bananastrudel

vintage maps, prints, stamps & journal/collage kits!

| Toronto, Canada
18,846 Sales | 5 out of 5 stars

Star Seller.

This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time shipping, and quick replies to any messages they received.

Announcement    Avoid disappointment over Christmas shipping delays. Store-wide BLACK FRIDAY WEEK sale, thousands of items discounted for a limited time!

Announcement

Last updated on Nov 21, 2021

Avoid disappointment over Christmas shipping delays. Store-wide BLACK FRIDAY WEEK sale, thousands of items discounted for a limited time!

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18846 Sales
 

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bananastrudel

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bananastrudel

Reviews

Average item review
5 out of 5 stars
(6293)
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Quality 473 Shipping 1238 Customer service 1113

About bananastrudel

Sales 18,846
On Etsy since 2009

Bananastrudel

Vintage maps, vintage prints, architectural drawings, botanical prints — these are just some of the things you'll find in this one-stop vintage home decor shop.

Shop policies

Last updated on July 27, 2020

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 7 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
REFUNDS

Bananastrudel wants you to be happy with your purchase, and makes every effort to ensure a great shopping experience. However, there may be times when, despite our best efforts, our customers have a complaint about one aspect or another of their order.

In this regard, our refund policy is clear: if it's our fault that you're not happy with your order, contact us within seven (7) days of receipt of your order, and we will happily refund you in full. (EXCEPTION: With some countries, we will NOT refund for lost mail -- see our Shipping Policy for more information.) Specifically, "our fault" means:

a) we did not accurately describe the item(s) and consequently the item(s) you received did not meet your expectations (for example: if we said the item was red, and it was blue)

b) we made a mistake in mailing the order to you -- that is, we did not ship the item to the address reflected in your Etsy account or, if you specified it in writing, to the address you asked us to deliver to.

If a complaint involves something that is NOT our fault, refunds will be considered on a case-to-case basis. Cases subject to discussion may include but are not limited to the following:

1) The item you received was as described in our listing, but you have decided that it does not suit you after all (for whatever reason -- it cannot be framed the way you thought it could be, it is too small or too big for the space you intended for it, etc.)

2) The item was accurately described in our listing, but you misread or failed to read a part of the description (for example, the size of the item)

3) The item was delayed or damaged in transit due to an error or negligence on the part of the postal system. Example: Your mailman chooses to forcefully stuff your package into your mailbox or mailing slot, thereby damaging the contents.

In cases 1 and 2 above, a full refund will be given ONCE THE GOODS HAVE BEEN RETURNED TO US IN GOOD CONDITION. The cost of returning the goods to us will be the responsibility of the buyer.

In case 3 above, we cannot be held liable for the poor service of postal personnel, and a refund cannot be given.

With regard to postal delays: Generally, items shipping from Canada to the US can be delivered in an astonishing 4 days, on the one hand, or in a incredible 14 days, on the other). Then there are occasional inexplicable postal delays that are completely out of our control. For this reason, for US and Canadian orders, we will consider an item "lost in the mail" only after 60 business days from the date of shipment; for international shipments, an item is considered "lost in the mail" only after 80 business days. At that point, we can discuss the problem and hopefully come to a happy resolution. (Please see also our Shipping Policies for more details on the extent of our responsibilities with regard to shipping.)
Payment
Bananastrudel accepts Paypal payments as well as credit card payments through Etsy Payments. Customers residing in Canada also have the option of contacting us to arrange for Interac electronic bank transfers.
Shipping
Bananastrudel does everything in its power to get your orders to you safely and promptly. We ship via USPS to our US customers; most packages (except small items such as postcards, stamps, etc.) are shipped with tracking. Canadian and international orders are also sent with tracking whenever possible, but many items are routinely sent by regular mail, without tracking. (If you need tracking, please ask before ordering.)

In some rare cases, delivery costs may be higher than quoted, depending on the state/province in the destination country. If the quoted price is insufficient to cover actual shipping cost to your address, we will inform you of the additional cost and await your decision on whether to proceed with the order.

WHEN WILL I GET MY ORDER?
In most cases, orders will be shipped 1-3 days (or up to 4 days during busy periods) after the date of receipt of the order.

If your order is time-sensitive, please say so when ordering, so that we can act appropriately on your order.

Delivery times within Canada are typically one week. For the US, this is 3-5 days. For everywhere else, 2-3 weeks. Actual delivery times are affected by factors beyond our control, including postal inefficiency and strikes, natural calamities, security measures implemented by the government, Customs, etc. Please note that we are not responsible for delays caused by these external factors. Refunds are not issued for items that are delivered late due to these delays by third parties.

NOTE: There may be times when we are on vacation and therefore orders received during this time cannot be fulfilled within the usual period. We will always announce our vacations in advance in our SHOP ANNOUNCEMENT.

WHAT HAPPENS IF MY ORDER IS LOST IN THE MAIL?
If, through no fault of your own, you do not receive the item(s) you paid for, we will cheerfully refund you your full cost, including shipping. However, this excludes cases of theft -- where the postal service has properly delivered, but the item was stolen at the destination address.

EXCEPTION: With some countries with which we have consistently had lost-mail issues, we will NOT be able to refund you for lost mail. If your delivery address is to one of these countries, we will write you first before completing your order, to let you know that we cannot refund in case of loss. You can then decide whether or not to proceed with your order.

Because postal or Customs delays can happen randomly, we cannot consider an item "lost in the mail" until after 60 business days from the date of shipment. For international addresses, "lost in the mail" applies only after 80 business days from the date of shipment. IN ANY CASE, IF YOU THINK YOUR PACKAGE WAS LOST IN THE MAIL, PLEASE INFORM US WITHIN 90 DAYS OF THE SHIPPING DATE. LOST-ITEM CLAIMS MADE BEYOND THIS 90-DAY PERIOD WILL NOT BE ENTERTAINED.

Please note, however, no refunds can be issued if the order was lost because you provided an incorrect address. If you were not in at the time of the attempted delivery and your postal service left you a note as to where to claim the package, it is your responsibility to pick up the package on time. Refunds will not be issued if you were sent a postal notice and did not pick up your item on time.

SPECIAL NOTE ABOUT "RETURN TO SENDER" PACKAGES:
If your order is returned to us by the postal system due to any reason not within our control (we were given an incorrect address, or the postal service in your country had difficulty delivering to you), we will inform you that the package was returned to us. Sometimes our delivery company or our post office charges a fee for returning a package; if this is the case, we will inform you about the cost as well.

We will then ask you if you still want the item(s) you ordered. If yes, we will mail it to you again (to the correct address, which you must supply), after you have paid the appropriate shipping charge and, if applicable, the fee that the post office charged us to reclaim your order.

If you would rather not have the item sent to you again, we will refund you for the item cost, but not the shipping fee. If we were charged a fee for the return of the package, the fee will be deducted from the amount to be refunded to you.

The above also applies in the event that a package is returned even if it carried the correct address. Sometimes, postal services return packages for unclear reasons, and in such instances, we can refund the cost of the item, but not the mailing cost, which has already been spent.

IS MY ORDER MAILED WITH TRACKING?

Whenever possible, we ship with tracking, but this does not apply to all items.

For the US:
Most US-bound packages are sent through USPS, with tracking, with the exception of small items such as stamps, postcards, and the like.

For Canada:
Packages that are as parcels (boxes, tubes, etc.) will have tracking, but items mailed in envelopes will be sent by regular lettermail, with no tracking.

Other destinations:
Wherever possible, we ship internationally with tracking. However, if you want to ensure that there is tracking, please inquire before finalizing your order.

CIRCUMSTANCES BEYOND OUR CONTROL

Please note that we do everything we can to ensure the safe and prompt delivery of your order. There are some circumstances completely beyond our control, however, for which we cannot accept responsibility. These circumstances include, but are not limited to, the following:

a) the package would not fit in your mailbox and the postman took it back to the post office or some location unknown to mortal man

b) the address in your Etsy account is wrong

c) (if you live in an apartment or condo) your building manager or concierge does not properly inform you that a package has arrived.

d) you were not present when delivery was attempted, and you were left a postal notice telling you when and where to pick up the package, but you did not pick it up in the time allotted

e) your dog ate the package, or somebody stole it

CUSTOMS AND DUTIES

Customers are responsible for any taxes or duties that may be charged on their end.
Additional policies and FAQs
HOLIDAY SHIPPING

During the Christmas season (late November and whole of December) and other busy seasons, we will do our best to send your order within two days of receiving your order. Sometimes, an additional day may be required depending on the number of orders. IF YOU ARE IN A HURRY OR WANT TO USE AN EXPEDITED SERVICE, PLEASE LET US KNOW WHEN ORDERING.

As usual, Bananastrudel will refund you in full if your order is lost in the mail, subject to our general mailing and refund policies. However, Bananastrudel will NOT be held responsible for delayed deliveries (e.g., items not delivered in time for Christmas), as the performance of the postal system and courier companies is beyond our control. No refunds will be issued for delayed deliveries.

For Christmas and other holiday periods, we will consider an item lost in the mail if the order is not received within 2 months of shipment.