bajumamavintage

We take payments via Etsy or by Paypal, upon submission of your order. We do not accept order cancellations.

1. Which postal service do you use? Is it reliable?

We ship all our items from Singapore via Singapore’s local postal service, Singapore Post (or ‘SingPost’). SingPost has a heritage dating back to the founding of Singapore. According to its quality of service standards, 99% of its local deliveries are made within the stipulated 3-5 working days, whilst 100% of its outgoing mail (i.e. mail being posted outside of Singapore) is processed and connected to departing flights within 1 working day.

For local orders, we ship via SingPost SmartPacs, which will be delivered to your mailbox.


2. What are shipping & handling rates like? Do you offer combined shipping?

For shipping, we charge per order. This means you can include any number of pieces you like in your order and still be charged the same amount for shipping, so long as they collectively weigh 2kg and below. Otherwise, you will receive your order in separate packages to meet the weight limit. If this is the case, you will receive the tracking numbers of both packages.


3. How long will it take my order to reach me?

After you have made your payment, we will generally take 3 – 5 working days to process your order, before posting it out. This means for local deliveries, your order should reach you within 5 – 8 working days from the date of payment. For international deliveries, your order should reach you within 10 – 21 working days from the date of payment, depending on your locality.

If you are ordering from Singapore and you need to receive your order urgently (e.g. hot date, heading overseas, big party), please contact us as soon as you’ve made your order and inform us when you will need to receive your order. We will try to make suitable arrangements and send you a reply within 24 hours with further instructions. Note that this service is only available in Singapore, and will only apply on a case-by-case basis.


4. Can I track my order?

Yes! Once your order has been processed, you will receive an email containing the tracking number(s) for your order. Please note that tracking information will only be available 24 hours after the item has been shipped.


5. What if my order gets lost in the mail? Can I get a refund?

Baju Mama Vintage is not liable for lost or stolen mail. For this reason, we register all our shipments with SingPost and do not offer non-registered mail. If you have had the misfortune of being unable to locate your order after the estimated delivery time, please do contact us and we will do our best to help (replies within 24 hours). We are not obliged to issue any refunds.

However, as all our shipments are registered with SingPost, we are entitled to claim up to SGD68 for any lost or stolen mail. We will make this claim on your behalf and keep you updated. Claims make take up to 2 months to process. If successful, you will be notified and proceeds from the claim will be issued to you.

1. What and who is Baju Mama Vintage?

Baju Mama Vintage is an online vintage boutique established in 2016. We offer a collection of carefully curated vintage clothes and accessories. All our items have been specially handpicked and restored to the best of our ability.

Baju Mama is based in Singapore. This means all our items are handled in and shipped out from Singapore.

If you'd like to find out more about us, check out our Instagram page: https://instagram.com/bajumamavintage


2. What is vintage? Why buy vintage?

‘Vintage’ fashion generally refers to fashion that generally dates back at least 15 to 20 years. Depending on the era they hail from, vintage garments and accessories may be characterised by unique silhouettes, prints, materials and styles. These exclusive pieces constitute distinctive snippets of history and are, in this way, incredibly valuable.


3. How do you restore pieces? What if a piece still has flaws after restoration?

At times, we do find negligible flaws (e.g. rusty hooks, chipped buttons, furring) in the pieces we pick out. We restore and replace what we can, always ensuring that the integrity of the piece is still intact. We hand wash every piece, steam iron, treat stains, mend hems, replace rusty or broken hooks / buttons … the list goes on.

Where a flaw cannot be mended, we accurately disclose details of the flaw in our product description — so, do read the product description which accompanies each piece carefully! If you have any further queries about a piece, you can contact us and we’ll be happy to help you out.


4. Many of your clothes have been used — have they been washed?

Of course! We carefully hand wash and steam every single piece of clothing in our collection before we put it up for sale. In this way, you are almost certainly assured that the item you wish to purchase is clean and hygienic.


5. Where do you get your pieces from?

All over the world! We hunt for pieces every opportunity we get, both in Singapore and in our travels. This allows us to acquire a good range of fashion styles for our collection.


6. What’s the sizing of your clothes like?

We do not recommend using contemporary sizing standards to determine if a piece will fit you perfectly. Our pieces span several decades and do not adhere to a common sizing standard, let alone our current modern standards. Furthermore, many of pieces have been tailored to fit.

Thus, for a more accurate guide as to whether the piece is suitable for you, please refer to the measurements included in every product description. We work to ensure that these measurements are accurate, so please do have a look before deciding to purchase the item and bear in mind our returns policy. If you believe the measurements we provided are inaccurate, please do alert us.


7. What payments do you accept?

View our payments policy for details on what kinds of payments we accept and how we keep your payments secure.


8. What is your policy on shipping and returns?

View our Shipping & Returns Policy for details on shipping and returns. This includes information on shipping rates, shipping locations, delivery times, returns and refunds.


9. This FAQ is not giving me the answers I’m looking for.

We’re so sorry to hear that! Please do contact us so that we can serve you better.