balanced

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- If you are not satisfied with the item you have received you may return it in its original condition within 14 days of receipt for a full refund (excluding postage costs). Work must be returned, unworn and in its original packaging (I can not accept worn earrings for hygienic reasons).

- I will not accept returns on custom orders, as those should already have been approved.

- If you have any other problems or queries after receiving the item, please contact me asap and I will do my best to help. Should my work require a repair, please contact me at any time.

email: admin [!at] balancedjewelry.com

- I accept payment by Paypal and direct checkout.

- For custom orders I require a non-refundable 50% deposit to cover supplies and my time, with the remainder to be paid upon completion before the item is shipped. Custom orders are not eligible for wholesale discount.

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- All of my items come to you packaged securely and presented in a complimentary gift box. To save on space and shipping costs, like items may be packaged together.

- If you require extra gift boxes, please inquire. This will incur an extra fee.

- WHOLESALE orders will be packaged together in plain packaging, unless otherwise requested. Wholesale discounts are not applicable during storewide sales. Please contact me beforehand if you are making a purchase during one of my sales.

- I ship nationally and internationally by standard air-mail via AnPost unless registered/tracked mail is selected. High value orders will be shipped by registered post automatically at my discretion. Items are shipped 1-3 business days after payment. I am not responsible for orders lost in transit, if you choose standard post, as Registered post is offered by me at checkout.

- Delivery times are approximate and not guaranteed by the postal service.

- Shipping usually takes 3-5 business days to the U.S and other long distance destinations, depending on customs, but if your parcel has not arrived within four weeks after notification of delivery, please get in touch ASAP and we'll figure it out!

- Depending on your country of residence, you may also need to pay customs, duties or taxes on your purchase. Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

- If your purchase is intended as a gift for someone, please note that and the address change in the Message to Seller. A small personal note can be included at no extra charge. :)

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- Have metal allergies? All my earrings can be made available with alternative ear wires at no additional cost!

- If you have a discount card, simply enter the code at the 'coupon code' link during checkout for an immediate discount off your purchase. Coupon codes cannot be used during sales or promotions, or used retroactively on past orders that have been shipped.

- For jewellery care information, please see this link:
http://balancedjewelry.com/blog/jewellery-care/

- All of my items are created in a smoke-free, pet friendly home.
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Thank you so much for your interest in my work!
I am grateful for your support.

- Rachel Van-Walsh
http://balancedjewelry.com

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