bajumamavintage

1. What is your general policy on returns and refunds?

At Baju Mama Vintage, we care about our customers and we care about our vintage pieces. We want all our pieces to find a special home, but at the same time, we completely understand the anxiety of purchasing items online. We know that written descriptions and photographs of our pieces, no matter how accurate, may at times be insufficient for our customers to make informed decisions as to the fit and suitability of a piece (e.g. silhouettes may not fit in the way imagined). For this reason, Baju Mama Vintage accepts requests for returns and will issue refunds where such requests are authorised.

Returns are subject to the following conditions listed on this page. We take great care to restore and package all our pieces safely and securely. Thus, in general, if the pieces have been damaged during transit, or by the customer after receipt, we are not liable and will not approve the request. This means no refunds will be issued.


2. Who pays for the return costs?

Shipping costs for returns must be borne by the customer. We recommend opting for registered or tracked mail to minimise the risk of pieces getting lost in the mail. However, on the off chance that a piece is being returned due to gross misrepresentation on our part (e.g. we failed to list a significant flaw in the piece), we will bear the costs of the return. We will include this cost in your refund.


3. How do I request to return pieces?

To request for a return, go to your order history and file for a returns authorisation within 3 days of receiving your order. You will receive a response within 24 hours. Please note that you will not be able to file a returns authorisation after the 3 day limit.


4. What happens when my request has been approved? How do I go about returning my item?

When a request is approved, you will receive an email containing step-by-step instructions to help facilitate the returns process. We will notify you when we receive the returned items and will process your refund within 2 working days. Note that the refund is processed only after we have received the returned pieces; if we do not receive the returned pieces (e.g. if they get lost in the mail), we will not process your refund. You can track the status of your merchandise returns here.

We are not liable for pieces that go missing in the mail. Thus, we highly recommend that you opt for registered or tracked mail when returning your pieces. This will cost more, but will minimise the risk of us not being able to process your refund.


5. What happens if my request is not approved?

If your request is not approved, you will receive an email containing reasons for our rejection of your request. If you wish to appeal, you may contact us, but we are under no obligation to approve of your appeal. Please do not attempt to return your item if your application is not approved as we will not process the refund!

We take payments via Etsy or by Paypal, upon submission of your order. We do not accept order cancellations.

1. Which postal service do you use? Is it reliable?

We ship all our items from Singapore via Singapore’s local postal service, Singapore Post (or ‘SingPost’). SingPost has a heritage dating back to the founding of Singapore. According to its quality of service standards, 99% of its local deliveries are made within the stipulated 3-5 working days, whilst 100% of its outgoing mail (i.e. mail being posted outside of Singapore) is processed and connected to departing flights within 1 working day.

For local orders, we ship via SingPost SmartPacs, which will be delivered to your mailbox.


2. What are shipping & handling rates like? Do you offer combined shipping?

For shipping, we charge per order. This means you can include any number of pieces you like in your order and still be charged the same amount for shipping, so long as they collectively weigh 2kg and below. Otherwise, you will receive your order in separate packages to meet the weight limit. If this is the case, you will receive the tracking numbers of both packages.


3. How long will it take my order to reach me?

After you have made your payment, we will generally take 3 – 5 working days to process your order, before posting it out. This means for local deliveries, your order should reach you within 5 – 8 working days from the date of payment. For international deliveries, your order should reach you within 10 – 21 working days from the date of payment, depending on your locality.

If you are ordering from Singapore and you need to receive your order urgently (e.g. hot date, heading overseas, big party), please contact us as soon as you’ve made your order and inform us when you will need to receive your order. We will try to make suitable arrangements and send you a reply within 24 hours with further instructions. Note that this service is only available in Singapore, and will only apply on a case-by-case basis.


4. Can I track my order?

Yes! Once your order has been processed, you will receive an email containing the tracking number(s) for your order. Please note that tracking information will only be available 24 hours after the item has been shipped.


5. What if my order gets lost in the mail? Can I get a refund?

Baju Mama Vintage is not liable for lost or stolen mail. For this reason, we register all our shipments with SingPost and do not offer non-registered mail. If you have had the misfortune of being unable to locate your order after the estimated delivery time, please do contact us and we will do our best to help (replies within 24 hours). We are not obliged to issue any refunds.

However, as all our shipments are registered with SingPost, we are entitled to claim up to SGD68 for any lost or stolen mail. We will make this claim on your behalf and keep you updated. Claims make take up to 2 months to process. If successful, you will be notified and proceeds from the claim will be issued to you.

1. What and who is Baju Mama Vintage?

Baju Mama Vintage is an online vintage boutique established in 2016. We offer a collection of carefully curated vintage clothes and accessories. All our items have been specially handpicked and restored to the best of our ability.

Baju Mama is based in Singapore. This means all our items are handled in and shipped out from Singapore.

If you'd like to find out more about us, check out our Instagram page: https://instagram.com/bajumamavintage


2. What is vintage? Why buy vintage?

‘Vintage’ fashion generally refers to fashion that generally dates back at least 15 to 20 years. Depending on the era they hail from, vintage garments and accessories may be characterised by unique silhouettes, prints, materials and styles. These exclusive pieces constitute distinctive snippets of history and are, in this way, incredibly valuable.


3. How do you restore pieces? What if a piece still has flaws after restoration?

At times, we do find negligible flaws (e.g. rusty hooks, chipped buttons, furring) in the pieces we pick out. We restore and replace what we can, always ensuring that the integrity of the piece is still intact. We hand wash every piece, steam iron, treat stains, mend hems, replace rusty or broken hooks / buttons … the list goes on.

Where a flaw cannot be mended, we accurately disclose details of the flaw in our product description — so, do read the product description which accompanies each piece carefully! If you have any further queries about a piece, you can contact us and we’ll be happy to help you out.


4. Many of your clothes have been used — have they been washed?

Of course! We carefully hand wash and steam every single piece of clothing in our collection before we put it up for sale. In this way, you are almost certainly assured that the item you wish to purchase is clean and hygienic.


5. Where do you get your pieces from?

All over the world! We hunt for pieces every opportunity we get, both in Singapore and in our travels. This allows us to acquire a good range of fashion styles for our collection.


6. What’s the sizing of your clothes like?

We do not recommend using contemporary sizing standards to determine if a piece will fit you perfectly. Our pieces span several decades and do not adhere to a common sizing standard, let alone our current modern standards. Furthermore, many of pieces have been tailored to fit.

Thus, for a more accurate guide as to whether the piece is suitable for you, please refer to the measurements included in every product description. We work to ensure that these measurements are accurate, so please do have a look before deciding to purchase the item and bear in mind our returns policy. If you believe the measurements we provided are inaccurate, please do alert us.


7. What payments do you accept?

View our payments policy for details on what kinds of payments we accept and how we keep your payments secure.


8. What is your policy on shipping and returns?

View our Shipping & Returns Policy for details on shipping and returns. This includes information on shipping rates, shipping locations, delivery times, returns and refunds.


9. This FAQ is not giving me the answers I’m looking for.

We’re so sorry to hear that! Please do contact us so that we can serve you better.