stay safe everyone!

Items

4501 Sales
 

All Items

Helen

Contact shop owner

Helen

Reviews

Average item review
5 out of 5 stars
(1334)
See reviews that mention:
quality 117 shipping 221 customer service 112

About badbooks

Sales 4,501
On Etsy since 2007

Outside of a dog, a book is man's best friend...

...Inside of a dog, it's too dark to read.
- Groucho Marx

Like many people, I liked to make and draw at an early age. After leaving school, I went to college to study art. It was a multi-disciplinary course where I practiced everything from oil painting, watercolour, pen and ink, mark making, ceramics, printmaking, textiles, to bookbinding.

I found bookbinding to be both therapeutic and rewarding, and got slightly addicted to the making process. I developed my own style over the years, creating my the kind of books I love to use.

After college I studied illustration and design at university. I made all my own sketchbooks and work journals, which were a huge hit with fellow students and lecturers. I got my BA and Master's degrees, and began my Etsy adventure!

You can see more behind the scenes stuff on Instagram @helencoldwell or share pictures from your journal with #mybadbooks - I love seeing what people do in my journals :)

Shop members

  • Helen Coldwell

    Owner, Creator

Production partners

  • Awesome Merch

    Leeds, England

    I use a third party printing company to produce my cards and prints.

  • MOO Print

    London, England

    All my greeting cards are currently printed by MOO Print using 340gsm, FSC credited paper stock.

Shop policies

Last updated on February 27, 2020

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If for any reason you are unhappy with your purchase, please contact me and I will do my best to remedy the situation with a replacement or refund where appropriate.

Items may be returned for any reason within 14 days of receiving your order. If the item is not faulty, you may return it at your own expense for a full refund (minus the original shipping cost). If the item is faulty or damaged, I will refund the order including shipping.

You may wish to use this withdrawal form provided by Etsy:
https://www.etsy.com/help/article/5452
Payment
I currently accept payment via PayPal, Etsy direct checkout, and Etsy gift card.

Orders paid for by PayPal eCheque will be dispatched once the cheque has cleared (3-5 days).
Shipping
I ship worldwide from the UK. Your order will be dispatched within 1-3 business days after purchasing.

UK ORDERS
I use 1st Class via Royal Mail.

INTERNATIONAL ORDERS
I use Royal Mail International Tracked and Signed For on orders over £20.

International delivery can take up to 3 weeks to arrive, and sometimes longer around the holidays and at busy times of the year. I cannot guarantee delivery dates, unfortunately.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

INFORMATION I COLLECT

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

WHY I NEED YOUR INFORMATION AND HOW I USE IT

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

DATA RETENTION

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT ME

For purposes of EU data protection law, I, Helen Coldwell, am the data controller of your personal information. If you have any questions or concerns, you may contact me at helencoldwell [!at] yahoo.co.uk. Alternately, you may mail me at:

Helen Coldwell, 51 Beaumaris, Houghton-le-Spring, DH4 6EB, United Kingdom

More information

Last updated on May 24, 2018
Frequently asked questions
Do you do custom orders?

Yes, I'm happy to do custom orders. Send me a message and we can discuss the details!

Can I change the words on the cover?

Yes, I'm happy to do this free of charge. Please leave your request in the 'message to seller' box when you checkout. Some punctuation can't be created, but letters and numbers are fine.